With a constant number of flights of stairs, elevators, a constant cost per kilowatt, a relatively constant number of light bulbs, and certainly a constant area of houses, the cost of electricity for lighting entrances and operating elevators suddenly increased by 15–18 times. Neither management companies nor power engineers bothered to explain these metamorphoses to the residents. We limited ourselves to silently sending out invoices with new amounts. Despite the obviousness of such improbability, we have heard neither about prosecutorial checks nor about investigations launched against the managers
Consumers are no strangers to playing with numbers in their housing and communal services bills: either tariffs will change, or coefficients will change, or new expense items will appear. In 2013, general house needs for water and electricity were threatened to be excluded from the payment bill altogether by Resolution No. 344.
— The amount of general house expenses for water supply is limited by a special standard. That is, within the limits of the standard, the formula of which has been changed, this is a small expense for flushing the system and for wet cleaning of the entrance, to put it simply and crudely. There cannot be any other expenses for general house water needs,” commented then the head of the working group on the development of housing and communal services of the Expert Council under the Government of the Russian Federation, executive director of the NP Housing and Communal Services Development Andrey Chibis . - The same goes for electricity. It is clear that the costs of lighting the entrance and the elevator are general house needs. But everything else, beyond the standards established in each constituent entity of the Russian Federation, are generally questions and problems of the management company.
Since 2014, the problems of management companies have transformed into problems of residents.
“We had two meters in the house: a common one and one for one, which included the elevator and light bulbs in the entrance, and it came out from 20 to 40 rubles per apartment, this was the case for a year,” says a representative of the Belgorod regional public movement “Council of Apartment Building Owners » Zoya Zakolodnaya . — On July 1, 2014, our meter for public places was turned off, although it is still in the electricity billing office. We were put on a common meter, and we began to pay 120-130-150 rubles and have already reached 170 rubles a month. And for some houses it’s even 238 rubles, it’s incomparable! This is 15 times!
City forums and “black lists” are full of messages about such incomparability:
“On average, a family pays 300 rubles a month for electricity for an apartment that is equipped with electrical appliances and a full set of household appliances, and each apartment must pay the same amount for an elevator and light bulbs???” - Belgorod resident Victoria is indignant, complaining about DREP DSK-2005.
“In 2014, the electricity line (EL) appeared in receipts. I paid everything correctly. In January, this amount was 56.52 rubles, and in February it increased to 140.65 rubles. It is interesting to know what calculations this amount consists of, if I pay a maximum of 200 rubles for electricity in the apartment, taking into account the fact that the TV, washing machine, and computer are constantly running. And in the entrance they installed light sensors that react to movement, so the light bulbs do not work around the clock,” wrote Maiskoye resident Natalia Simutina.
“This time they completely messed up the receipt. They didn’t even bother to write information about the meters. They just charged it stupidly,” complains user prostoya79 and uploads a scan of the payment slip with the amount for one item being 120 rubles.
“You haven’t seen the rude ones yet. Here you go, ONE: 498.78 rubles,” user Vitta answers her.
From the attached photo of the payment invoice, it turns out that the residents in their building completely moved into the entrances and elevator, because the consumption of one-room apartments exceeded the consumption of apartments: 4434 kWh for common buildings versus 3754 kWh for “apartment” ones.
Not only do the amounts payable jump, but the areas of houses change incredibly - they either “stretch” or “shrink” strangely.
“I compared two receipts, last month and this month. I found out the following for myself: it turns out that my house “increased” in February by at least 3 thousand square meters. meters,” says clickme.
User freglll noticed a strange feature in November:
“Since August 2014, a column for electricity on one-way distribution network has appeared in the payment bill. Since then, for four months now, the numbers in this column have been dancing as they please. The area of the apartment is sometimes 43.85, sometimes 31.32, sometimes 44 square meters. Area of residential and non-residential premises of the house: 5270, 5246, 5989, 6013 square meters. From this, accordingly, the amount of payment: 64 rubles, 101 rubles 104 rubles 143 rubles Is the house growing?” he asked the Yuzhnoye Homeowners Association.
"If we consider it fair..."
Despite the simplicity of the calculations, the equations come out with many unknowns in one single equation.
On its website, BSK shows only five steps to accuracy:
The first step is to take readings from the communal meter on the last day of the month. Let’s say the volume of electricity determined by a common house meter was 36,120 kWh.
The second step is to take and summarize the readings of all apartment meters in the house, the volume according to the standard in apartments where meters are not installed, as well as the consumption volumes of legal entities, which are counted from the input meter. Let's assume this volume is 24,573 kWh.
The third step is to establish the expenses for the needs of the house. This is the difference between the volume of electricity according to the general house meter and the volume of consumption of all residential and non-residential premises (36,120 kWh - 24,573 kWh = 11,547 kWh).
The fourth step - the difference (11,547 kWh) is divided by the area of all living spaces in the house. Let's say the area is 9822.39 square meters. The result of the calculations is 1.175 kWh/m².
Step 5 - multiply the resulting figure by the area of a specific apartment (for example, 37 square meters) and the current tariff (3.14 rubles in houses with gas stoves). Result: owners of an apartment with an area of 37 square meters will pay for electricity consumption for the needs of the entire house 37 m² × 1.175 kWh/m² × 3.14 rubles/kWh = 136.51 rubles.
So, for BSK, almost a third of consumption is for light bulbs in the entrance and the elevator - this is a completely normal, convenient indicator. Konstantin Krokhin , a member of the RF Chamber of Commerce and Industry Committee on Entrepreneurship in the Housing and Public Utilities Sector, considers the normal figure to be 5-10 percent of the amount for individual consumption.
“If the amount for ODN is more than five to ten percent, then, for sure, there is abuse on the part of the management company, or simply laxity and negligence,” the website zakonia.ru quotes him as saying.
And government decree No. 354 says the same thing: the volume of utilities for general house needs, which is distributed among all consumers in an apartment building, cannot exceed the volume calculated according to general building consumption standards. Exceptions: the general meeting of owners decided to distribute the entire volume of consumed utilities to all residents.
A user with the nickname divan uses the example of his home to show all the magic of numbers. There are two meters in the house: ODPU-1 measures electricity consumption for residential premises (apartments), ODPU-2 - for single use. The building has 95 apartments, 27 of which are not equipped with meters. For January, the readings of ODPU-1 (apartments) are 28,314 kWh, ODPU-2 (common buildings) are 2904 kWh. In total, the house generated 31,218 kWh. And the total reading of all individual metering devices, including 27 apartments without meters, where standards are calculated, is 21,778 kWh.
“If we count according to fairness, and not according to the decree, then the percentage of ODN from total consumption will be 2,904: 31,218 × 100% = 9.3%, which is quite reasonable and fits into the all-Russian standards for ODN consumption,” concludes divan. - BSK, according to Resolution No. 354, calculates ODN as total consumption minus consumption for apartments, we have 31,218 kWh - 21,778 kWh = 9,440 kWh, which is already 30 percent of the total electricity consumed in an apartment building. Something doesn't fit into any framework. The difference is 6506 kWh. Who used them? Residents of those 27 apartments that do not have meters. Of course, the lion's share of these kilowatts comes from unauthorized selection. And what to do, how to force them to install metering devices, in Resolution No. 354 there are no measures of influence against these residents?
Residents' rights
Every person has the right to demand the restoration of light in the entrance where he lives from his management company, since this action is directly its responsibility.
It is well known that the management of every apartment building in the modern world is carried out with the help of specialized firms called management companies (MCs), and HOAs can also be involved for this purpose. A special agreement is drawn up between the management company and all apartment owners or tenants living in the house in accordance with the social tenancy agreement. It is usually drawn up without the need for signatures from each apartment owner. In accordance with this document, each owner or tenant of an apartment must pay money to the company, and it, in turn, undertakes to maintain the property of the house in proper order, and this includes the entrance, roof, pipes, electrical wiring and other elements found in each apartment building. These services also include maintaining optimal lighting in the entrance.
Where to go if there is no light at the entrance
There are many reasons why the light may go out in the entrance, and at the same time, residents cannot always determine who is to blame for this or what other actions could lead to this result. The management company does not send its employees to the house every day, so it is best for residents to call this organization themselves if the light in the entrance does not light and report a breakdown.
It is very easy to find out the phone number of the service company, since all the necessary information is contained in the receipts received monthly for utility bills. In accordance with the law, the management company must quickly eliminate all problems in the apartment building that it services, therefore, after receiving a report of a lack of light, measures must be quickly taken to restore it. To do this, their staff must have the necessary specialists, and a special agreement can be concluded with the emergency service. The telephone number by which you can call the specialists can be found on the receipt, and you can also find it out at the reception of a specific management company.
If it is not possible to find an emergency service number, then it is best to call directly to the management company, where you can find out absolutely any phone number. Another option is to call all available emergency services, where you can find out whether they serve a particular house or not. However, the latter option involves spending quite a lot of time, which is not always considered suitable.
The only action that residents of a particular house can take is to call the management company or emergency service. Further activities should be carried out by these organizations. At the same time, the official responsibility of any management company is to independently regularly check the presence of light in the entrance, as well as eliminate all emerging problems or problems.
Lighting in the entrance
Advice from lawyers:
1. At whose expense is the repair and restoration of lighting in the entrance carried out?
1.1. The entrance is a common area. Repairs in the entrance and lighting work in the entrance are carried out at the expense of the common funds of the apartment owners from contributions for the maintenance of the common property of the home owners.
Did the answer help you?YesNo
1.2. Hello Tatiana. Repairs to wiring and corridor lighting are carried out by the Manager. These works relate to routine repairs and ensure the functioning of common property. These works are carried out by employees of the Management Company upon a written request from the homeowners, or on the instructions of the responsible official of the company after an inspection and documentation of identified deficiencies. If you receive requests to pay for work additionally or personally, contact the State Housing Inspectorate or the district prosecutor's office in writing (printed).
Did the answer help you?YesNo
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2. Residents installed solar panels to illuminate the entrance; their payment is to the municipal unitary enterprise.
2.1. If I understand you correctly, the residents installed solar panels at their own expense to illuminate the entrance. What kind of payment are we talking about in the SUP? Since the SUP did not participate in the purchase of batteries, the residents of the SUP do not have to pay anything. If we are talking about the fact that the SUP continues to include payment for the entrance lighting in the payment, then the person in charge of the house needs to write a statement to the SUP with a request not to charge a fee for lighting the house in connection with the installation of solar panels and the refusal of the services of the SUP in this part.
Did the answer help you?YesNo
3. There is no lighting in the entrance, there is no agreement with the management company, where should I go?
3.1. If you pay according to the tariff and do not need a contract, contact Ex. company with a statement. To have a light bulb screwed into the entrance, make a written request, so that later through the court you can recover moral damages under Art. 15 ZPPP.
Did the answer help you?YesNo
4. A court hearing has been scheduled to collect debts for payment of housing and communal services. There is a petition about the missed statute of limitations. Is it possible to include disagreement with the accrued debt in the petition? Reduce the amount of debt for the maintenance and repair of housing - the roof is leaking, there have been no repairs in the entrance since 1986, the residents themselves replace the lamps for lighting the entrance? There is no intercom in the apartment, but there are charges for it (no agreement with the intercom company?
4.1. You can present all this orally during the court hearing.
Did the answer help you?YesNo
4.2. Hello Lyudmila. Of course you can; a counterclaim may be a procedural remedy in this case. As for the amount of debt, during the process you will send your objections and disagreements to the plaintiff. Thank you for your time, with respect, Alexander Vladimirovich.
Did the answer help you?YesNo
5. We had renovations done at the entrance, they installed lamps with astronomical sensors, which illuminate at full intensity during the day and burn all night without turning off; they are suitable for courtyards. There are motion sensors in other entrances. The point is not that they reel in a lot of electrical energy, but that lamps that burn unnecessarily for half a day quickly burn out. According to what standards are lighting installed in entrances, with what operating mode? Answer please.
5.1. Write a complaint to the prosecutor's office and let them conduct an investigation.
Did the answer help you?YesNo
6. Good afternoon, I bought an apartment in an apartment building, I would like lighting with motion sensors installed in our entrance, what should I do for this and what documents are needed for this at the housing department, and who will pay for all this? Residents or housing department?
6.1. Hello! This can be done by application. Assistance in drawing up appeals and applications is paid.
Did the answer help you?YesNo
7. Two years ago, the lamps in the entrances of our house were replaced with new, diode ones. The lighting in the entrances is good, but some residents write applications to the HOA demanding that lamps with motion sensors be installed, while others need photo sensors. How to correctly answer that we cannot change lamps for everyone at will?
7.1. Good afternoon. The HOA manages the apartment building. The list of routine maintenance does not include the installation of motion sensors. Another thing is the decision of the general meeting of owners. If residents want to install motion sensors, for God’s sake, let them decide, determine the payment procedure. In fact, the HOA can, of course, do this at its own expense. But there is no such obligation.
Did the answer help you?YesNo
8. Land is in common property. By decision of the meeting, a fenced parking lot with lighting and video surveillance was built at the expense of the owners. All residents of MK are provided with parking spaces. Parking is located 50 meters from the house. But some people park their car at the entrance, saying that it’s convenient for them.
8.1. This is a violation not only of the provisions of the decision of the general meeting, but also of the rights of all owners in the entrance.
Did the answer help you?YesNo
9. On what basis can I demand that the management company install street lighting above the entrance?
9.1. You need to decide: street lighting or external entrance lighting are two different things.
Did the answer help you?YesNo
9.2. You should write a complaint to the Criminal Code to Ms. Zhi about this. Sincerely.
Did the answer help you?YesNo
9.3. Hello, your personal desire will not be enough, although you must listen to it, I advise you to initiate a general meeting of owners, in accordance with Article 44 of the Housing Code of the Russian Federation, an extraordinary one, by absentee voting, at which the question of organizing this coverage will be raised.
Did the answer help you?YesNo
10. I live in the corner entrance of an apartment building on the first floor. Opposite my windows, the HOA erected an additional extension to the external vestibule at the entrance to the entrance, which blocks the natural light of my windows and all the precipitation hits my window (the window has even broken). Can I demand that this extension be demolished?
10.1. Write a statement to the prosecutor's office, all in the smallest detail.
Did the answer help you?YesNo
11. I live in an apartment wooden building. There is only one apartment in my building. The lighting in the entrance comes from my meter. There is no lighting in the local area. In addition to apartment metering devices, the house has a communal electricity metering device. In the email receipt. energy Energosbyt includes my general house expenses, which are equal or even higher than my expenses for electricity. energy. Can I not pay general house expenses and what needs to be done for this?
11.1. So you need to turn off the general lighting from your panel. Call an electrician. Sincerely.
Did the answer help you?YesNo
12. In Ardatov, the debts of non-payers for electricity in apartment buildings are distributed among all residents as payment for lighting the entrances. How to stop this?
12.1. Write a substantiated complaint to the Ardatovsky District Prosecutor's Office, providing evidence of the violation.
Did the answer help you?YesNo
13. In a five-story building there is no lighting above the entrance. In addition to MK’s advice, can I write an application to the management company to install a lantern above the entrance, because... lighting does not meet standards/requirements? There is no lighting in the entire yard.
13.1. Hello. Of course, you can contact the management company only so that you have confirmation of the application (incoming number, acceptance mark and TD)
Did the answer help you?YesNo
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14. I live in a detached 2-square-meter house, there is no entrance, I improve the area near the house myself and the lighting near the house is from the house, should I pay for the maintenance of the housing? And if the housing maintenance includes garbage removal, then why do we pay for garbage removal separately?
14.1. Garbage removal must only be paid once.
Did the answer help you?YesNo
14.2. You do not have to pay for the maintenance of your home; you are required to pay for garbage removal, because... These are obligatory utility payments and you cannot refuse. In the first case, contact the housing inspectorate.
Did the answer help you?YesNo
15. Please tell me how to refuse the emergency service, where there are currently 2 lists of services: flushing and adjusting the central heating; emergency service for lighting the entrance; we have a roof leak; they refuse to repair it due to heavy rain in our village. The skin of the Komi Republic keeps flowing into the apartment. And the ceiling begins to collapse, why am I paying 1008 rubles? Where do they refuse to accept me? How to refuse?
15.1. Formulate your question more specifically so that lawyers can answer it competently.
Did the answer help you?YesNo
16. The house is a HOA, the owners have direct contracts with Mosenergo. General meters for elevators and access lighting are paid from the house fund. The meter (entrances) is out of order, they force you to install ONE, without it they will not change the meter. Residents don't want ONE. Is it legal to refuse to replace a meter without installing ONE?
16.1. 1. The law does not establish a connection between the absence of a common house meter and the possibility of installing and allowing an individual meter in a separate apartment. 2. “Common house” needs are calculated according to two different options: in the presence of a common house PU and in its absence. 3. From July 1, 2020, the obligation to install a common house appliance will fall on the guaranteeing supplier; this is established by the Federal Law “On amendments to certain legislative acts of the Russian Federation in connection with the development of electrical energy (power) metering systems in the Russian Federation” dated December 27, 2018 N 522- Federal Law. 4. It seems likely that your HOA is aware of this circumstance, and accordingly, before the date indicated above, you will not have a common house appliance.
Did the answer help you?YesNo
17. If possible, answer the question. Is staircase lighting private or public property? In particular, I am interested in who should change the light bulbs in the entrance. There are 36 apartments at the entrance, we pay 4 thousand for communal electricity every month.
17.1. Hello, staircase landings are common property; light bulbs must be replaced by the management company, to which residents pay for the maintenance and ongoing repairs of an apartment building.
Did the answer help you?YesNo
18. The developer rented out an apartment building a year ago. But there are a lot of imperfections on his part, there is no lighting in the yard and on the canopies of the entrance, there is no glass in the doors on the floors, there are no heating meters, the children’s playground has not been installed either, the fence that connects the two houses into a closed courtyard is also missing. Although this is all indicated in the project. We wrote a complaint to the developer, he does not respond. What should we do?
18.1. If it does not respond to the claim, go to court. You can contact any website lawyer in a personal message for detailed advice and to draw up a statement of claim.
Did the answer help you?YesNo
19. The HOA receipt indicates the types of services: Maintenance of common property (100%). Is cleaning of the entrance from the first to the fifth floor (a five-story house), as well as lighting on each floor (replacing light bulbs) included?
19.1. This is all the maintenance and maintenance of common property.
Did the answer help you?YesNo
20. From September 1, 2020, our new building was taken over by the management company. There is still no lighting in the courtyard of our house and in the entrances on the street side of the house. There are lanterns in the courtyard of the house, but they are not lit. I contacted the management company, they replied that the developer did not finish it. Almost 7 months have passed and still no light. Please tell me where I can go about this issue, or maybe I can write a complaint? What laws can I use in this case?
20.1. Write a collective complaint to the developer.
Did the answer help you?YesNo
I lit the entrance with a spotlight. All residents are happy with the lighting except one woman.
My question is this: in the entrance of an apartment building there are no lighting lamps on the landings (there is one lamp at the exit from the elevator).
In the stairwell entrance of a multi-story building, the light is constantly on.
The house is under direct management, a meeting of owners is scheduled
The household consists of detached multi-apartment residential buildings of different number of floors and engineering design.
Should I pay for the maintenance of the entrances, their lighting and cleaning if my apartment is in the basement of the building on the other side of the building.
There is no lighting in our entrance, and today I called the housing and communal services dispatcher, and he answered me that we should connect this lighting to our electric meter, is this correct?
The boards in the entrance between the entrance doors were rotten and I fell in with one foot.
Should a store located in a residential building on the ground floor with its own entrances and exits pay for lighting in the entrance?
Is lighting in the entrance, namely the replacement of light bulbs on the lamps in the entrances, within the competence of the Management Company.
Panel 9-story building. Street lighting was in the form of lanterns on the facade of the house above the entrance.
Where to go if the light in the entrance is not on due to non-payment
Very often, when contacting the management company regarding the lack of light in the entrance, this company explains that no restoration work will be carried out because the residents have not paid the necessary utility bills. The fact is that each person living in an apartment building must pay for the light consumed by him per month, as well as for general house needs, which includes lighting of entrances. The process for collecting these funds may vary from region to region or even from home to home. The fact is that sometimes people pay directly to Energosbyt for the light in their entrances, but this is considered incorrect and illegal. Sometimes the management company collects funds, which are then transferred to the energy company.
In any case, turning off the light due to non-payment is considered illegal. The fact is that usually only some owners or tenants of apartments do not pay funds for general building needs, while the rest regularly pay the necessary money. That is why, even if only one resident in the house pays for services, turning off the light for non-payment will be an illegal action on the part of the management company or other authorized organization.
It should be noted that each person has his own idea of whether it is necessary to pay for general house services or not, and at the same time, responsible payers should not suffer from the irresponsibility of other people. If a person regularly pays money for general house services, then he must constantly use them for their intended purpose.
If there is no light on the staircase, where to turn?
So they simply change the bulbs themselves or insert them when they are not there. Sometimes this is done by residents of only one apartment, sometimes neighbors agree and change the light bulbs one by one. In any case, such actions are not justified. Do not forget that tenants contribute funds for the maintenance of common property every month when paying utility bills. As part of this service, the management company or HOA is obliged to:
- carry out periodic scheduled inspections and eliminate minor lighting problems (including replacing burnt out light bulbs);
- Troubleshoot minor electrical faults.
Where to go if the light in the entrance does not work? Troubleshooting lighting problems is the responsibility of management companies and homeowners associations. Therefore, if there is no light in the stairwells, you should feel free to call these organizations. The telephone number of the management company master (or at least the reception desk) and the emergency service telephone number must be written on the receipt (the management company is obliged to do this). If you don’t know the telephone number of the repairman or the emergency service, try to at least call the reception desk of the management company, or call the emergency services you know and find out if they are servicing your home. This is where your first actions end; further development of the situation depends on the actions of your management company. In a good way, she should figure it out on her own and fix the problem. What to do if this does not happen - read on. If the lack of light is explained by non-payment Usually we pay for light twice. Once for electricity spent in your apartment, the second for electricity used for general house needs. In different regions, the process of collecting ODN (general household needs) is organized differently. Somewhere they pay directly to Energosbyt for the light in the entrance. We are talking about performing work to create conditions for the supply of electricity in public areas. According to Appendix No. 4 “List of works for the maintenance of residential buildings”, the list of works for the maintenance of residential buildings includes the elimination of minor malfunctions of electrical devices (wiping light bulbs, changing burnt out light bulbs in public areas, replacing and repairing plug sockets and switches, minor electrical wiring repairs, etc. .). And Appendix No. 1 “Frequency of planned and partial inspections of elements and premises of buildings” to Resolution of the State Construction Committee of the Russian Federation No. 170 provides for scheduled and partial inspections of management buildings, as a result of which burnt out lamps (and starters) are replaced at the frequency established by the contract. — Does this only apply to light bulbs? - No.
What to do if the light in the entrance does not light for technical reasons
Energy supply organizations are required to supply electrical energy directly to the house, but its distribution throughout the house itself is the direct responsibility of the management company. This company is obliged to maintain common property in proper and optimal condition, and at the same time must take care of the safety of people's lives. Therefore, it must ensure the constant presence of light in the entrance. Its absence is a violation of human rights, as well as modern legislation.
That is why the management company cannot indicate any technical reasons as the reason for the fact that the light in the entrance is not on, since it is she who must eliminate them, and even replacing the electrical wiring falls on the shoulders of this organization.
PRO new building (Moscow)
- incandescent lamps certainly get very hot during operation, and even after one hour of operation they can heat up to 360 degrees, so they can only be used in conjunction with high-quality and correctly installed lampshades;
- in many entrances, lamps are used without special lenses, which is considered a gross violation, and therefore the lighting on the site will be of poor quality;
- when installing light sources, the condition is not observed, which is that the distance from them to combustible materials must be such as to completely eliminate the possibility of fire, therefore people should not use corridors and areas for installing any wooden or other structures;
- Electricians working in management companies are often unprofessional, so when working with electricity, they connect copper wires to aluminum wires, which leads to the formation of galvanic steam, which leads to the destruction of contacts.
Every resident of a high-rise building wants to create comfortable and safe living conditions. For this purpose, high-quality and bright lighting is certainly organized in the entrance, and usually for this purpose, lighting fixtures are installed on each floor, equipped with standard incandescent lamps, which after a long period of operation lose their effectiveness.
24 Dec 2020 marketur 406
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What to do if appealing to the Criminal Code does not give the necessary results
Very often, residents of houses have to deal with the fact that they cannot get any response from the management company. She simply ignores statements and calls from the owners and tenants of the apartments in the building she serves. What should residents do in this case?
You can contact other organizations with a complaint, namely:
- court;
- relevant government agencies;
- supervisory authorities.
However, you need to contact these institutions only after a complaint has been filed with the management company, and no response has been received and no action has been taken on its part.
Most often, when the lights in the entrance go out, residents turn to the supervisory authorities. However, often this organization cannot give the desired result. Even the Prosecutor's Office can only scare the Criminal Code, but through the court this problem can be resolved in favor of the residents.
Sample application for replacing a light bulb in a hallway
To the manager (name of the management company) from (full name of the applicant) Claim I, the owner of apartment No., live in a building serviced by your organization. As a provider of services for the maintenance of common property, your organization, regardless of ownership and legal form, is obliged to provide the consumer with services that meet the quality requirements of mandatory standards, sanitary rules and regulations, established standards and terms of the contract, as well as information about housing services. I fulfill my obligations under the contract, regularly pay for services for the maintenance of common property. In accordance with Art. The management organization is responsible for the maintenance of the apartment building. And often residents need to write a statement to the management company for the provision of a particular service or a complaint. Complaint Any tenant who is dissatisfied with the activities of the management company has the right to file a claim in court, but all issues can be resolved peacefully, for this it is necessary to write a complaint statement to the company itself. In the application you need to write in any form all the claims you have against the management company and set out the requirements. Then send the paper to the official address of the company. In the future, one of two scenarios can be expected:
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How to file a complaint with the Criminal Code
Initially, if you discover problems with lighting in the entrance, you should file a complaint with your management company. Here you need to indicate the residents’ demand to restore the light, and even if you are sure that the company simply will not pay attention to this document, you will still have to draw up and send it. In this case, it will be possible to prove in court that the company is irresponsible, and even numerous complaints from residents cannot lead to the desired result - repairing the light.
It is best if a collective complaint is filed, since companies pay more attention to it than a single statement.
Thus, if the light in the entrance stops burning, residents can contact different organizations to restore it. At the same time, the refusal of the management company to engage in restoration in any case is illegal.
Responsibility of management companies
Residents of the building should know that in accordance with Article 161 of the Housing Code, the Management Company must provide tenants with favorable and safe living conditions.
If there is no light at the entrance, this requirement is violated. Everyone understands that when making your way in the dark, you can easily trip and fall. The result can be quite serious injury.
Residents who find themselves in this situation have the right to sue. If it is proven that applications have been repeatedly submitted to restore lighting in the stairwells, which have remained unanswered, the tenant will be able to receive compensation for the damage caused to him.
Repeated failure to fulfill duties may result in revocation of the management company's license. True, in order to achieve this, you should regularly submit requests for work.
In addition, one must complain about the inaction of the Criminal Code. After all, a license is revoked only if there is evidence of improper performance of duties on the part of the Russian Railways.
It would be useful to know that the Code of Administrative Offenses provides for liability for improper fulfillment of obligations for the maintenance of apartment buildings:
- a fine of 4-5 thousand rubles may be imposed on guilty officials;
- for the management company or HOA itself - 40-50 thousand rubles.
