Why is the concierge from PIK-Comfort not a real concierge?

Job description for a residential building concierge

[organizational and legal form, name of organization, enterprise]

[position, signature, full name of the manager or other official authorized to approve the job description]

Job description for a residential building concierge [name of organization, enterprise, etc.]

This job description has been developed and approved in accordance with the provisions of the Labor Code of the Russian Federation and other regulations governing labor relations in the Russian Federation.

Job responsibilities

The duties of a concierge include:

2.1. duty in the lobby/hall/entrance of a residential building;

2.2. access to the house for residents and visitors;

2.3. registration of visitors using identification documents, indicating the time of arrival and departure and the number of the apartment to which they are going;

2.4. restricting access to the house/entrance of unauthorized persons;

2.5. receiving mail and messages for residents of the house;

2.6. assisting the management organization in providing residents with the necessary information;

2.7. maintaining order in the lobby/hall/entrance of a residential building and the concierge room;

2.8. storage of keys to technical rooms of the house.

Rights

The concierge has the right:

3.1. do not allow suspicious persons or visitors into the house/entrance without the consent of the residents;

3.2. do not allow residents' property to be removed from the house/entrance by unauthorized persons without proper permission;

3.3. require visitors to present identification documents;

3.4. require residents of the house to provide information about persons who have the right to freely visit them;

3.5. submit proposals for improvement of the organization and methods of work performed by the residents of the house for consideration.

3.6. require residents of the house to assist in the performance of their official duties;

3.7. demand the creation of the necessary conditions for the performance of job duties, including the provision of the necessary equipment, inventory, a workplace that complies with sanitary and hygienic rules and regulations, etc.;

3.8. to all rights provided for by labor legislation.

Where can you study to become a concierge?

To work in your specialty, it is enough to have a secondary specialized education. Since the profession does not require specific skills, training most often occurs directly upon hiring or during the probationary period.

To get a job in a hotel or a hotel, employers' requirements are inflated. A higher education in management is required, but an interview also plays a big role in order to determine whether a potential employee has the necessary qualities (the ability to communicate with clients, resolve conflicts, draw up documentation). Training in specific functions of the profession occurs during the probationary period.

Responsibility

The concierge is responsible for:

4.1. for failure to perform or improper performance of their job duties as provided for in this job description - within the limits determined by the current labor legislation of the Russian Federation;

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4.2. for offenses committed in the course of carrying out their activities - within the limits determined by the current administrative, criminal, and civil legislation of the Russian Federation.

The job description has been developed in accordance with [name, number and date of document].

Manager [initials, surname]

[position, full name]

I have read the instructions: [initials, surname]

Job description for a residential building concierge

Executive Director of the JSC

residential building concierge

This job description has been developed and approved in accordance with the provisions of the Labor Code of the Russian Federation and other regulations governing labor relations.

1.1. The concierge belongs to the category of workers and is directly subordinate to the administrator -Service, whose jurisdiction includes a residential building.

1.2. A person is hired for the position of concierge without presenting requirements for education and work experience.

1.3. The concierge is hired and dismissed from work by order of the General Director -Service"

1.4. The concierge must know:

- regulations on access to the house;

— residents of the entrance in person, have a list of residents;

— plan of the entrance, including the exact location of apartments in it;

- telephone numbers of residents of the entrance, including owners who do not live in the house.

2. Job responsibilities

The duties of a concierge include:

2.1. duty in the lobby/hall/entrance of a residential building;

2.2. access to the house for residents and visitors;

2.3. registration of visitors (entering the house without the owner of the apartment) using identification documents, indicating the time of arrival and departure and the number of the apartment to which they are going;

2.4. restricting access to the entrance of strangers and suspicious persons;

2.5. receiving mail and messages for residents of the house;

2.6 providing residents with the necessary information from the management company or, on the initiative of the building council (if there is one), or the homeowners’ association;

2.7. maintaining order in the lobby/hall/entrance of a residential building and the concierge room;

2.8. storage of keys to technical rooms of the house.

2.9. monitoring the sanitary condition of the MOP, the state of lighting of the MOP, identifying various types of deficiencies through daily periodic floor-by-floor walks in the period 9.00-9.30 and from 17.00 to 17.30.

2.10. prompt report to the management company about all shortcomings and violations identified during inspections and during duty (to the administrator, the duty officer of the SDS and, in emergency cases, the Chief Engineer - Service")

2.11. when communicating with residents of the house and representatives of government and other structures, maintain respect and politeness;

2.12. record in the logbook all observed violations and other information that may be of interest to residents of the house;

2.13. respond in a timely manner to the activation of emergency systems, as well as security and life systems of a residential building;

2.14. promptly respond to messages from residents about problems with house communications: sewerage breaks, problems with the heating and water supply networks, breakdowns of elevators and any other emergency situations (with recording in a log - to whom it was reported and at what time);

2.15. at the end of duty, check the integrity of the locks on the entrance doors, the doors of the electrical control room, the garbage collection room and the exit to the roof of the house, about which a corresponding entry is made in the log;

2.16. if necessary, make an application to the management company to replace burnt-out lamps in staircases and elevator cabins. At the request of residents, submit applications for replacement of lamps in the corridor on the floors

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2.17. control the operation of elevators, loading and unloading operations, prevent overloading of elevators and the use of a passenger elevator for other purposes, check daily communication from the elevator cabins with the dispatcher;

2.18. receive information from residents with indications of expenses of apartment metering devices and keep records of them

2.19. transmit payment documents to residents for utility bills and monitor their payment

The concierge has the right:

3.1. do not allow suspicious persons or visitors into the entrance without the consent of the residents;

3.2. do not allow the removal of residents' property or common property from the entrance by unauthorized persons without proper permission;

3.3. require visitors (entering the house without the owners) to present identification documents;

3.4. require residents of the house to provide information about persons who have the right to freely visit them;

3.5. submit for consideration to the management company and the owners of residential and non-residential premises proposals for improving the organization and improving the methods of work performed by him.

3.6. require residents of the house to assist in the performance of their official duties;

3.7. require the management company to create the necessary conditions for the performance of job duties, including the provision of the necessary equipment, inventory, a workplace that complies with sanitary and hygienic rules and regulations, etc.;

The concierge is responsible for:

4.1. for failure to perform or improper performance of their job duties provided for by this job description, within the limits determined by the current labor legislation of the Russian Federation;

4.2. for offenses committed in the course of carrying out their activities, within the limits determined by the current administrative, criminal, and civil legislation of the Russian Federation.

5.1. leave the workplace except for daily inspections.

5.2. provide information about the residents of the house to anyone;

5.3. drinking alcohol and using drugs while on duty.

6. Access mode to the house:

6.1. residents of the house enter using their magnetic key or by calling the concierge on a public telephone;

2. if a guest (including delivery, courier) calls the concierge on the intercom or telephone, you should call the apartment and clarify whether they are expecting a guest and only after that skip or even give any information about the tenant, and make a note about it In the magazine.

1. If an incorrectly parked car is detected (closing a through passage):

— finds out and clarifies its owner, and takes all possible actions to inform the owner and clear the passage.

2. Identification and prevention of violations - drinking alcohol, violating the rules of living in an apartment building (in terms of administrative offenses), rules for walking dogs, throwing garbage from balconies and loggias and petty hooliganism:

– in a tactful manner warn the offender about his violation of law and order. If you refuse to comply with legal requirements, call the police.

For violation of the regime and improper execution of this job description, the concierge is subject to disciplinary punishment up to and including dismissal.

For the absence of comments from residents after the development of -Service's procedure for bonuses for company employees, he receives additional remuneration from the company's funds in the amount determined by the specified provision.

Responsibilities of a concierge in an apartment building

Concierge is the name of the position of an employee who is constantly located in the entrance room at the entrance to the house. He combines the positions of watchman, watchman, and duty officer. Typically, such a person knows everyone in the house well, has general information about the residents’ cars, their pets, the composition of the families of all residents and possible visitors.

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Each of us who lives in a city apartment has repeatedly encountered concierges. Do these stern women and men valiantly protect public order or, on the contrary, spend their days watching TV and chatting on the phone? Let's try to figure out what the responsibilities of the concierge at the entrance are.

General information

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Not all residents approve of the concierge's work - some believe that he only watches TV and chats on the phone. And for others it is very difficult to do without him: he will inform you that the child has returned safely from school and at what time, he will be able to call technical staff to repair common equipment and show him to the apartment if the household is at work.

But no matter how anyone views his work, his main task is to control the entrance to the entrance, and, if necessary, call the police if strangers resist and try with all their might to get into the house.

But not only tracking outside visitors may be the duties of the entrance attendant; residents will be able to assign him other functions:

• Maintain cleanliness and order in the entrance, back and main staircases.
• Disperse dubious groups of young people if they disturb the peace of residents late at night.
• Be an intermediary between the management company or the HOA and notify in a timely manner about the latest decisions.

It is not possible to organize the work of a house attendant in every entrance; small areas in Khrushchev-era buildings simply will not allow you to fence off a separate room for arranging his complex work.

In houses of later construction, such a place is already allocated by the design - usually it is located next to the front door, above which video surveillance and an intercom are installed.

Even at the stage of approaching the entrance, the concierge evaluates the people entering - for “his” he will kindly open the door, and this is especially true when his hands are full of food, inform residents about the latest news, for example, the planned shutdown of hot water or heating, and share pressing problems.

Usually, the building manager or the management of the management company comes up with a proposal to hire an employee, but only the residents themselves can decide whether they really need such a person on duty.

To do this, a general meeting is convened, where the residents make an appropriate decision, and the management company is instructed to find a suitable employee and conclude an employment contract with him.

What are the responsibilities of a concierge?

Let's look at what the responsibilities of a concierge or concierge are. The scope of their responsibilities is regulated by the job description; there are no special laws establishing what responsibilities a home concierge has. He can be given a clear list of requirements that must be met.

Such requirements could be:

• checking the purpose of the house visit by unknown persons;
• maintaining a special log of incidents in the house, a log of visits;
• maintaining public order in the house;
• maintaining order in the local area, including correct parking of cars;
• monitoring compliance with the entrance cleaning schedule;
• preventing incidents of vandalism, theft of property, loss of mail from mailboxes or the appearance of “spam” (unsolicited mail, advertising);
• monitoring the technical condition of the property of the house, its communications, equipment (elevators, utility networks);
• key storage;
• bringing any information to the attention of residents.

These are not all the responsibilities of a concierge in an apartment building. The concierge may be assigned other duties depending on the level of equipment of the house and the needs of the residents.

If a special workplace is equipped at the entrance for 24-hour work, then a 24-hour concierge is preferable, whose responsibilities in the house will include timely response to emergencies at night. This is important for the safety of residents.

How to hire a concierge

If citizens decide that an attendant should work at the entrance, a meeting should be organized. The issue is brought up for discussion, and everyone expresses their opinion. If the majority is in favor of concierge services in an apartment building, this is recorded in the minutes. The next step is to contact the Criminal Code. It is this company that is obliged to help organize a workplace and hire an employee. The relationship with the concierge is formalized.

Features of drawing up a contract

The document must indicate the address at which duty is carried out and describe the workplace. The following are fixed: the duration of the agreement, the amount of salary and possible allowances and bonuses. The contract specifies the working hours and the procedure for granting leave. The document must also contain the rights and obligations of the employer and employee. A sample agreement is available for download on our website.

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Salary amount

The cost of concierge services in an apartment building is determined by the residents themselves, since they are the ones who will pay for them. The more apartments in the building, the smaller the share of each owner. In addition, how much the owner of the premises will pay depends on the number of persons registered in its area. It should be understood that the amount should not be lower than the minimum wage accepted in the region. In accordance with government decree No. 1119, starting from May 2019, it is 9,489 rubles. All issues related to setting an employee’s salary are resolved at a general meeting of owners.

Who controls its work

The decision to have a concierge in the house is made at a general meeting of owners in an apartment building in the manner established by the Housing Code of the Russian Federation. This procedure is due to the fact that concierge services are classified as housing services and appear on the monthly receipt as a new line.

At the general meeting, residents can also decide what the responsibilities of a 24-hour concierge (or a regular concierge) are, or entrust this issue to the management organization.

This scheme assumes that the employee is accountable to the people living in the house, but in reality this is unlikely, so the quality of the concierge’s work is usually monitored by the management organization.

What is the liability for improper performance of work?

This issue should be reflected in detail in one of the sections of the DI. It is necessary to indicate for which offenses a warning is issued. Sanctions such as fines may be applied. The job description must clearly state for which violation a monetary penalty is inevitable and its amount. It is also important to indicate cases that may result in the dismissal of an employee. This usually happens if the concierge violated his job description or systematically failed to fulfill his duties.