What temperature of hot water should be in the apartment

Normal temperature of hot water in the apartment

The content of the article

In accordance with currently applicable regulations, apartments of citizens connected to a centralized hot water supply system must be supplied with hot water at a temperature of at least 60°C.

These standards establish maximum permissible deviations from this minimum. So, in the period from 0-00 to 5-00 the deviation can be 5°C, and in the remaining time, the maximum deviation can be 3°C.

Thus, taking into account the maximum permissible deviations, the temperature of hot water during the day cannot be lower than 57°C, and at night - 55°C.

Normal values

1. What should be the pressure in the water supply?

SP 30.13330.2012, which regulates the installation and design of internal water supply networks of buildings, sets its maximum value to 4.5 atmospheres. If a low-rise building is being erected in a multi-storey building, or is located in a lowland, an increase in pressure up to 6 kgf/cm2 is permissible.

A set of rules regulates water pressure standards

Please note: measurements are taken not at the water inlet into the building, but directly at the lowest point of water collection (for example, in any apartment on the ground floor).

The minimum acceptable value is taken from the passport data of the plumbing equipment and household appliances installed in the building. In the absence of relevant data, it is assumed to be 2 atmospheres.

Help: as a rule, household appliances with water pressure sensors remain operational up to its value of 3 meters, or 0.3 atmospheres. Mixers and fittings for drainage tanks are also operational in such conditions.

At a pressure of less than three meters, this device refuses to turn on

1. What are the risks of exceeding regulatory standards?

• Inability to operate some household appliances. Sensors turn off the washing machine or dishwasher not only when there is a lack of pressure, but also when there is an excess of pressure;
• Disruption of flexible connections to tanks and mixers;

Torn flexible liner

• Damage to electromagnetic valves of household appliances, plastic chambers for heating water in instantaneous water heaters, etc.;

The filling valve of the washing machine often fails due to pressure surges

• On hot water - accelerated degradation of plastic and metal-plastic pipes. Their service life decreases noticeably as operating pressure and temperature increase.

Dependence of service life of PPR pipes on operational parameters

1. What to do if the water pressure is noticeably higher or lower than normal (in particular, if there is periodically no water on the upper floors)?

Invite representatives of the housing organization to draw up a report on the lack of water or other deviation from the standard parameters of the water supply system. The commission must carry out control pressure measurements and localize the cause of the problem.

Based on its conclusions, a time frame for repair or modernization of the water supply system will be assigned.

Act of measuring water pressure

Hot water temperature standards according to SanPin

SanPiN 2.1.4.2496-09, which were approved by the Decree of the Chief State Sanitary Doctor of the Russian Federation dated 04/07/2009 No. 20, set the minimum temperature of hot water supplied to apartments at 60°C. The same document also defines its maximum possible temperature, which is 75°C.

In addition, the above document also defines the maximum permissible deviations from these indicators. They are 5°C at night and 3°C during the day. It should be emphasized that these standards are designed to exclude the possibility of the proliferation of harmful microorganisms in hot water supply systems.

Experts, when calculating what temperature hot water should be, took this point into account. At the same time, hot water flowing from the tap should not cause thermal burns to the skin.

The powers to monitor the extent to which management and resource supply companies comply with these standards are assigned to the state housing inspection.

Separately, we emphasize that resource supply, and especially management companies, do not have the right to establish their own standards that differ from those contained in SanPiN 2.1.4.2496-09.

Hot water does not meet standards

After temperature measurements have been taken and the temperature standard for hot water supplied to the living space is not met, you should complain to the relevant organization. In addition to deviations in temperature readings, there may be the following anomalies:

• it happens that after turning on the tap, the water flows out lukewarm, and sometimes cold, which is unacceptable;
• It also happens that the water from the tap comes out of a non-standard color and does not smell very pleasant;
• no hot water at all.

Unfortunately, the quality of services provided by companies is sometimes inadequate, for which the culprits must answer. When real estate owners are affected by such problems, they need to call the employees of the management organization or to find out and eliminate the causes of violations.

It should be borne in mind that all apartment owners have the right to demand not only the elimination of the preconditions, and in the shortest possible time, but also to pay for hot water, and when there is no water in the water supply, then not even pay for this service.

But it is often difficult for company employees to independently prove violations occurring among residents; they are in no hurry to assign responsibility to themselves. In such situations, it is necessary to contact other licensed organizations that conduct an independent examination.

Permissible deviation of water temperature at the point of water intake

The maximum possible deviations from the established minimum and maximum hot water temperatures are established in the Decree of the Government of the Russian Federation of May 6, 2011 No. 354 “On the provision of utility services to owners and users of premises in apartment buildings and residential buildings”:

• during the period from 0-00 to 5-00, the maximum possible deviation is set within 5°C;
• during the period from 5-00 to 0-00, the maximum deviation is set within 3°C.

If the temperature of hot water goes beyond the above deviations, then for every 3°C, you have the right to demand a reduction in the cost of hot water by 0.1% for each hour of time during which the deviation lasts.

If the temperature of the water flowing from the hot tap is less than 40°C, then you have the right to pay for it at cold water supply rates. However, for this you should draw up and properly execute an act in which this deviation will be recorded.

Minimum indicator. As mentioned above, hot water should not be colder than 60°C. However, taking into account the maximum possible deviations, its temperature can be 57°C during the day and 55°C at night.

Possible deviations and their causes

Sanitary rules and regulations 2.1.4.2496-09 allow a deviation of hot water temperature at night from 00:00 to 05:00 by 5 °C, and during the day from 05:00 to 24:00 by 3 °C.

There are several reasons for the temperature of hot water to deviate from the norm. The main factors are:

1. Insufficient heating.
2. Lack of necessary circulation.
3. Unauthorized entry into the system.
4. Clogged filters, breakdown of the circulation pump or temperature controller.
5. Damage on the highway.
6. Pipe leaks due to metal corrosion.
7. Blockages, air locks in risers.

For what reasons do they have the right to reduce the water temperature?

The hot water temperature does not depend on seasonality. But, there is a high probability that when the heating supply to the house is turned off, it will also drop.

It was also noticed that the water was not hot enough in the morning. This is due to the fact that at night there is practically no analysis, and it cools down to room temperature. Therefore, it is necessary to ensure circulation to the nearest riser.

Good to know! If the pressure of cold water is greater than hot water, then it is mixed through the mixer. This is another reason for insufficient temperature.

All these shortcomings must be addressed by public utilities immediately.

When can the water be completely turned off?

These deviations are not as significant for the population as the failure to provide this service as a whole. Utilities can completely turn off hot water for the following reasons:

• emergency problems (up to 4 hours per day and 8 during the month);
• annual repair (up to 14 days);
• accident on the highway (up to 24 hours).

Let's celebrate! Annual preventative maintenance is usually scheduled in the summer. It must be coordinated with the district administration, a shutdown schedule is drawn up, of which residents are notified in writing 10 days in advance.

Hot water temperature value

You should monitor the temperature of the water flowing from the hot tap not only for economic reasons, but also for reasons of epidemiological safety.

This point is especially relevant for young children, elderly disabled people and other groups of citizens. In order not to jeopardize the life and health of citizens, the water temperature should not deviate from the established standards more than the maximum possible deviations, either downward or upward.

Having water temperature within established standards is not just a matter of comfort, but also of sanitary and epidemiological safety of citizens.

Sometimes, although this happens quite rarely, the water temperature can significantly exceed the established standards. This deviation creates a risk of thermal damage to the skin. To prevent this from happening, you should know what consequences exposure to hot water of a certain temperature can have on the skin:

• +50°C – when the skin is exposed to water at this temperature for more than 1.5 minutes, a minor thermal burn of the skin may occur;
• +55°C – when exposed to water at this temperature, a skin burn may occur within 15 seconds;
• +60°C – thermal damage to the skin will occur when exposed for 5 seconds;
• +65°C – severe thermal damage to the skin will occur with exposure lasting 2 seconds;
• +70°C – when the skin is exposed to water at this temperature, severe thermal damage occurs instantly.

Cases when water flows from a hot tap, the temperature of which is significantly lower than the standard temperature, are very common. This not only leads to an increase in its consumption and, as a consequence, financial costs for paying for poorly rendered services, but also makes it possible for the development of many negative situations.

For example, in a hot water supply system, in the event of a significant decrease in water temperature, the most favorable conditions are created for the life and development of various harmful microorganisms that can cause a number of diseases in humans.

Most often, in such conditions, the Legionella bacterium begins to develop. Warm fresh water is the most favorable environment for its life and reproduction. This pathogenic bacterium is a gram-negative rod, the size of which does not exceed 3 microns.

Underheating of the water entering the hot water supply system leads to the creation of the most favorable environment for Legionella in pipes and boilers.

As a result, they begin to develop rapidly and form huge colonies. This, in turn, poses a significant threat to human health.

The optimal habitat for these pathogenic bacteria is warm, fresh water. It is for this reason that they quite often infect low-temperature heating systems, where they create entire colonies.

Legionella can cause many diseases, the most severe of which is pneumonia with various complications.

This bacterium can enter your body during a bath or shower, while performing various hygiene procedures, as well as from dishes that were washed with contaminated water as a result of underheating.

When the water is heated to the temperatures established by current standards, then bacteria have no chance to survive and multiply, which means the likelihood of your infection is reduced to almost zero. For water to undergo complete thermal disinfection, it must be heated to at least 80°C.

Let's look at how water temperature affects the development and activity of Legionella:

• At a water temperature of less than 20°C, the bacterium loses its activity, it stops reproducing, enters suspended animation, but does not die;
• Water, the temperature of which ranges from 25 to 45°C, is the most favorable environment for the habitat, life and reproduction of this bacterium;
• If the water temperature remains at 55°C for 6 hours, these bacteria will die;
• If the water temperature is 60°C, then legionella colonies will be destroyed within 35 minutes;
• When the water temperature rises to 65°C, the bacteria die within 2 minutes;
• At a water temperature of 70 to 80°C, complete thermal disinfection of water occurs.

Water temperature measurement process

First you need to prepare the thermometer itself. It is advisable to find a household option, since a medical thermometer will show incorrect results at a water temperature of more than 45 degrees.

The household variety works correctly up to 50 degrees.

It is not recommended to use a mercury thermometer if you are measuring the water temperature in an aquarium. Using the thermometer this way can lead to the death of aquarium inhabitants if mercury gets into the liquid.

The algorithm for determining water temperature is as follows:

• Immerse the thermometer in the liquid for a few minutes.
• If you are using an electronic thermometer, avoid dropping it into water and try not to insert such a thermometer into liquid beyond the permissible limit.
• The specific measurement time is determined by the parameters of the thermometer used (from one to five minutes, depending on the type of thermometer).

Calculation coefficient for hot water in case of non-compliance with the standard

Having information about what temperature, according to current standards, hot water should be, you need to find out the coefficient that should apply to calculate the payment for it if the temperature of hot water deviates from the established standards.

If you find that the temperature of the water supplied to you as hot does not meet the approved standards, you have every right to demand a recalculation.

We emphasize that if the water flowing from a hot tap has a temperature below 40°C, then you must pay for it at the rates approved for cold water supply.

And if we talk about the coefficient used for calculation, it is 0.1% of the cost for every 3°C by which the water temperature was below the established standards. However, we should not forget about the maximum permissible deviations.

Standards for hot water

At the legislative level, standards have been developed for all types of public services. For example, paragraph 2.4. SanPiN 2.1.4.2496−09 states that according to the standard, the temperature of hot water must be in the range of 60-75°C. These figures are not at all random; it is precisely these indicators in water supply areas that provide protection against the spread of certain infectious diseases. Warm fresh water provides a comfortable environment for harmful bacteria, including Legionella. In 2007, in one of the cities of Russia, legionella pneumonia, which entered the hot water supply system, claimed the lives of 5 people, and another 160 residents ended up in hospital beds.

Table of the influence of temperature on the state of bacteria:

The obvious conclusion is: for complete safety, the water should be as hot as possible. However, there is another danger in following this rule. If the temperature at the place of consumption is more than 50°C, then there is a high risk of burns. Therefore, the use of such hot water is only possible with a parallel supply of cold water. You can learn more about hot water standards from this article.

The rules for the provision of public services (Clause 5 of Appendix 1) allow some deviations from the norms:

• In the period from 0 to 5 hours, a decrease of 5°C;
• The rest of the day from 5 to 24 hours at 3°C.

The same document also determines the reduction of service fees:

• Every 3°C above the specified deviations is reduced by 0.1% every hour;
• For temperatures up to 40°C, payment is made at the rate for cold water.

Using references to these standards is necessary to recalculate the amount in receipts for low-quality services. Unfortunately, utility workers will not come to measure the temperature of the tap water themselves. To recalculate, you need to try. If you have cold or rusty water coming from a hot tap, you need to act a little differently. Better yet, install meters with a temperature sensor.

Measuring the temperature of hot water in the apartment

Unfortunately, if you decide to measure the temperature of the hot water that enters your apartment on your own, it will not have legal force.

However, this does not mean that it is not worth implementing. By measuring the temperature of the hot water yourself, you will be able to understand whether you should involve independent experts in this process, or whether everything is within the normal range.

In addition, based on the results of such measurements, you will have grounds to file a complaint with the management or resource supply company.

To measure the hot water temperature, do the following:

• open the tap from which hot water flows and wait a few minutes until it drains;
• after that, find a container with a volume of at least a liter, place it in the sink and turn the tap so that hot water flows into it. Water should completely fill the container and begin to flow out of it;
• Place a thermometer designed for measuring temperature in liquids into the container into which hot water flows;
• When the thermometer readings are recorded, remove it from the water.

Based on the results obtained as a result of these actions, you will be able to understand what the temperature of the water coming to you from the hot tap is and how much it deviates from the standards and decide what actions to take next.

It is worth remembering that temperature measurements must be taken as close as possible to the place where the water comes out of the tap, since when it comes into contact with the environment, the water cools quite quickly, and this can have a significant impact on the results of your measurements.

Having realized from the results of the measurements taken that you are being supplied with very sub-cooled water, you should submit a corresponding complaint, properly formatting it, to the management or resource supply company.

Eliminating the reasons why you receive hot water whose temperature is different from the established norm is their responsibility.

Baby thermometer

The optimal water temperature for bathing a newborn is 37 degrees. It happens that when a child is immersed in water, he begins to cry, and the point is not that he does not want to swim. Most likely, the temperature of the water in the bath is uncomfortable for him. It is quite difficult to determine whether the water is hot or cool with your hand or elbow, so if you have a baby in the house, a children's immersion thermometer for measuring temperature is extremely necessary.

There are classic measuring instruments - mercury, alcohol, oil. These are budget options. The disadvantage of such thermometers is that you need to wait some time to correctly determine the temperature.

Main criteria for selection:

1. Reliability. It is best if the case is unbreakable and waterproof.
2. Occupancy. Priority is alcohol or oil.
3. External attractiveness. Often, children's water thermometers are made in the form of animal figures - dogs, fish, hippos. In this case, you can measure the temperature, and the new toy will delight the baby.

Where to go if hot water is not up to standard

If the hot water temperature does not meet the standards and you want to achieve a recalculation, then you should act in accordance with the Decree of the Government of the Russian Federation dated May 6, 2011 No. 354 “On the provision of utility services to owners and users of premises in apartment buildings and residential buildings.” It is in this document that the procedure for your actions is prescribed.

Let's take a quick look at how you should proceed:

• If you find that the hot water temperature deviates significantly from the norm, you should immediately notify the manager of the management or resource supply company. In this case, notification is possible both in written and oral form;
• The dispatcher whom you notified about this fact is obliged to record your request;
• In the appeal that you submit to the dispatcher, clearly state the essence of the problem that has arisen, indicate your last name, first name, patronymic and contact information, including address and telephone number;
• The dispatcher who accepted your request must introduce himself and state his position. After he registers your appeal, you should check with him under what number it was registered;
• If the dispatcher is aware of the causes of the problem you are experiencing, he should inform you about them, as well as the measures that are being taken to eliminate them;
• If nothing is known about the reasons that caused your problems, then an appropriate check will be carried out upon your request. If necessary, the time of its holding will be agreed with you;
• Based on the results of the inspection, an appropriate act must be drawn up. It will record whether violations were identified during the inspection, the reasons that led to them, the methodology by which the measurements were taken, as well as other information;
• The above act is drawn up in two copies, one of which is given to you as the applicant, and the second remains with the organization that carried out the inspection;
• If you are not satisfied with the results of the inspection, you have the right to insist on repeating it with the involvement of independent specialists.

If an inspection is carried out with the participation of an independent specialist, the time at which it will be carried out must be agreed upon with all interested parties.

This inspection will be carried out at the expense of the management or resource supply company, however, if its results confirm the results of the previous inspection, you will have to reimburse all costs for its implementation.

Certificate of Inspection of Pipes in the Apartment

There is no unified, single template for drawing up this document, so you can write it in free form.
You can fill out the act by hand or print it on a computer. The main thing is that it contains information about the object being inspected, information about the members of the inspection commission, an accurate description of their conclusions, as well as comments and shortcomings identified during the procedure.

If an inspection of the premises is carried out to establish the fact of damage, then this must also be noted, indicating the cause, the alleged culprit, as well as the identified cause-and-effect relationships.

The act is drawn up in several copies - one for each of the interested parties. Each copy of the act must be certified by the original signatures of the members of the commission conducting the inspection, and also certified by the seals of the relevant organizations. A correctly drawn up act acquires legal force and can serve as evidence in court.

Certificate of inspection of the riser in the apartment form

According to clause 108 of the Government of the Russian Federation No. 354 of 05/06/2011, an inspection of the bay after contacting the dispatch service (dispatch service) must be carried out no later than 2 hours from the moment of the application.

The mechanic finds out the cause of the flood, localizes the location of the leak, shuts off the necessary water supply or heating riser, if necessary, and then makes an entry in the dispatch service log about the cause of the flood and which apartments were “damaged” by the flood.

1. the guilty party - if he agrees and is present during the inspection of the premises;
2. the injured party is the owner or tenant of the apartment;
3. neighbors who can both testify to the dishonest behavior of the guilty party and actually take part in the inspection and confirm the damage described;
4. a representative of the Management Company (or Housing Office, Homeowners Association) that services your home.

Sample apartment inspection report

The general form of the act is not established by law, and therefore we can conclude that its content is determined solely by your imagination. However, even in this case, it is necessary to follow the simplest rules: maintain a business style of writing, do not use profanity or colloquial expressions.

If a report is drawn up, for example, in connection with the flooding of an apartment, then it is necessary to describe only the damage caused by exposure to water (loose wallpaper, tiles, broken appliances, damaged floors, etc.).

If the act is drawn up as an annex to the rental agreement, then its purpose is to record the current condition of the apartment in order to avoid disagreements in the future between the tenants and the landlord.

In this case, it is necessary to record deficiencies in repairs, furniture, household appliances, defects in window and door openings, etc.

Inspection of the hot water supply system pipeline

«5.

The common property includes in-house engineering systems of cold and hot water supply and gas supply, consisting of risers, branches from the risers to the first shut-off device located on the branches from the risers, the said shut-off devices, collective (common house) cold and hot water metering devices, first shut-off devices - control valves on the outlets of intra-apartment wiring from risers, as well as mechanical, electrical, sanitary and other equipment located on these networks.

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1. A defect occurred in the manufacture of a pipe or shut-off and control valve installed on a given section of the pipeline.

This section of the pipeline was operated for a long period of time (more than 10 years) without any emergency situations, which may indicate the absence of defects in the manufacture of the pipe or valve.

As a result of an external inspection of the emergency section of the connection of the hot water pipeline and the shut-off and control valve (valve), no defects or damage attributed to manufacturing defects in the manufacture of products were recorded.

Thus, the first probable reason for the rupture of a pipe in a common house hot water supply system, namely a defect in the manufacture of the pipe or shut-off valve (valve), cannot be considered as a possible cause of the accident.

How to force the management company to draw up a report on the technical condition of a common building riser

5.

The common property includes in-house engineering systems for cold and hot water supply, consisting of risers, branches from the risers to the first shut-off device located on the branches from the risers, the said shut-off devices, collective (common house) cold and hot water metering devices, first shut-off devices control valves at the outlets of intra-apartment wiring from risers , as well as mechanical, electrical, sanitary and other equipment located on these networks.

“On approval of the Rules for the maintenance of common property in an apartment building and the rules for changing the amount of payment for the maintenance of residential premises in the case of the provision of services and performance of work on the management, maintenance and repair of common property in an apartment building of inadequate quality and (or) with interruptions exceeding the established duration" :

What acts does the management company use, why are they needed and how to draw up the documents correctly

• name of the management company or homeowners association, details and legal address;
• name and details of the contractor;
• address of the house and number of the entrance where the work was carried out;
• Full name of the contractor’s representative and his passport details;
• list of completed works;
• deadlines;
• unit of measurement of the cost of work;
• the volume of work performed of each type and the total cost;
• information about the presence of claims from the customer of the work (CC);
• date of compilation and signature of representatives of the management company and the contractor company.

In housing legislation, an act is understood as a document that records the state of the common or private property of residents at a specific point in time, and also confirms the absence of claims when the owner of the property changes or the work is accepted.

Who carries out repairs to the common cold water riser and how to obtain an inspection certificate

The likelihood of this cause occurring can be clarified based on the results of studying the logs of applications from the population and the technical documentation of the public service system for the purpose of carrying out repair and maintenance work in the water supply system of the house during a given period of time.

During the examination, the company’s employees determine the degree of unsuitability of the riser and the need for repairs. During the inspection, a corresponding report must be drawn up, including a specialist’s opinion on the need for repair work, the composition and sequence of such work. Information regarding the moment at whose expense the process will be carried out is also indicated.

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Replacing a sewer riser in an apartment

Thus, all equipment maintenance and repair work in the apartment building, which the residents own on a shared basis, has already been paid for.

An application to the housing office or management company obliges them to repair the sewer risers in the apartment without charging additional fees. At the same time, all attempts to force residents to pay for repairs will be illegal.

An exception is when a sewer or any other pipe breaks due to the fault of the residents due to their willful actions.

The problem of leaking sewer risers is acute, since both the residents of the apartment in which this happened and the neighbors below suffer because of the incident. The riser is rotten throughout the house, but it has broken or is leaking in one apartment, who is to blame in this case?

RAA Law

The calendar date must be set based on the fact that it will be necessary to notify potential culprits and other interested parties and call them to participate in the actual examination. You can call by letter, but to speed up the process, it is recommended to send a telegram with acknowledgment of delivery.

Certificate of inspection of the accident site. The accident site is examined by a whole commission, which draws up an inspection report and then gives its conclusion.

Some may then need these documents during further proceedings in court to recover damages and identify those responsible, or vice versa, as evidence of innocence in the accident. An accident is usually accompanied by consequences, and the consequences of an accident can be terrible.

As a rule, problems arise due to theft of officials, negligence in service and simply theft of budget funds. Often, property damage occurs as a result of communications failures.

Drawing up an act on the bay of the apartment

Judicial practice shows that, as a rule, unfounded prices and explanations of the causes of accidents provided in reports by management companies are usually rejected by the court if an independent examination was carried out according to all the rules and shows a different result.

1. The header of the act indicates the address of the flooded apartment, the date of inspection, names, passport details and status of the commission members.
2. Next comes the name: an act on the consequences of flooding a residential apartment.
3. The text describes in detail what happened, for what reason and whose fault it was. If the water came from the apartment above, then according to the rules, the address of that apartment is also recorded.
4. Indicate, if any, violations by neighbors or the service organization of the rules for the operation of communal property, which resulted in a flood. Also, malfunction of pipes and plumbing equipment can be a reason, which is reported in the report, along with the date of commissioning of this equipment and a description of its condition.
5. The condition of the premises after the incident is described in detail: damage and defects on the ceiling, walls, floor, damage caused to objects and furnishings. According to the rules, it is necessary to clarify that all damage was a consequence of the flood.
6. Form of ownership of the premises.
7. Signatures of the participants.
8. If the cause of the flood could not be determined, then a note indicating the convening of an expert commission is indicated.

Source: https://truejurist.ru/pensii/akt-osmotra-trub-v-kvartire

Actions after you receive the document in your hands

Having received a report in your hands, which records the fact that the hot water temperature does not comply with current standards, you can safely request a recalculation from the management or resource supply company.

In the event that, upon your contact to the dispatcher, and even more so based on the results of a repeat inspection, no actions are taken to eliminate the causes of the problem, you have every right to file a complaint with the Federal Service for Surveillance in the Sphere of Consumer Rights Protection and well-being of a person, or file a claim with a magistrate.

How to write a complaint about low hot water temperature

This complaint can be typed on a computer or written by hand.

The main thing is that it must contain the following data:

• In the upper left corner, provide information about yourself, including your full name, residential address and contact phone number;
• Below, indicate which organization you are contacting and, if possible, which of its officials;
• Once this above information is included in the header of the document, you should begin writing the main part of the complaint. In it, describe the essence of your problem in as much detail as possible. Tell her where and when you have already contacted her, and what kind of reaction there was to your request. It is advisable in this part to make references to regulations;
• When the main part of the complaint is written, you should list all the documents and materials that you consider necessary to attach to it;
• After this, the complaint is sealed with your handwritten signature and date.

Initially, such a complaint should be filed with the management or resource supply company. If you are refused to consider it or simply left without an answer, contact the Federal Service for Surveillance on Consumer Rights Protection and Human Welfare. You can also submit it to the Prosecutor's Office, or file a claim with the judicial authorities.

Recalculation of payment for water of inadequate quality

How to achieve recalculation if the temperature of the water from the hot tap does not meet the standards?

Having received a report that records the deviation of the hot water temperature from the established standards, contact the management or resource supply company and ask for a recalculation. At the same time, you must clearly define for what specific time period it should be carried out.

It is customary to take the date indicated in the act as the beginning of this period. The end date of the period is the date when, after eliminating the causes that led to your problem, final measurements were taken.

If you are denied a recalculation, file a complaint with the Federal Service for Supervision of Consumer Rights Protection and Human Welfare or file a claim with the judicial authorities.

In accordance with Article 7.23 of the Code of Administrative Offenses of the Russian Federation, persons whose guilt in non-compliance of hot water temperature with established standards is proven may be subject to administrative punishment.

Officials may be fined from 500 to 1,000 rubles, and for legal entities the fine may be from 5,000 to 10,000 rubles.

Everyone who pays for utilities wants them to be provided at the proper level. Therefore, you should not put up with a situation where the quality of utility services provided to you does not meet established standards.

Proposed changes in standards for the provision of hot water supply

Increasingly, resource supply companies are raising the question that the standard hot water temperature needs to be reduced to 60°C.

They also contact the Federal Service for Supervision of Consumer Rights Protection and Human Welfare with a proposal for such a reduction. They justify this proposal by the need to save energy.

To do this, they offer two options on how to achieve such savings:

• According to the first, it is proposed to replace thermal disinfection of water with disinfection using special means. Those promoting this option argue that disinfection using special means will be more effective and will ensure that end consumers are not infected;
• Proponents of the second option suggest reducing the temperature of hot water to 50°C, and for thermal disinfection, warming it up to 70°C once a day. Experts promoting this option try to refer to supposedly existing world experience, arguing that this method will not only allow for thermal disinfection, but also reduce the number of thermal injuries among consumers.

However, these two very dubious options have many opponents.

By way of objection, they argue:

• First of all, in resolving this issue it is necessary to find out the opinion of the consumers themselves. After all, the proposed changes will primarily affect their interests. The proposed measures can have a significant impact on comfort. But the fact that they will save money raises serious and very reasonable doubts. It is unlikely that energy supply companies, having started spending less on heating, will reduce tariffs for end consumers. Thus, they will increase their profits, and the situation of the end user may only worsen;
• In addition, an analysis of cases in the housing and communal services system clearly shows that if the minimum temperature of hot water is lowered, we risk receiving hot water at the inlet, the actual temperature of which will be 40-45°C;
• In addition, since resource supply companies have different financial capabilities in different regions of our homeland, we may be faced with a situation where many of them will not be able to purchase expensive products for chemical disinfection, and thermal disinfection will no longer be carried out. Thus, the end consumer will not be protected from possible infection.

Thus, it is thermal disinfection, in today’s realities of our country, that is the most effective method that guarantees that harmful microorganisms cannot develop in the hot water supply system and lead to infection of the end consumer.

Fortunately for us, the idea of ​​changing the current regulations was not approved by the Government. But apparently, resource supply companies will not give up their attempts to achieve their introduction.

Problem solution

1. How to find a section of a water pipeline that limits its capacity?

By measuring pressure at different points in the water supply system. After a narrow section it will be noticeably lower.

Control measurement of water pressure in the apartment

Captain Obviousness suggests: measurements are taken at the peak of water collection. At zero flow, the pressure will be the same at all points at the same level.

1. How to deal with clogged pipes?

The problem of deposits can be solved in several ways:

• Cleaning the riser or bottling with stiff steel wire. For cleaning, a window is cut out in the steel pipeline, which is welded after the work is completed;

Welded surgical seam for cleaning the pipeline with wire

• Chemical flushing of the water supply system or its individual sections. Rust and lime dissolve in an acidic or alkaline environment;

Chemical washing results

• Replacing a problem area of ​​the water supply system. It can be made either with a steel pipe or with modern materials that meet the requirements of SP 30.13330.2012. Most often, for routine or major repairs of water supply, polypropylene pipes are used, which compare favorably with competing solutions in their low cost and manufacturability of installation using low-temperature welding.

Problem areas of risers were replaced with polypropylene pipes

1. How to increase water pressure when there is insufficient water pressure?

The simplest solution for an apartment is a booster pump. It raises the pressure by 8-20 meters. A typical in-line pump consumes only about 100 watts, and only turns on at the water flow level set by the manufacturer.

Boost pump for water supply

Please note: the pump increases the existing excess water pressure. If it doesn't rise to your floor, a booster pump won't solve the problem.

In a private house, in case of interruptions in the water supply, a backup water supply system with a storage tank is assembled. Water can be supplied from the tank by gravity (when installed in the attic) or using a pumping station.

The last scheme was implemented in the house of the author of the article: as soon as the pressure in the central water supply drops below 15 meters, the pump begins to pump water from the reserve tank.

Scheme with a storage tank and gravity water supply

Water supply diagram with reserve tank and pump

Connecting the pumping station to the storage tank

1. Is it possible to reduce excessively high water pressure?

Of course. The fittings required for this are called pressure reducers. The simplest piston reducer costs about 1000 rubles, is mounted at the water supply inlet, and keeps the outlet pressure equal to 1-4 atmospheres, regardless of the pressure in the main water supply.

Piston gear design

Please note: the already mentioned SP 30.13330.2012 directly prescribes the installation of reducers at the entrances to apartments in cases where the features of local development force the supply of water at a pressure higher than the standard.

Reducer at the water supply inlet

1. How can you protect your water supply system from water hammer?

This function can be performed by a gearbox that is already familiar to us, or by a membrane tank installed at the inlet. During a short-term pressure surge, the air in its air compartment will act as a damper. With collector water distribution, the tank can be mounted on cold water and hot water collectors.

Membrane water hammer damper from Valtec

Housing and communal services in Russia, all hot water temperature standards

In chronological order of their publications. The headings of inactive (cancelled) regulations are crossed out. For an abbreviated list, see the end of the file.

INTERNAL WATER PIPELINE AND SEWERAGE OF BUILDINGS SNiP 2.04.01-85*

see the current Code of Practice SP 30.13330.2012

... 2.2. The temperature of hot water at water intake points should be provided:

• a) not lower than 60 °C - for centralized hot water supply systems connected to open heat supply systems;
• b) not lower than 50 °C - for centralized hot water supply systems connected to “closed heat supply systems;
• c) not higher than 75 °C - for all systems specified in subparagraphs “a” and “b”.

Set of rules SP 30.13330.2012

"INTERNAL WATER PIPELINE AND SEWERAGE OF BUILDINGS"

Updated version of SNiP 2.04.01-85*

• “...5.1.2. The temperature of hot water at water collection points must comply with the requirements of SanPiN 2.1.4.1074 and SanPiN 2.1.4.2496-09 and, regardless of the heat supply system used, must be no lower than 60 °C and no higher than 75 °C.”

SanPiN 4723-88 “SANITARY RULES FOR THE CONSTRUCTION AND OPERATION OF CENTRALIZED HOT WATER SUPPLY SYSTEMS”

see current SanPiN 2.1.4.2496-09

(approved by the Chief State Sanitary Doctor of the USSR in November 1988)

• “...1.7. The temperature of hot water in water supply points, regardless of the heat supply system used, must be no lower than 60°C and no higher than 75°C.

Note. For a hot water supply system made of galvanized pipes with a closed heating system, it is allowed to have a water temperature of no lower than 50°C and no higher than 60°C. Under these conditions, after carrying out repair work or eliminating emergency situations in the systems, it is necessary to maintain the temperature at 75°C for 48 hours.”

GOST R 51617-2000.

HOUSING AND COMMUNAL SERVICES. GENERAL TECHNICAL CONDITIONS

• “... 4.16.3 The temperature of hot water at consumers’ water collection points should be from 50 to 75 °C [20. SanPiN No. 4723-88 Sanitary rules for the design and operation of centralized hot water supply systems ]

HYGIENIC REQUIREMENTS FOR ENSURING THE SAFETY OF HOT WATER SUPPLY SYSTEMS

"1. Application area

• 1.1. Sanitary and epidemiological rules and regulations establish hygienic requirements for water quality and the organization of centralized hot water supply systems (hereinafter referred to as DHW), as well as rules for monitoring the quality of water supplied to DHW, regardless of departmental affiliation and forms of ownership.
• 1.2. These sanitary rules are mandatory for all legal entities and individual entrepreneurs whose activities are related to the organization and (or) provision of centralized hot water supply systems...

2. General provisions

• …2.3. Sanitary and epidemiological requirements for centralized hot water supply systems are aimed at:
• - prevention of contamination of hot water with highly contagious infectious pathogens of viral and bacterial origin that can reproduce at temperatures below 60 degrees, including Legionella Pneumophila;...
• 2.4. The temperature of hot water in water collection areas, regardless of the heat supply system used, must be no lower than 60 C and no higher than 75 C.

3. Requirements for the design, construction, operation of centralized hot water supply systems

3.1.10. When operating the DHW, the water temperature at the water intake points should not be lower than + 60 ° C, the static pressure is not less than 0.05 mPa, with pipelines and water heaters filled with tap water….

“RULES AND STANDARDS FOR TECHNICAL OPERATION OF HOUSING STOCK”

(approved by the Post of the State Construction Committee of the Russian Federation dated September 27, 2003 No. 170)

“... 5.3. Hot water supply

• 5.3.1. ... The temperature of water supplied to water points (taps, mixers) must be at least 60 degrees. C in open hot water supply systems and at least 50 degrees. C - in closed. The water temperature in the hot water supply system must be maintained using an automatic regulator, the installation of which in the hot water supply system is mandatory. The water temperature at the outlet of the water heater of the hot water supply system must be selected from the condition of ensuring the normalized temperature at the water supply points, but not more than 75 degrees. WITH."

RULES FOR PROVIDING PUBLIC SERVICES TO CITIZENS

(Approved by Decree of the Government of the Russian Federation of May 23, 2006 No. 307)

see current Post. No. 354

…P. 5 Ensuring the temperature of hot water at the point of analysis:

• not less than 60°C – for open centralized heating systems;
• not less than 50°C – for closed district heating systems;
• no more than 75°C - for any heat supply systems"

RULES FOR THE PROVISION OF PUBLIC SERVICES

TO OWNERS AND USERS OF PREMISES IN MULTIPLE-Apartment BUILDINGS AND RESIDENTIAL BUILDINGS

(Approved by Decree of the Government of the Russian Federation of May 6, 2011 N 354)

REQUIREMENTS

to the quality of public services

5. ...Ensuring compliance of the hot water temperature at the point of water collection with the requirements of the legislation of the Russian Federation on technical regulation (SanPiN 2.1.4.2496-09)

PS There is an interesting document: “DECISION OF THE SUPREME COURT OF THE RF OF MAY 31, 2013 N AKPI13-394”, which, among other things, establishes:

“SanPiN 2.1.4.2496-09, as follows from the content of its paragraphs 1.1 and 1.2, establishes hygienic requirements for water quality and the organization of centralized hot water supply systems (hereinafter referred to as DHW), as well as rules for monitoring the quality of water supplied to DHW, regardless of departmental affiliation and forms of ownership, and is mandatory for execution by all legal entities and individual entrepreneurs whose activities are related to the organization and (or) provision of centralized hot water supply systems.

According to the specified SanPiN, the temperature of hot water in places of water supply, regardless of the heat supply system used, must be no lower than 60 °C and no higher than 75 °C. These sanitary and epidemiological requirements for centralized hot water supply systems are aimed, among other things, at preventing contamination of hot water by highly contagious infectious pathogens of viral and bacterial origin that can multiply at temperatures below 60 degrees, including Legionella Pneumophila, as well as at preventing skin diseases and subcutaneous tissue, due to the quality of hot water (clauses 2.3 and 2.4).

Thus, the sanitary and epidemiological rules define the requirements for the quality of hot water supplied to consumers when providing public hot water supply services according to an indicator that ensures its safety, such as temperature. This indicator is characterized by a minimum (not lower than 60 °C) and a maximum limit (not higher than 75 °C) and does not allow deviations from the specified temperature regime , subject to which the quality of the utility service is ensured.”

The temperature of hot water in water collection areas, regardless of the heat supply system used, must be no lower than 60 C and no higher than 75 C.

BASES:

clause 5.1.2 SP 30.13330.2012 “ Internal water supply and sewerage of buildings ”

Updated version of SNiP 2.04.01-85*;

clause 2.4 SANPiN 2.1.4.2496-09 “Hygienic requirements for ensuring the safety of hot water supply systems”;

5.3.1 “ Rules and standards for the technical operation of the housing stock” (approved by the Post of the State Construction Committee of the Russian Federation dated September 27, 2003 No. 170);

Clause 5 of Appendix 1 “ Rules for the provision of utility services to owners and users of premises in apartment buildings and residential buildings” (approved by the Russian Federation Government Resolution dated May 6, 2011 No. 354).

Compiled by housing and communal services specialist Yuri Kalnin

Who carries out repairs to the common cold water riser and how to obtain an inspection certificate

Application to the housing office for repair of the riser. The heating risers in the house were replaced. But now my radiator is leaking. Application to the Housing Office in two copies, one with a note of acceptance, you keep for yourself. In the application you state the problem - a leak in the heating radiator and ask, in order to avoid flooding of your apartment and the apartments below, to fix this. The battery will be yours after purchase.

Dear readers! Our articles talk about typical ways to resolve legal issues, but each case is unique.

If you want to find out how to solve your particular problem, please use the online consultant form on the right or call the numbers provided on the website. It's fast and free!

• What should and can housing and communal services repair in an apartment for free?
• Water risers
• Question-Answer: Major repairs
• Cold water riser
• Question-Answer: Cold water
• Standards for replacing hot and cold water risers in an apartment building
• Who should change risers in a privatized apartment?
• An error occurred.
• Apartment operating instructions

What should and can housing and communal services repair in an apartment for free?

VIDEO ON THE TOPIC: inspection report of water supply in Kirov Kirov

Application to the housing office for repair of the riser. The heating risers in the house were replaced. But now my radiator is leaking. Application to the Housing Office in two copies, one with a note of acceptance, you keep for yourself.

In the application you state the problem - a leak in the heating radiator and ask, in order to avoid flooding of your apartment and the apartments below, to fix this. The battery will be yours after purchase. The housing office is responsible for all batteries in the house since this is common property and the heating circuit of the entire house.

Ignoring an application for a leaking riser File a counterclaim: the article is fraud. The damage must be assessed by a commission from the housing office, with the obligatory presence of a caretaker technician. In this case, a document is drawn up: An act of damage by you and not by the Management Company. Sewer pipe in the toilet?

Apparently there is a fistula in the area of ​​the interfloor ceilings. Let your neighbors apply too. They will beat you up. If the flow is good, call the emergency crew to turn off the water. Then the neighbors in the riser will also demand repairs. What and how should be done to force a neighbor to allow the housing office to change the risers and his drip.

Refused repairs? A lawsuit is filed in court for access to common property! A difficult process - but it is necessary!

Nov 5, – I ask you to look into the current situation and give an order to replace the above-mentioned object. Otherwise, I will be forced to go to court. To the head of housing and communal services From the owner of the property, full name address. I ask you to replace the cold water risers.

Since it is more difficult to recover damages later!! Continue cooking Flooded neighbor priv apt. File a lawsuit against the housing office or a neighbor? If you don’t agree peacefully, then it’s against your neighbor. A riser is a common property that is maintained and repaired through payments to the housing office.

Should the housing office notify in advance about upcoming repairs?

In this case, there is a replacement riser. If this is a planned renovation, residents are notified with announcements. And if it’s an emergency due to a gust, then there’s no time for warnings - you need to change it quickly, before everything g..

We didn't choke. Is the housing mechanic obliged to provide a receipt for the payment for the services of blocking the risers? Write an application for the provision of the required service 2. Pay to the housing office cash desk according to the price list 3.

Getting a receipt is simple. The housing office has an accounting department. Pay for services not in person to the locksmith, but with a receipt to the cashier. You will come to the prosecutor's office with a statement.

Naturally, paid services should be communicated to residents!!!! Where to go? One of the neighbors is blocking the heating riser, the housing office, the council, the management company. It is better to collect the signatures of all chilled residents in the application. Call a plumber and have him take a look. Write a statement to the Housing Office.

Residents are required to provide access to the batteries at the first request of the operating organization. There, this creature must put a jumper bypassing its battery to allow water.

The housing office refuses to replace the pipes and batteries; the period of 39 years was submitted to the housing office. Flooding also required the housing office to replace sewer pipes and common risers.

To the housing inspection. I came across a law somewhere - I can’t find it now, maybe someone can tell me - the point is that the Russian Federation is obliged to carry out major repairs in all houses in order to transfer the houses. The riser in the apartment leaked, it was replaced not so long ago, but it’s already rotten.

The question is who will do the repairs for the neighbors? This seems to be the concern of the Housing Office, the risers are in their parish. The one who did the repairs, who bought the pipes and who steals the energy? They can’t rot quickly!!!

Collect a commission - make a noise, get an act where it would be black and white. The neighbors are drowning, they don’t open the door! Parasites, even the howl of a wolf.

Where to call? Usually straight to the control room. If the neighbors are not at home, a plumber comes and closes the riser. Then he records everything. Next, you write a statement to the housing office that you were flooded. The commission comes and describes everything, then it amounts to damage, and so on.

Call the emergency services and have them turn off the water. Call the housing office and call for an emergency response. Go and turn off the water in the basement yourself. Call the emergency services, they will come to the basement and turn off the water. In the housing office, turn off the water. Howl like a wolf? I mean: where.

Write an application to the SES to have your drinking water tested.

Write the application in two copies, leave one with the organization, put the secretary’s mark on the second and keep it with you. The more people sign the statement.

They will agree anyway. Do you want to set rules? It’s all bullshit, they give it to you, they promise to fix it and it’s all cuckoo, how do you write an application to the Housing Office to replace the drains? Riser pipes pass through the apartments, from them there are outlets to the apartment, on the outlets there are ventilators...

Before these valves, this is under the jurisdiction of the housing office, and everything after them is yours and is done without any statements - simply for yours. How many clamps were installed on the riser before replacing Misha, not a single one.

Write a statement to your housing office indicating that if your neighbors flood, they will be held responsible.

I had everything replaced 8 years ago. How to make a statement to the head of the housing office??? How was the failure rate of the pipes determined? Is there any special education or other basis for such conclusions? First, read the management agreement for your apartment building.

No forms are needed. You have already paid in full for this repair on a monthly basis. You need to install a heating radiator, who will do it better: a plumber from housing and communal services or a person called in from an advertisement?

Of course, you can take two - one from the housing office will block the riser, the second, a private owner, will hang the battery. But for the money, that's what it will do -. The one whose hands are better sharpened. It could be either way. For the same money - the same. Because the plumber from the housing office, in his free time, works like a person called in according to an advertisement.

Both can mess up. In fact. It is illegal.

The roof is leaking. Therefore, the court is unlikely to consider her claim. In this situation, it is pointless to demand compensation for material damage for a crumbling ceiling, since the floods will continue without the roof being repaired.

Topic in the “Water supply and sewerage” section, created by user Alexey, Login or register. Construction forum VashDom. Who is it that is hiding here and being shy?

Water risers

This instruction contains the necessary information for Owners of residential premises in an apartment building for the purpose of their operation. This instruction manual for the use of apartments has been developed in accordance with the current legislation of the Russian Federation.

This instruction contains the necessary information for Owners of residential premises in an apartment building for the purpose of their operation.

The HOA organization, the management organization hired by the owners of residential premises for operation, as well as the owners, are responsible for the safety of the property and for the proper operation of the building as a whole.

The owners of the building or the HOA organization, the management organization ensure the safety of all design and as-built documentation for the building and its engineering devices throughout the entire period of operation.

The owner of residential premises is obliged to maintain the premises in proper condition, preventing mismanagement of them, to comply with the rights and legitimate interests of neighbors, the rules for the use of residential premises, as well as the rules for maintaining common property by the owners of premises in an apartment building. Maintenance and repair of building structures and engineering systems of buildings, in accordance with paragraph.

Question-Answer: Major repairs

Most residential property owners and tenants are faced with the problem of repairing utility networks in an apartment, but most often they have no idea what type of services management companies should provide for free.

Housing and communal services are actively taking advantage of this situation, illegally charging additional fees for services, the cost of which is already included in the bills received every month by homeowners.

So, let's figure out what repairs in apartments should the housing and communal services management company do for free? A management company is a commercial organization chosen by homeowners or a housing association for trust management, in particular, the maintenance of the property of an apartment building.

A new apartment owner sometimes doesn’t even suspect how many problems he will now have to solve.

When replacing the water riser, the management system leaked, the in-house pipes were dismantled, who should restore them? The risers up to the first locking device in the apartment are the responsibility of the management company. The cold water riser is leaking; to replace the pipe, you need to remove the pipes inside the apartment.

At whose expense should they be restored? Everything up to the first valve on the riser in front of the water meter belongs to common property. Replacing water supply pipes is a major overhaul. I believe that they will put a clamp on your pipe at the expense of the management company.

After turning off the water and starting it up, the riser burst and flooded the apartment below us, our communal apartment.

Cold water riser

The cold water riser is leaking; to replace the pipe, you need to remove the pipes inside the apartment. At whose expense should they be restored? Everything up to the first valve on the riser in front of the water meter belongs to common property.

The apartment is private property. Yes, it has.

.

The cold water riser was leaking; in order to replace the pipe, the pipes had to be removed. The next day they came and cut down the old riser and said it was being repaired. Dear Marina, if you have a common building riser with hot water. that the risers require replacement, and demand an inspection and a certificate of inspection of the risers.

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Apartment operating instructions

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Source: https://gremadm.ru/nasledstvennoe-pravo/kto-proizvodit-remont-obshedomovogo-stoyaka-holodnoy-vodi-i-kak-poluchit-akt-osmotra.php

Who changes risers in an apartment building, procedure

In this case, you receive a written response with a refusal. You can then go to court with this document, but the process often drags on for several months.

When replacing pipes, it is important to first discuss the situation with your neighbors, otherwise the tie-in is carried out only from the ceiling to the floor.

Sections of the old riser will remain in the ceiling, which in the future can lead to leaks in these places. It is also impossible to do without the participation of representatives of the management company; they shut off the riser and drain the water.

After which the pipelines are replaced in the following sequence:

• install new pipelines and wiring;
• Connect the water and check all connections for leaks.
• make markings for inserting branches;
• using a grinder, dismantling is carried out, pulling out old pipes from the floor slabs;

Sample application

The application must describe the current situation in as much detail as possible: the cause of the accident, location of the leak, material of the riser. Next, describe the specific work that you want to receive as a result of the repair.

Be sure to indicate that you pay utilities in good faith and the management company, as the one you hired to maintain the common property of the house, must also provide high-quality and timely services in a timely manner.

Write the application in two copies - on one, put a mark of receipt with the signature of the secretary of the Criminal Code and the seal and keep it with you, the other will remain in the Criminal Code.

It would not be amiss to indicate in the application your desire to completely replace the riser due to its emergency condition, instead of simple repairs.

In case of refusal, ask to justify the reason and give an answer within the specified period.

Responsibilities for replacing risers in a privatized apartment

Let's try to figure out who is right. It is worth remembering that in addition to the right of ownership, there is also the so-called owner’s burden, which consists of the need to maintain one’s property in good condition and pay for its maintenance.

And here the question arises: who is the owner of those pipes and their branches that are no longer located inside each private apartment, but connect it with utilities that supply water, heat and light to the building itself? They, as it turns out, relate to common property belonging to all owners.

That is, those pipes in the apartment are personal, and the risers are shared.

The legislation confirms this. In 2006, the government approved the Rules regarding the maintenance of common property.

In addition, you can draw up such an act in the presence of your neighbors.

Note. It is not allowed to change the laying slope on the branch (horizontal) pipeline section. What should we do and how to behave in this situation.

Those. You need to prove that the cause of the flooding is the actions of neighbors, expressed in illegal repair work, namely the displacement of the sewer riser, which excludes your fault for the flooding.

You can also use the provisions of the Consumer Rights Protection Law in court, here is an example from the court.

Who should change the sewer riser in an apartment?

If you want to find out how to solve your specific problem, please contact the online consultant form on the right.

It's fast and free! Or call us at 8(800)-350-30-02 (the call is free for all regions of Russia)!

These documents stipulate that the composition of public property is determined by: the owners of premises in a given building, state authorities and local governments. But, unfortunately, there is not a single word about sewer risers.

Yes. Anyone whose property has been damaged can hope to be reimbursed for a portion of its value. But, as in any proceeding, you will have to prove the guilt of the management company.

The riser is covered with a wall (plasterboard)

.

Access to the riser: responsibilities of the management company and the rights of the owner during inspection, repair, accident So in article 25 of the Housing Code of the Russian Federation, part 2 it is written: Redevelopment of a residential premises is a change in its configuration, requiring changes to the technical passport of the residential premises.

As a result, the management company, residential complex, homeowners association, etc. should be responsible for its maintenance.

She is the one who raises funds for the renovation of common property. Property of the Civil Code of the Russian Federation Article 247. Possession and use of property in shared ownership Most likely, this issue will be resolved by quoting Article 1064 of the Civil Code of the Russian Federation 3.

Damage caused by lawful actions is subject to compensation in cases provided for by law.

When carrying out inspections at home, they require access to the apartment to replace the riser, which will cause damage to the property of the homeowner

By the decision of the general meeting of owners of premises in an apartment building on carrying out major repairs of common property in this apartment building, the following must be determined or approved: 1) a list of major repairs; 2) cost estimate for major repairs; 3) timing of major repairs; 4) sources of financing for capital repairs; 5) a person who, on behalf of all owners of premises in an apartment building, is authorized to participate in the acceptance of completed major repairs, including signing the relevant acts.

(Clause 5 was introduced by Federal Law No. 417-FZ of December 28, 2013) In our case, no notification of the upcoming cap.

there was no repair, and the residents did not give their consent to this, those, if I understand correctly, their rights were violated

At whose expense is the riser repair carried out?

Repairs are carried out in the following stages: Modern water supply systems most often consist of plastic polyethylene pipes, because they are easy to install, have a long service life and rarely become clogged.

Repair of the sewer riser should be done with the passage of the ceiling between floors, because these places are the most vulnerable in this system.

Source: https://credit-helper.ru/kto-proizvodit-remont-obschedomovogo-stojaka-holodnoj-vody-i-kak-poluchit-akt-osmotra-25741/

About standards for air temperatures and hot water in apartments

In accordance with clause 5 of the “Rules for the provision of utility services to owners and users of premises in apartment buildings and residential buildings”, approved by Decree of the Government of the Russian Federation of May 6, 2011 No. 354, the beginning of the heating period should be set at an average daily outdoor temperature below 8 degrees Celsius. Celsius, and the end of the heating period - when the average daily outside air temperature is above 8 degrees Celsius for 5 days in a row. The specified period must begin or end on the day following the last day of such period.

The heating season, in accordance with the Government Decree, begins by decision of local authorities. In Ryazan, the heating season started at the end of September, but many residents complain that it is cold in the apartment. The most pressing questions for Ryazan residents remain questions about standards for air temperature in the apartment and hot water temperature. These indicators will be discussed in this article.

Who carries out repairs to a common cold water riser and how to obtain an inspection certificate - Legalists

Replacing risers in an apartment building is a process familiar to most property owners. When deciding issues related to the installation of new equipment, the property owner should know whose responsibilities include installing the pipes and at whose expense the procedure is carried out.

Responsibilities of the owner and management organization The powers to maintain and repair any equipment located in an apartment building are assigned to both the owner of the living space and the management company to which the building belongs.

Here everything depends on the installation location of the elements and devices necessary for the optimal functioning of the building and the apartments in it, as well as whether the equipment is common or personal property.

To do this, an agreement is concluded with the management company, implying a monthly payment for the services of the management company, on the basis of which residents receive maintenance of equipment in the living area, that is, internal property.

How to fill out an application If flooding occurs in the apartment due to a break, leak or any other defect in the sewer pipe, you should write an application for replacement of the riser to the housing office or management company to replace the riser.

And if it’s an emergency, then go to the emergency service. Based on the information specified in the application and data collected during the inspection by all interested parties, namely members of the management company, residents and representatives of the emergency service, a corresponding act is drawn up.

Attention

ATTENTION! This is a very important document, as it allows you to establish the cause and culprit of the incident, and therefore determine who should deal with repairs and replacement.

Replacing risers in an apartment building - who should do it?

Water hammer in the cold water supply system of an apartment can occur as a result of turning off and turning on the water supply to the house during repair and maintenance work carried out by the maintenance and operating organization in the water supply system of the house, as a result of which air can enter the water supply pipelines. "

Water hammer is a sharp increase in pressure in a pipeline with a moving liquid with a sudden decrease in flow speed (for example, when the pipeline is quickly closed).

Important

May cause pipeline destruction.” Polytechnic Dictionary".

The formation of a hydraulic shock in the water supply system of an apartment is a violation of the requirements of paragraphs.

5.8.3. «

Access and repair of common property - sewer pipes

Regulatory documents Replacement and repair of sewer, water and heating pipes are regulated by:

• rules for maintaining common property in apartment buildings;
• rules and regulations for the technical operation of housing stock;
• methodological manual for the maintenance and repair of housing stock MDK 2-04.2004.

Read about what benefits for utility bills a group 2 disabled person is entitled to here. Personal or community property? According to the rules, the responsibility for maintaining and repairing communications lies with the owners.

Water pipes that are branches from riser pipes are maintained, repaired and replaced by the owners independently and at their own expense.

Riser pipes that are used by several apartments are common property in accordance with the rules for maintaining common property in apartment buildings.

How to replace water supply risers in an apartment: a step-by-step guide

In old houses, failure of the water supply system is a common occurrence.

A water riser is a vertical section of pipeline equipped with a shut-off valve at the base.

It is common property. Therefore, its replacement must be carried out by the management organization (housing department or housing office) without additional payment from the tenant or owner. Common property includes everything that is located on the site from the riser to the first shut-off valve.

The common cold water riser burst, the neighbors were flooded, pipes had been replaced previously, there are all the documents of the organization that did this work

.

The question is: who is to blame, us or the housing department?

Time frame for replacing an emergency riser in an apartment building

1.

Can I hire a third party to replace the common house cold water riser? 2. If not, is there any standard period during which the emergency pipe must be replaced, even at my expense? It is wet, water seeps through it into the basement (I have the 1st floor).

fortune-telling on the finite element thicket Equipment for mining excavation, POS, normative control, KR, AR Next, you need to write (can be by registered mail with the return of the acceptance signature) a statement about the need for a partial inspection of the riser with a request to provide a copy of the inspection report. With this, your responsibilities for maintaining the common property “riser” seem to end. Further, in case of leaks, the fault lies with the operation service.

3) If necessary, from your point of view, you must insist on routine repairs of your part of the riser. 4) It seems to me that you cannot pay for services that you have already paid for.

Indoor air temperature after the start of the heating season

In accordance with the State Standard of the Russian Federation GOST R 51617-2000 “Housing and communal services. General technical conditions”, adopted by the Decree of the State Standard of the Russian Federation dated June 19, 2000 No. 158-st (Table 3), the minimum temperature is set: corner room - 20 ° C; living room – 18°C; kitchen – 18°C; bathroom – 25°C; toilet – 18°С, combined bathroom – 25°С; bathroom with individual heating – 18°C; common washroom – 18°C; shared shower – 25°C; public restroom – 16°C; lobby, common corridor, hallway in an apartment building, staircase – 16°C; lobby, common corridor, staircase in the dormitory - 18°C; elevator room – 5°C.

To find out the air temperature in the room after the start of the heating season, you need to measure it in a certain way: place a thermometer on the inner wall of each room at a distance of 1 meter from the outer wall and 1.5 meters from the floor and measure it for 10 minutes.

In accordance with Appendix No. 1 to the “Rules for the provision of utility services to owners and users of premises in apartment buildings and residential buildings”, approved by Decree of the Government of the Russian Federation of May 6, 2011 No. 354 (hereinafter referred to as the Rules), heating must be uninterrupted and around the clock during the entire heating season. The permissible duration of a heating break is no more than 24 hours (in total) for one month; no more than 16 hours at a time - at an air temperature in residential premises from 12 to 22 degrees. No more than 8 hours at a time at a room temperature of 10 to 12 degrees, no more than 4 hours at a room temperature of 8 to 10 degrees. For every hour exceeding the specified standards, the monthly heating fee is reduced by 0.15%.

Certificate of absence of heating in the apartment sample - Certificate of absence of heating in the apartment sample

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In the previous article, we told you how to file a claim with the management organization about the inadequate quality of the utility service.
In this article, we will introduce you to how to record a violation and how to draw up a report on poor-quality utility services, as well as where to send it. The procedure for establishing the fact of provision of utility services of inadequate quality and (or) with interruptions exceeding the established duration is regulated by Section 10 of the Rules for the provision of utility services to owners and users of premises in apartment buildings and residential buildings, approved by Decree of the Government of the Russian Federation dated May 6, 2011 No. 354 (hereinafter referred to as Rules No. 354).

Thus, according to clause 105 of Rules No. 354, if a violation of the quality of a utility service is detected, the consumer notifies the emergency dispatch service of the contractor or another service specified by the contractor (hereinafter referred to as the emergency dispatch service).

In this case, the provider of the utility service, by virtue of clause 2 of Rules No. 354, is the management organization.

A report of a violation of the quality of a utility service can be made by the consumer in writing or orally (including by telephone) and is subject to mandatory registration by the emergency dispatch service.

In this case, the consumer is obliged to provide his last name, first name and patronymic, the exact address of the premises where a violation of the quality of the utility service was discovered, and the type of such utility service.

The emergency dispatch service employee is obliged to inform the consumer about the person who received the consumer’s message (last name, first name and patronymic), the number under which the consumer’s message was registered, and the time of its registration (clause 106 of Rules No. 354).

Those. Rules No. 354 provide for the possibility of both oral and written appeal.

If the employee of the emergency dispatch service of the contractor does not know the reasons for the violation of the quality of the utility service, he is obliged to agree with the consumer on the date and time of checking the fact of the violation of the quality of the utility service. The time for the inspection is set no later than 2 hours from the moment of receiving a message from the consumer about a violation of the quality of the utility service, unless a different time is agreed with the consumer (clause 108 of Rules No. 354).

According to clause 109 of the Rules, upon completion of the inspection, an inspection report is drawn up.

If during the inspection the fact of a violation of the quality of a public service is established, then the inspection report shall indicate the date and time of the inspection, the identified violations of the quality parameters of the public service, the methods (tools) used during the inspection to identify such violations, conclusions about the date and time of the beginning of the quality violation public services.

The inspection report is drawn up in the number of copies according to the number of interested persons participating in the inspection, signed by such persons (their representatives), 1 copy of the act is given to the consumer (or his representative), the second copy remains with the contractor, the remaining copies are transferred to the interested parties participating in the inspection.

If any of the interested participants in the inspection evades signing the inspection report, such an act is signed by other participants in the inspection and at least 2 disinterested persons.

It should be noted that this procedure can only be implemented if the management organization performs its duties in good faith, but what to do if the management organization ignores all oral and written requests?

In this case, it is necessary to refer to the explanations set out in paragraph 22 of the Resolution of the Plenum of the Supreme Court of the Russian Federation dated June 27, 2017.

No. 22 “On some issues of consideration by courts of disputes regarding payment for utilities and residential premises occupied by citizens in an apartment building under a social tenancy agreement or owned by them by right of ownership” when resolving disputes regarding the recalculation of payments for utility services of inadequate quality and (or) intermittently exceeding the established duration, the fact of non-provision or improper provision of utility services can be confirmed not only by an act of violation of quality drawn up by the utility service provider or exceeding the established duration of a break in the provision of services or an act of non-provision or provision of utility services of inadequate quality, but also by any other means of proof provided for in the article 55 of the Code of Civil Procedure of the Russian Federation (for example, witness testimony, audio and video recordings, expert opinion).

Thus, the owners of premises in an apartment building, if the management organization ignores requests, can independently draw up a report on the inadequate quality of the corresponding utility service.

Since the reason for drawing up the act is the provision of utility services of inadequate quality, the following data must be indicated in the act:

• Date of drawing up the act;
• Place of drawing up the act;
• Who drew up the act with full indication of the last names, first names and patronymics of the persons present, their contact information;
• What was the violation of the quality of public services, indicating specific violations
• The period of provision of utility services is of inadequate quality.

Direct participants in drawing up the act may be neighbors, the council of an apartment building or the chairman of the council. The act is signed by all parties involved.

The drawn up and signed act is sent along with the claim to the management organization.

Sample acts on the provision of utility services can be downloaded:

• for cold water supply follow the link HERE;
• on heating follow the link HERE .

acitadel.ru

Certificate of lack of heating in the apartment sample

Next, you should indicate what the consequences of the low temperature regime were: dampness in the apartment, cold in the apartment caused colds in the residents, and constant moral and physical suffering caused an exacerbation of chronic diseases, other facts.

) My arguments are confirmed by the following documents (then the numbers and dates of acts, copies of complaints and other documents, if any, should be rewritten). For a long time, our oral demands addressed to you remain unsatisfied. Based on the above, I demand: 1.

Bring the temperature regime in the apartment in accordance with the requirements of the standards.2. Proportionately reduce heating fees during the period from...

Complaint to heating management company: sample

Important

We invite you, dear readers, to evaluate the work of public utilities during the winter. If the housing office fails to cope with its responsibilities - it’s cold in the apartments, the lights go out, the entrances have no windows and doors, the yard is not cleaned, and icicles regularly fall from the roofs of houses - this is a reason to raise the question of changing its boss.

If, on the contrary, the residents are happy, then the head of the housing office can be praised. We are waiting for your messages about the work of housing offices. Be sure to indicate the name of the organization that services your home and list the work that, in your opinion, the utility companies cannot handle.

As soon as the snow melts, with the help of your messages we will sum up the results of our action and determine the best and most negligent housing office in Krasnoyarsk, and report this to the district governments and city administration.

We will insist on taking action against the negligent boss and ask him to express gratitude to the head of the best housing office.

How to write a complaint to housing and communal services about heating: sample and example of writing a complaint

Source: https://mr-k.ru/obrazec/akt-ob-otsutstvii-otopleniya-v-kvartire-obrazec-akt-ob-otsutstvii-otopleniya-v-kvartire-obrazec.html