The power went out: where to call and what to do. Where to call if the power goes out in the Khimki district of the Moscow region. What to do if there is no electricity in the apartment

There is no electricity at home - who to call if the power goes out

Often, a sudden power outage brings discomfort to all users. A dim light can slow down the progress of important affairs and events. It becomes especially unpleasant when the lights are turned off frequently and without warning. To deal with this problem, you need to study all the possible reasons why the power goes out and find out where to call for help in resolving this issue. The information below will answer the main question of interest: the power went out - who to call?

Answers on questions

Power outages are currently not very common in cities, and are slightly more common in rural areas. In a panic, people may forget where to call in such cases, which is why they waste valuable time and wait until the problem resolves itself.

1. If the lights turn off only in your apartment or private house, first try to find out the reason for this, since technical services in such cases do not provide assistance immediately. Usually the light turns off when the plugs are “knocked out”, for example, when a light bulb burns out or an emergency shutdown of any device. If you know where the light switch panel is, you can try turning on the electricity yourself. However, if you have the slightest doubt or there are obvious faults in the wiring, immediately seek help from specialists.

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Why did the power go out and where should I call?

A planned power outage to replace or repair equipment that the utility must provide advance notice of by means of an alert. Often this is a paper advertisement placed on an information stand at the entrance. It indicates the time and date of start and end of work. It should be noted that a planned power outage should not last more than a day without interruption, the total annual amount of outages should not exceed three days - usually these numbers are specified in the contract. If there is a large amount of work to be done or during a major replacement of electrical networks, the company is obliged to enter into an additional agreement, stipulating clear deadlines for the work.
Accident due to unforeseen circumstances . In most cases, this is due to weather phenomena. When it is not calm outside, there is snow on the wires (or they are icy), and the wind is raging - this can be a harbinger of an imminent power outage due to broken wires. Unfortunately, it is impossible to predict and prevent such situations. The only thing the management company must do is monitor the condition of the equipment, and in the event of an emergency, try to fix everything as soon as possible.
Shutdown when there is a risk of fire . If the equipment is found unsuitable or its condition is of concern, then the buildings may be de-energized at the discretion of utility service representatives, and the batteries are also turned off.
Use of electricity in the absence of meters . If the consumer does not have a meter installed, the electricity is being used illegally and must be turned off. It should be remembered that illegal consumption is punishable by law.

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Emergency service Mosenergosbyt

MosEnergoSbyt company is one of the largest in the Russian Federation, which supplies electricity to Moscow and the Moscow region. It effectively serves thousands of different enterprises, providing them with the electricity they need for their uninterrupted operation, and also supplies electrical energy to individuals.

If there are interruptions in electrical service or other technical problems, the Mosenergo emergency team must be dispatched to eliminate all technical problems related to electricity. Electricity has long been a part of every person’s life, bringing them a comfortable existence and coziness in their home.

Without it, normal life in a large or small city, as well as production in the country’s enterprises, is not possible.

Electrical installations require effective maintenance from special services that will provide timely, high-quality repairs with a guarantee for their work.

Mosenergo emergency service has qualified employees who have the necessary experience and experience in such work.

When a call is made to a specific address, the emergency response arrives in a short time, and on-site specialists assess the size and causes of the problems, diagnose the electrical equipment and carry out the necessary work.

Mosenergosbyt emergency phone numbers

The dispatch service accepts requests for emergency crews to visit. Moscow and the Moscow region are served and you can call by dialing the following phone number: 8 (495) 981-981-9.

When calling, you must indicate the reason for the call and the nature of the problem. You can call 24 hours a day.

A team of specialists will come to the call and figure out the reason for the absence or carry out repair work to restore electricity, replace old or unsuitable for further use equipment with new ones and other types of work.

The Mosenergosbyt dispatch center receives calls from residents of the capital and region and responds by quickly sending specialists to the specified numbers. Therefore, if for some reason the light in the apartment goes out, there is no need to panic, but you just need to call and wait for the emergency signal.

Control room

If any problems occur and you need to take urgent action, then you can call the emergency service and the call will be answered by the dispatcher on duty, who will accept the request and send a team to the specified address.

They will fix the following problems:

Complete or partial replacement of switches, fuses and switches operating in automatic mode, which are located in the distribution panel.
Repair or replacement of the power cable, which may disrupt the operation of electrical networks in the whole house or on individual risers.
Faulty operation of automation on protective equipment and power supply cables to risers.
Elimination of damage caused by power surges and short circuits in electrical wiring.
Partial repair of electric stoves and replacement of faulty burners.
Complete replacement of broken electric stoves with new ones.
Replacement of electrical switches, sockets and light bulbs.
Complete elimination of electrical accidents that occurred in apartments or entrances.
Finding out and eliminating the causes of sparking wires, the appearance of the smell of burnt wiring.

Reasons for contacting

During repairs, a complete power outage may occur in a single house or in an entire area. Any electrical equipment requires, over a period of time, complete or partial repair and maintenance of electrical network components and much more.

Such work includes:

Constant inspection and diagnostics of electrical networks.
Cleaning, partial or complete replacement of faulty parts of electrical service equipment.
Overhaul of transformer substations or distribution panels.
Repair work of high-voltage lines, prevention and replacement of damaged wires.
Clearing the area of branches that could damage or disrupt the integrity of electrical cables.

If there are problems in the power supply system due to old wiring in an apartment or house, which are accompanied by a characteristic smell, sparking of wires and electrical equipment and other signs, you must urgently call the Mosenergo emergency service. Overvoltage in the network can disable all electrical appliances that are connected to the network and destroy the protective insulation.

No electricity: what to do and where to call

look out the window to make sure that the light has gone out not only in one apartment, but in the entire house or on the street;
check the electric meter. If suddenly there was a sharp drop in electricity, the plugs installed on the meter could not withstand it;
ask your neighbors if they have received a notification about an upcoming power outage for a certain period;
Call the service that deals with the issue of power outages and report the lack of power.

Can the electricity go out in one apartment?

The owner has debts on bills exceeding two months' payment.
The service provider (management company, housing office) notifies the owner of the debts in the appropriate manner. The notice is delivered personally to the owner.
After notification within 20 days, the owner closes the debts.
If the debt is not paid, another notification is sent after 20 days.
If after the second notification the debt is not repaid within three days, a new notification may be sent again, or the supply of electricity to the apartment will be immediately stopped - depending on the decision of the service provider.

Algorithm of actions

When the light goes out in the apartment, the machines can be turned on or off. If any machine is disabled, it is not recommended to activate it immediately. You must first carefully inspect the insulation - it should be without damage or darkening. All manipulations must be carried out with one hand - the other does not touch anything. The plugs can be knocked out due to a household appliance (for example, due to an old iron). Then the device must be unplugged from the outlet. Only after these steps is it possible to turn on the machine. If the lights in the apartment are turned off, but the machines are on, you need to call a technician.

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Name and address of the organization to which the complaint is being sent.
Information about the applicant - last name, first name, patronymic, home address, contact phone number.
Service provider information.
The reason for petition.
Applicant's requirements.
List of attached documents, for example, a copy of the contract for the provision of services, claims sent to energy sales.

Illegal power outage without notice

Lack of power supply causes discomfort to a person. If you have been warned about a limitation in the supply of a resource, the user can prepare: turn off complex electrical appliances, change plans, or go to relatives.

It’s another matter when they were not notified of the shutdown. In the event of an accident, all that remains is to wait for it to be eliminated. If the reasons are different, then the consumer must determine the legality of the actions of the responsible company.

An illegal power outage is recognized when the approved restriction procedure is violated.

Legal grounds for disconnection

The fulfillment of contractual obligations between the electricity supplier and the consumer is regulated by Decree of the Government of the Russian Federation No. 442 of May 4, 2012. The document approves the rules for stopping power supply, as well as legal grounds for turning off power, which can be divided into three groups.

Termination of the agreement

By default, an electricity supply contract is concluded for an indefinite period, unless otherwise specified. The reasons for its termination are as follows:

Entering a restriction mode at the request of the consumer. For example, the owner does not want to pay for electricity in a room that no one uses. The user sends a request to the organization with which an agreement has been concluded for the supply of the resource. Within one day, it is transferred to the contractor, who will turn off the power supply.
The expiration of the temporary power supply scheme or the appearance of a reason for early disconnection from the network. This scheme is used mainly on construction sites and is valid for 12 months.
Termination of the agreement for the supply of resources by agreement of the parties. The restriction is introduced 3 business days after the service provider receives information about the termination of the contract.

Before terminating the contract, the consumer is obliged to pay for the supplied resource.

The need to carry out repair work or eliminate an accident

Power supply systems operate around the clock and require constant monitoring of their condition, as they are a high source of danger. Ensuring their normal operation and maintaining safety sometimes requires stopping the supply of resources; the need arises in the following cases:

Discovery by a supplier's representative of an unsatisfactory technological condition of the user's electrical installations, which increases the risk of an accident or threatens people's lives. The decision to disconnect is made by a representative of Rostechnadzor. Before entering the restriction mode, the subscriber is notified in advance.
Threat or emergency. The law does not regulate the time frame for eliminating the consequences. To minimize damage due to an accident, if the lack of electricity can cause serious and irreversible problems, an agreement on technological and emergency protection is drawn up with the energy supply company. The document defines the minimum load value that ensures normal operation of electrical equipment.
Planned repairs. The terms and time of work are specified in the contract. Approved by the RF PP dated December 27, 2004 No. 861 “Rules for non-discriminatory access to services for the transmission of electrical energy and the provision of these services” in paragraph 31 (6) establish a limit on the permissible time for limiting power supply: up to 24 hours at a time and no more than 3 days at a time year.

Timely detection and repair of faults contribute to continuous power supply.

Violation of obligations by the consumer

Unscrupulous consumers may find themselves without power supply by not fulfilling the terms of the contract or by breaking the law. Reasons for disconnection are:

The presence of a legal requirement of a bailiff to limit the supply of a resource. It is introduced immediately or on the day established in the court decision, of which the initiator is obliged to notify the consumer.
Detection of the fact of unauthorized connection to the network (non-contractual consumption). Disabling is carried out immediately or, if additional measures are required, no later than 3 days from the moment the violation is detected.
Unaccounted resource consumption (theft). Disconnection from the network is carried out as soon as information about a violation is received. No prior warning to the offender is required.
Payment arrears for more than three months. The debt is calculated based on consumption standards, not meter readings. The restriction is introduced at the request of the resource provider with mandatory compliance with the legal order: notifying the subscriber of the applied sanctions 30 days in advance and drawing up an act on the day of deactivation. The document is drawn up in the presence of the debtor or two uninterested persons. Refusal to acknowledge a debt is not an obstacle to the application of sanctions.

IMPORTANT! If the consumer has eliminated the reasons for disconnection before the date specified in the notification, the restriction regime does not apply to him.

You can notify about the disconnection in any available way: inform in person (by SMS, in a payment receipt, by letter with notification), publish a message on the company’s website or in the media.

If it is established that a consumer has violated the power supply limitation regime, the authorized company disconnects it from the network immediately.

According to clause 20 of the Rules for complete and (or) partial limitation of power consumption, approved by the RF Government on May 4, 2012 No. 442, measures to limit and connect the power supply are carried out on a paid basis. If the disconnection is declared illegal, the contractor has no right to demand compensation.

When disconnection is illegal

Disconnecting a consumer from the power grid is legally carried out in compliance with all rules. However, there are often situations when limiting the supply of electricity is illegal.

Housing and communal services do not have the right to turn off electricity for non-payment of utilities if there is no debt directly for electricity.
Shutting off in the presence of debt is impossible in winter in houses that, according to technical documentation, are heated by electrical appliances.
According to Art. 38 Federal Law “On Electric Power Industry”, rolling restrictions on the mode of electricity consumption are prohibited. This means that turning off the electricity to a defaulter should not affect the rights of his bona fide neighbors. The energy supply company is obliged to provide the ability to individually enter a power supply limitation mode.
Each subject of the Russian Federation annually, before July 1, establishes a list of electricity consumers whose lack of power supply will entail economic, social or environmental consequences. For example, the owner can provide a certificate of residence on the territory of a seriously ill person whose vital functions depend on devices connected to the network, or a small child who requires special nutrition.
The procedure for introducing a mode to limit the supply of electrical energy was violated.
Power outages for scheduled repairs occur frequently and exceed the permissible limitation time.
Power supply was not restored within 48 hours from the date of provision of a certificate of debt repayment or restructuring.

The fact of disconnection is confirmed by the signatures of the neighbors. If possible, you need to invite a representative of the company responsible for supplying the resource and create a special commission that will draw up a violation report.

Responsibility for illegal shutdown

Liability for illegally limiting power supply depends on the extent of the damage caused. The subscriber has the right to demand compensation for moral and material compensation.

Administrative responsibility

Occurs in situations where shutdown without following a legal procedure has led to a malfunction of electrical equipment and is the cause of its breakdown.

Illegal actions of an official can be regarded under Art. 19.1 of the Code of Administrative Offenses of the Russian Federation as arbitrariness and is punishable by an administrative fine.

If the lights are turned off frequently, then the organization or official responsible for supplying the resource may be subject to penalties under Art. 7.23 of the Code of Administrative Offenses of the Russian Federation for violation of standards for providing the population with public utilities.

Since the energy sales company is a natural monopolist in the energy market, unlawful actions can be punished by imposing a fine on the responsible persons under Art. 14.31 Code of Administrative Offenses “Abuse of a dominant position in the product market.”

Compensation for moral damage can be demanded by referring to Art. 15 Federal Law “On the Protection of Consumer Rights”. The law applies to situations where electricity is used for personal purposes.

Criminal liability

Illegal power outages can be regarded as arbitrariness and be prosecuted under Article 330 of the Criminal Code of the Russian Federation. The person responsible for interrupting the supply of electricity shall be fined or sentenced to correctional labor, arrest or imprisonment if violence was used or there was a threat of violence.

According to paragraph 1 of Art. 215.1 of the Criminal Code of the Russian Federation, if the illegal shutdown resulted in major damage, serious harm to health or other consequences, the official will be punished with a fine, correctional labor or imprisonment.

If unlawful actions led to the death of a person, the proper person will be held accountable under clause 2 of Art. 215.1 of the Criminal Code of the Russian Federation. Possible penalties will be: forced labor with deprivation of the opportunity to work in a certain position or engage in certain activities, or imprisonment.

Where to complain

If it turns out that turning off the lights is illegal, you need to draw up 2 sample complaints in any form. It contains information about the consumer, the supply agreement, the date and time of the illegal disconnection and its consequences. The claim is sent to the supply company: management company, homeowners association, or directly to energy sales. If your request is ignored, you can file a complaint:

to the district administration;
to Rospotrebnadzor;
to the prosecutor's office.

A claim for violation of the rules for the provision of utility services is sent by registered mail with notification or taken personally to the company’s office and submitted against signature. The answer should come within a month.

IMPORTANT! If damage occurs due to illegal switching off of lights, the supplier can be held liable by filing a claim in the district court.

In the claim, indicate the reasons why the actions to limit the supply of light were illegal, citing the relevant articles of the law, and the consequences of the lack of power supply.

The legislation of the country clearly defines the grounds and procedure for disconnecting electrical energy. Turning off the lights without warning or obvious reasons causes inconvenience and indignation on the part of the consumer. In these situations, the law sides with the citizen and gives him the opportunity to defend his rights in court.

Source: https://ozhkh.ru/kommunalnye-uslugi/nezakonnoe-otklyuchenie-elektroenergii