Why did I receive bills with huge amounts from Vodokanal?

No one lives in the apartment, the meters have expired, and a large fine has been imposed

Question: I installed water meters in my apartment, but I haven’t lived there for a long time. Now it turns out that I have to pay a fine for not checking these meters. But when installing the meters, no one told me about verification. Is this legal? Is it possible to do some recalculation? After all, I don’t consume water, and the meter is actually idle!

A common situation is that the apartment is empty, no one lives in it. There are water meters, but their verification period has expired. The result is that the owners received a large bill for water. The owner perceives this as a fine. In fact, this is not the case - it’s just that now the payment for water has begun to be calculated according to standards, and this turns out to be much more expensive. And what to do with it? How to reduce utility costs? We are publishing explanations on this topic from the St. Petersburg State Unitary Enterprise VTsKP (city settlement center for utility payments).

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A spoon is on its way to dinner: deadlines for paying for housing and communal services or by what date you need to pay

Please remember that when using different payment methods, payment may be delayed in transit. Although the amount for housing and communal services was paid on time, since the date of enrollment may differ by several days, you will have to pay penalties for the number of days the funds are detained in transit. The ideal period for paying for housing and communal services is not considered to be when deadlines are running out, but when payment is made in advance.

Payment for electricity can be made through your Mosenergosbyt personal account. It calculates the amount and provides the choice of making payment online by credit card, from a mobile phone or through the QIWI payment system. There is a warning on the website about an increase in the amount of penalties from January 1, 2020.

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Large water bill, what to do

Periodic high electricity bills have become a common occurrence for Antalya residents, especially during the winter months. Every year in January-February, suppliers, through clever manipulations, issue bills to consumers that greatly exceed the usual norms. Numerous lawsuits, scandalous reports, and complaints against energy companies have not yet brought any noticeable results.

What to do if you receive a very large water bill in Antalya? Where can I go, what measures to take, how to identify a leak? Is it possible for unscrupulous neighbors to connect to the left, how can this be determined?

Where to complain about incorrect housing and communal services charges

Gas payments are calculated based on meter readings. If they are absent, then the standard indicators for each person living in the premises are taken as a basis. If there are long interruptions in gas supplies, then the consumer has the right to apply for a reduction in the amount of payment, as well as demand payment of a fine.

Before preparing a claim, you need to familiarize yourself with the tariffs in force in your region at the time of calculation and carefully analyze the readings of water, gas, electricity and heat meters on the date of payment.

How will the accrual of penalties for late utility payments change in 2019?

As is known, in addition to penalties, resource supply organizations have the right to limit or completely stop the supply of electricity, heat, water and gas. Of course, before cutting off a consumer from an energy resource, there will be several warnings.

Usually the first action is to turn off the lights in an apartment, private house or entire building. There are often cases when, after an electrician’s visit and cutting the wires, residents are connected without permission. Such actions are a violation not only of current legislation, but also of safety regulations. Therefore, amendments to the law significantly increased penalties for such arbitrariness.

What to do if the seal on the water meter is broken

If you do not notify the water supplier about the seal being broken, and this fact is revealed during the inspection, then the calculation will be made for cases of interference with the operation of the metering unit - based on ten times the volume.

If a seal accidentally breaks, you should not put the problem on hold and immediately contact the appropriate water meter service organization. This could be a management company, HOA, water utility or other service company.

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Law on penalties for utilities

The law also provides for increased administrative liability if the homeowner unauthorizedly connects to electrical and heating networks, gas pipelines or water supplies. Thus the amount of the fine is:

The generally accepted rule is that utility bills must be paid every month no later than the tenth day. If services are provided under an agreement, then it usually indicates by what date it is recommended to make payments. In case of untimely or incomplete payment for services provided, the Russian legislative framework provides for the accrual of a penalty, the so-called penalty. These provisions are clearly stated in the Housing Code.

Data transfer deadlines

The rights and obligations of utility organizations and consumers are approved by Government Decree No. 354, adopted in May 2011 and establishing the basic rules for the provision of these services to the population.

Document for downloading and reading the resolution: Decree of the Government of the Russian Federation No. 354

According to the specified document, the transfer of information for the current month must be carried out no later than the 26th day, and not after the end of the reporting period.

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Checking the accrual of utility bills in 2020

Dear readers! The article talks about typical ways to resolve legal issues, but each case is individual. If you want to find out how to solve your particular problem , contact a consultant:

• Due to frequent changes in legislation, information sometimes becomes outdated faster than we can update it on the website.
• All cases are very individual and depend on many factors. Basic information does not guarantee a solution to your specific problems.

Where to complain about incorrect rent calculations

In addition, in most regions there is a hotline for housing and communal services charges. You can call about housing and communal services receipts not only if an error is identified, but also to obtain information about tariffs and current benefits.

• establish the amount of current tariffs on the date of accrual of payments;
• clarify the correctness of the submitted meter readings in order to eliminate possible errors in calculations;
• call or contact officials of the management company or settlement center to eliminate the error;
• if a recalculation refusal is received, submit an official application or complaint to the authorized bodies.

Community of Moscow @Dnevnikovites

Since when did it become like this? Or are you just talking out of your mind? For us, before we installed meters (and this was only a few months ago), payment for water was calculated at a fixed tariff - on a daily basis. yours, on g.v. mine. It turned out to be more expensive than it is now according to the meter, but there was no “common fund” and “apartment division” there. So if the amount increased sharply, then either the EIRC made a mistake or the tariffs increased. Find out.

Payment is made for the month indicated on the receipt. Here on the 20th they send us for the “billing period”, i.e. The day after tomorrow my receipt for August will arrive. Previously, they paid on the 10th for the month in which the receipt arrived, because of which the grandparents, as it turned out, caused trouble)

Heating bills

4.1. If the heating valve is the first shut-off device from the riser, that is, common property, then the management company. If she doesn’t do this, you can safely file a complaint with the housing inspector or the court. If not the first device, then the owner of the premises.

3.1. Hello. In any case. If you do not pay utility bills within two months, the management company has the right to suspend the provision of such services, charge penalties and apply to the court for a court order.

How to receive receipts by email

To download a receipt from an email, simply open the email with the attached file and click the “Download” button. As a rule, receipts are saved in .pdf format and contain the following information: payer’s personal account number; billing period; Full name of the payer; address; number of registered people; total living area; information about the company providing services (name, contact details, bank details); name of utilities to be paid (cost, units of measurement, presence of debt); volume of service for the billing period; meter data (current and previous readings, tariff, amount payable, debt, total); recalculation of services; information on the availability of subsidies and benefits; agreement on deferred or installment payment.

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By virtue of paragraph 10 of Art. 161 of the Housing Code of the Russian Federation, the management organization is obliged to provide free access to information: about the work performed and services provided for the maintenance and repair of the common property of an apartment building; on the procedure and conditions for their implementation and provision; about their cost, tariffs (prices) for resources necessary for the provision of housing and communal services, in accordance with the information disclosure standard approved by the Government of the Russian Federation.

Incorrect housing and communal services charges

Apartment owners are required to pay utility bills in full within the period established by current legislation. The management company or other similar organization, in turn, must provide full quality services and make correct rent calculations.

Important! Claims from users arise if utility bills exceed the cost of tariffs or the figure is higher than what it was last month. If an incorrect calculation has been made for housing and communal services, you need to contact the appropriate organization.

Additional technical features

Modern technologies offer opportunities that allow you not to think about transmitting readings and even the process of taking data.

Many manufacturers offer for sale water meters equipped with devices that remotely transmit readings to centralized metering systems of utility organizations. Such metering devices are more expensive, but such technical means are especially relevant for busy people or those who are away from home for a long time and are unable to regularly report water meter readings.

If the technical availability of the water supply company requires the use of such systems, after purchasing and installing a modern water meter, the readings will be reported automatically, without consumer intervention and direct control by the utility organization. A visit from a water utility representative will only be required when the water meter verification period has expired.

The consumer should not forget about his responsibilities stipulated by the current rules for the provision of public utilities and provide water meter readings in a timely manner so as not to overpay for unused resources.

What to do with a large utility debt

The Russian housing code states that if there is a debt for an apartment that exceeds a total period of six months, the debtor and his entire family can be evicted. In order to get rid of debts and prevent the worst consequences, you need to make an action plan and follow it. The most important thing is to find out the amount you owe for rent. You will need:

1. Contact the housing office at your place of registration or the management company. You will be informed of the amount and penalties assessed, if any. But you should be prepared for the fact that in order to obtain the necessary information, the likelihood of standing in a long line is high, which means that a lot of time will be spent.
2. Go to the website of your management company, register (for this you will need a phone number), log into your personal account, enter your personal account number.
3. Use the services of a bank that provides services for paying for housing and communal services: register, log into your personal account. This way you can not only find out the amount of debt, but also pay it immediately if necessary.

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What to do if payments for cold water have not arrived?

We'll tell you why not all Kirov residents received receipts from Vodokanal and what to do in this case.

— On September 21, instead of a receipt for water, a paper arrived with a notification that the MUP Vodokanal did not have information to calculate the payment for water supply and sewerage utilities for August 2020. This paper tells us to go and transfer data to Moskovskaya, 32. But the fact is that we already transferred data there at the end of August, but a month later Vodokanal still doesn’t have any data! What does it mean?

Since August 1, 2020, MUP Vodokanal has become a provider of water supply and sanitation services in Kirov. In September, some Kirov residents did not receive receipts from Vodokanal: instead they either received notifications describing further actions, or nothing at all. This happened because the company did not have enough information to charge fees: for example, there were not enough meter readings transmitted. Vodokanal decided not to issue fees according to the standard, but to issue “zero” receipts and collect data.

The city administration described several possible problematic situations and further steps in this case.

1. A homeowners association, a housing cooperative has been created in your house, or the house is served by a management company; a general meeting of owners to switch to direct payments for water supply and sanitation with the resource supply organization has not been held. Until August 1, receipts came from KKS, but for August there was no payment.

This means that the house was transferred to direct payments with KKS without the decision of the residents due to the large debts of the management company, HOA or housing cooperative to the resource supply organization.

But Vodokanal became a service provider only on August 1, so the management company has no debts to it yet, and there are no direct payments. You must contact your management organization for receipts.

If residents want to switch to direct payments with MUP Vodokanal, they need to hold a meeting of owners, and then submit the minutes of the meeting to the sales department of MUP Vodokanal on the street. Profsoyuznaya, 31a.

2. A homeowners association, housing cooperative has been created in the house, or your house is served by a management company; at the general meeting, residents switched to direct payments with the resource supply organization, but there is still no payment for August.

This could happen if the management company (or homeowners' association, housing cooperative) did not transmit to Vodokanal the minutes of the general meeting on the transition to direct payments. Then you need to contact the management company, homeowners association, housing cooperative and submit the protocol to the sales department of the Vodokanal municipal unitary enterprise on the street. Profsoyuznaya, 31a. After this, residents will be issued receipts for water and sewerage.

3. In the apartment building there is no HOA, no housing cooperative, no management company, the building is managed directly by the residents, and the receipts have not arrived.

Vodokanal explains that Kirov Utility Systems may not have provided them with information for calculating fees for such a house, so they ask to send the house manager to the contract department of the enterprise on the street. Profsoyuznaya, 31a.

4. Residents of a private house did not receive a receipt for August from MUP Vodokanal.

In this case, Vodokanal probably also did not receive information for charging fees from KKS. This data must be transferred to the Cash Settlement Center, whose branches are located at the following addresses:

• st. Moskovskaya, 32 (on weekdays from 8:00 to 18:00, without a break for lunch, on Saturday from 9:00 to 14:00, without a break for lunch);
• st. Koneva, 7, building 6 (on weekdays from 8:00 to 17:00, without lunch break);
• microdistrict Raduzhny, st. Industrialnaya, 2 (on weekdays from 8:00 to 17:00, without lunch break).

You can also get advice by calling the hotline: 8 (8332) 27-97-97. A list of documents for calculating fees for private houses is posted on the Vodokanal and RCC websites.

5. Those who have already gone to the RCC office and provided meter readings, but who still have not received payment for August, are asked to simply wait until October: then a receipt should arrive immediately for August and September.

— The fact is that we created new personal accounts for former KKS subscribers. The data will be accepted, and next month you will receive a receipt for August and September with the correct data. If suddenly the data does not correspond to reality, then subscribers do not need to panic: everything will be adjusted in the next months, just contact RKTs for a recalculation, explained Vodokanal.

Let us remind you that there are two ways to transfer meter readings to Vodokanal if you receive a “zero” receipt. First, on the website of RKTs LLC, in the “Send testimony” section, you need to enter the personal account number indicated in the receipt for July 2020. After this, readings for the previous period will be displayed and it will be possible to enter new ones. The second way is to come to the offices of RCC LLC on Moskovskaya, 32 or Koneva, 7, building 6.

Data for calculating payment must be submitted by September 30 inclusive. No penalties will be charged for three months, the company added.

Briefly about the main thing:

1. If the house has not switched to direct payments with resource officers, you need to contact your management company, homeowners association, housing cooperative for receipts.

2. If residents want to switch to direct payments with MUP Vodokanal, they need to hold a meeting of owners, and then transfer the minutes of the meeting to the sales department on the street. Profsoyuznaya, 31a.

3. For any questions, you can contact the offices of the RCC, which makes the calculations, or the Vodokanal itself.

If you have questions that you can't find the answer to, ask us and we will try to answer them.

Photo: MUP Vodokanal

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"We're fine". The Kirov City Hall surveyed residents of houses where they complained about the smell of water

What may be the consequences of non-payment for major repairs - court

The vast majority of collections of unpaid payments for major repairs through the court took place in a simplified manner. This means that the court for payment of capital repairs issues not a decision, but a court order that must be executed.

From the point of view of a specialist who objectively examines the current legislation, the situation is not so clear-cut. The first disagreement between the laws is that the process of paying for capital repairs itself contradicts the Constitution of the Russian Federation.

How to recalculate water bills using meters: application, procedure according to Resolution 354

The most common situation that requires recalculation of accrued amounts for cold water or hot water supply is incorrectly transmitted readings to the resource supply organization, which resulted in an overpayment for water.

If the management company refuses to carry out an inspection, the residents have the right to draw up a joint act, which will subsequently become the basis for imposing a fine on the management company. If the fact of the temperature of the hot water supply is confirmed, it is attached to the application for recalculation, which is submitted to the heat supply organization (if an agreement is concluded with it), or to the management company (if, under an agreement with the consumer, payment is made through it). In this case, the period during which the service was non-conforming is indicated (such a period is determined according to paragraph 112 of Resolution 354).

Determination of heat consumption for hot water supply

3.1 Average heat consumption for hot water supply of industrial buildings, Qavg.v.s., W

Qg.v.s.sr =

where a is the rate of hot water consumption (l/day) per unit of measurement (SNiP 2.04.01.-85),

m is the number of measurement units;

c – heat capacity of water °C = 4187 J/kg × °C;

tg, tx - temperature of hot water, respectively supplied to the hot water supply and cold water systems, °C;

h is the estimated duration of heat supply for hot water supply, C/day, h/day.

3.2. Average heat consumption for hot water supply of residential and public buildings, Qg.w.s., W

where m is the number of people,

a is the rate of water consumption for hot water. at a temperature of 55 °C per person per day (SNiP 2.04.01-85, Appendix 3)

c — the rate of water consumption for hot water supply is assumed to be 25 l/day per person;

tх - temperature of cold water (tap) during the heating period (in the absence of data, taken equal to 5°C)

c - heat capacity of water, C = 4.187 kJ/(kg°C) for baths, laundries and catering establishments

Qg.v= ; kW

where m is the throughput per hour, for public catering establishments m = 2.2 N P;

N – number of seats;

P - number of landings per hour (usually 2-3 landings).

3.3. Maximum heat consumption for hot water supply, ,W

3.4. Average heat flow for hot water supply in summer (non-heating period), W

where tx.l. - cold water temperature in summer (taken 15°C)

b is a coefficient that takes into account the change in the average water consumption per hot water supply. in the non-heating period in relation to the heating period (for enterprises -1.0; for the housing and communal services sector - 0.8). Enter the calculation results in table 2

Table 2. – Summary sheet of thermal loads

Continuation of Table 2

3.5. Average heat consumption during the heating period at typical outside temperatures.

In addition to the calculated (maximum heat consumption) for constructing heat consumption graphs, it is necessary to determine the average consumption at characteristic external temperatures (tno, tnb - 50C; - 100C; - 150C; - 200C; 00C; +50C; +80C).

a) For heating

, kW

where tin is the design temperature of the internal air of heated buildings in 0C, taking +180C for residential and public buildings (taken from Table 1);

— current characteristic outside temperature 0C;

tno – design temperature of outside air (see Table I, p.6)

b) For ventilation

, kW

tнв – design temperature of outside air for designing ventilation (see Table I, p.6)

c) For hot water supply during the heating season

, kW

where tx.l. – temperature of cold tap water in summer (take +150C)

β is a coefficient that takes into account the supply of average hourly consumption for hot water supply in the summer (in the absence of data, β is taken as 0.8).

The results of calculations of heat consumption depending on the outside air temperature are summarized in Table 3.

Table 3.- Estimated heat consumption

3.6. Annual heat consumption of residential and public buildings

a) For heating

;

b) For ventilation

;

c) For hot water supply

where no, nr are, respectively, the duration of the heating period and the duration of operation of the hot water supply system in sec/year, (hour/year).

Typically nr = 30.2·105 s-year (8400 h/year);

tr – hot water temperature.

To ensure high-quality hot water supply and safety requirements, the water temperature for domestic hot water supply is limited to the range 60≤ tr ≤ 750C. In calculations, tr = 65 0C is usually taken.

d) Total annual heat consumption for heating, ventilation and hot water supply