Home / Water supply / Centralized / What should be the maximum temperature of hot water in the tap according to standards
Regardless of the time of year, you and I need warm water.
It doesn’t matter where a person lives, in Moscow or in a village remote from the central regions, he wants to enjoy comfortable conditions.
You will say that it is enough that there is electricity, gas and cold water.
But many will most likely want to argue with this statement.
Regulatory acts
It is difficult to imagine a modern home without hot water.
Rarely does anyone think about the value of life-giving moisture until it flows from the tap.
And only when it is turned off in high-rise buildings do you begin to truly appreciate the benefits of the civilized world (proper installation of heating radiators in the apartment).
Did you know that there are certain Rules for the provision of utility services.
They clearly state sanitary standards, from which it follows that the maximum permissible limits of water temperature are from plus sixty to plus seventy-five degrees.
These are the indicators you need to focus on.
The same document indicates the permitted limits of non-compliance with generally accepted standards,
- When it comes to night time (from zero to five in the morning), the tolerance can be within five degrees.
- During the day (from five in the morning to twelve at night) - the discrepancy should not be more than three degrees.
Is it really that important to have hot water in your taps?
This question is of fundamental importance (how to install heating in a private house is written here).
Since the presence of it in the pipeline determines the objective possibility of promptly eliminating the sources of spread of various infectious diseases.
But what is important is that this is a mandatory rule that allows you to follow sanitary and hygienic standards, maintain cleanliness in your living space and not feel uncomfortable in difficult life situations.
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Water temperature measurement
You can measure the heat yourself, but this will not be considered legal evidence. But after determining that the temperature is below the declared one, the user has the right to contact the resource supply structure and call home its representatives or independent experts. Such a procedure will provide the opportunity to submit a petition to the utility office for recalculation.
Methods
An oral complaint about non-compliance with the hot water temperature in the tap according to SNiP standards of 2020 will not have an impact on the management organization. Therefore, it is recommended to measure the temperature yourself and then call representatives of the housing office.
The procedure is carried out according to the following algorithm:
- Open the mixer and drain the remaining cooled water at the entrance to the apartment. When hot water starts flowing, collect it in any container, preferably non-metallic. The latter can absorb heat.
- If the tap is not closed and the hot water is overflowing over the edges of the dish, lower a household water or air thermometer into it.
- The red alcohol bar stopping will indicate the actual heating of the liquid.
- Record your readings.
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If the standard is not met, then you should boldly contact the heating network. The country's state standard P 51617-2000 established the conditions under which measurements can be taken during the heating season. The living room should be heated to +18° C, the bathroom - at least 25. Activation (a sample can be downloaded below) should be carried out in the absence of direct sunlight, drafts, with windows and doors tightly closed.
Registration of the act
A document drawn up about the discrepancy between the temperature of hot water in the tap and the 2020 standards can play a major role in reducing the price of a utility service and further recalculation.
However, it must be drawn up in accordance with all the rules, otherwise the act will not have a legal basis. Perhaps it is no coincidence that representatives of the housing office may forget to put a wet seal or signature. An authentic document is drawn up in two copies, one remains with the utility company, the second - with the service consumer.
Maximum and minimum indicators
Now let's figure out why, according to sanitary rules and regulations, hot water in the tap should be within the range of 60-75 degrees?
Because, precisely, these temperature limits guarantee the death of all harmful cocci (how to choose a built-in dishwasher).
But what about the fact that at a water temperature of +55 degrees, the likelihood of getting skin burns increases significantly?
At high levels, the plastic part of the water supply may be damaged . Pipes made of this material are found in most apartments.
To prevent this from happening, you need to open both taps (warm and cold water) at the same time.
59 or 76 degrees of hot water in the tap is already considered a deviation (I saw how to choose an automatic washing machine, see here).
The contract, which must be drawn up between the user and the service provider, must indicate that the latter guarantees the minimum temperature of the hot liquid in the apartment, regardless of the condition of communication networks and heating equipment.
For various reasons beyond anyone's control , the temperature of the hot liquid may be slightly lower than the established limits in such cases.
- If an emergency occurs at the pumping station or on the main line, or if communications fail in the house in which you live.
- When the relevant services carry out scheduled or preventive repair work.
It is important to know! Has the hot water supply stopped in your home?
Residents should monitor this situation. To prevent a major accident from occurring, it is necessary to immediately notify the dispatcher about the incident.
For how long can the supply of hot water in a multi-storey residential building be suspended ?
- In one month – in total, no more than eight hours.
- Continuously - no more than four hours.
- In case of an accident – no more than one day.
The legislation of our country provides that if the above deadlines are exceeded, the service provider must reduce the tariff by 0.15% for the time the deviation from the norm occurs.
For example, if you have five days out of thirty, the indicators did not correspond to reality, then for this period the payment for services will be reduced; for the remaining period, the tariff will be charged according to established standards.
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How to file a complaint?
To begin with, you can limit yourself to calling the housing office: the dispatcher will record the application and find out the reasons - perhaps the violations are caused by breakdowns on the highway or scheduled work.
If the supply of hot water is disrupted without objective reasons, the Management Company is obliged to send an expert to the applicant who will take measurements and draw up an appropriate report.
Important! Resolution No. 354 states that housing and communal services must respond to a complaint no later than two hours from the moment of application.
Management companies are not always ready to admit their guilt. You can often hear the opinion that the management company is not at all obligated to solve problems of this kind. However, it is not. Most often, the heating supply organization is responsible only for the delivery of water to the point of the house system, and then responsibility for the quality of water falls on the management company.
If the administration of the housing office or HOA (homeowners' association) refuses to solve the problem, you need to contact the Housing Inspectorate or directly to the Prosecutor's Office. To confirm your claim to the quality of public services, you will have to conduct an independent examination. You can demand that the management company reimburse its cost, however, if the expert does not identify any shortcomings, the consumer will have to pay for his work.
Recalculation of payment for hot water supply
So, if hot water does not meet SanPiN or SNiP standards, payment for hot water consumption can be recalculated. Full requirements for the quality of utility services and recalculation rules are set out in Resolution No. 354.
Important! If the water has a temperature below 40 degrees Celsius, it must be paid at the cold rate.
According to Art. 154 of the Housing Code of the Russian Federation, the consumer pays for hot and cold water, energy spent on heating water, and water disposal (sewage). The total payment is calculated based on the readings of individual meters or communal meters. If neither one nor the other is available, then payments are accrued according to the standards.
In the receipt you can find the “recalculation” column, which adjusts the payment amount if there are grounds for this. The difference between the paid and the actual amount is transferred to future utility payments.
Payment adjustments downward are made based on the consumer’s application and the protocol report on identified violations.
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In the application for recalculation you must indicate:
- in the “header” – the name of the service organization and information about the resident: Full name. , address;
- indicate in the text the reasons on the basis of which the recalculation should be made: lack of water, poor quality of the service provided;
- list the attachments to the claim: acts, protocols, if any;
- put the date and signature.
Payment for hot and cold water can also be reduced if the tenant has been absent for more than five days. However, this is possible if payment is calculated according to standards, without meters, and requires documentary evidence (transport tickets, a certificate from the hospital, etc.).
Recalculation is made within five working days, and if the Management Company does not agree with the claim, then the tenant must receive a written reasoned refusal no less than a month from the date of application.
How to correctly measure the temperature of a liquid at the point of collection
How to make sure that the temperature of the working fluid in the hot water supply system does not meet the established standards?
If you are going to take measurements yourself, then know that they will not be legal and have no evidence base.
But in this way you can make sure that the results obtained are far from reality, and you have the right to write a complaint to the relevant authorities.
So, the sequence of your actions:
- It is necessary to open the hot water tap (how to choose a faucet for a bathroom sink is written in this article) and allow it to drain for three to four minutes.
- Then you need to take a container with a capacity of at least one liter and place it under running water from a mixer tap (kitchen device). The liquid must overflow the vessel.
- Your next step is to lower an ordinary room thermometer into the container in the center.
- Pull out the thermometer after the reading on the scale stops increasing.
You can draw conclusions about the quality of hot water in your home based on the maximum values on the thermometer.
Do not forget that measurements are taken only in one place - at the outlet of the tap.
In intermediate sections, the necessary degrees are lost, and these points should not interest you.
The owners of the highway are required to solve these problems.
The only thing a tenant should know is how to correctly draw up a complaint, on the basis of which housing office representatives will recalculate for the services provided.
Free legal assistance
You should explain your situation to the dispatcher or service worker. Also, a similar action should be carried out if there is no hot and cold water - you need to call the dispatch service. In this case, you should definitely write down the time of application, the application number and the name of the dispatcher who accepted it.
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Firstly, higher temperatures are dangerous to human health; even short-term contact can cause serious burns. Secondly, supplying hot water above permissible values can damage the water supply system, especially since plastic pipes are most often installed in modern apartments. The lower temperature limit depends on the type of system:
What to do when deviations are detected
Does the water not meet SanPiN requirements?
In order for your hot water bills to be revised, you need to coordinate your actions in accordance with the provisions prescribed in Decree No. 354 of the Government of the Russian Federation.
Claims qualifying the sequence of consumer actions:
- If you were able to detect and record a violation, it is worth reporting this orally or in writing to a dispatch service employee.
An employee of the service organization must register the fact of the user's request.In the application you need to describe what the essence of the problem is, as well as write your name, surname, patronymic and exact address.
- The official is obliged to introduce himself to you (provide his details), register your appeal, provide its number and the time of recording in the log book.
If the employee knows the reasons why the violations occurred, he is forced to notify the consumer about them. - If this service does not know anything about violations, it must check them.
The inspection time is usually agreed upon with the applicant. - After the verification activities are completed, a representative of the company draws up a summary report.
The document notes the presence or absence of non-compliance with the rules for the provision of services by housing office employees, measurement methods, address, time and other data. - Copies of the acts remain with the consumer and the executor.
If you are not satisfied with the results, you can insist on a re-examination, in which an independent specialist will participate.
The timing of the meeting must also be agreed upon with all interested parties.
A re-inspection will be carried out at the expense of the contractor , but if it is not confirmed that the services were provided at an inadequate level, then you are obliged to reimburse all expenses to the contractor.
Your actions after you receive the document in your hands
As soon as you have a report on the poor quality of utility services, you have the right to demand that the management company recalculate the payment for hot water supply for a certain period.
If, after you have reported to the dispatcher information about violations in the supply of hot water established by temperature standards, or after a repeated final inspection, appropriate actions have not been taken, you can safely complain to Rospotrebnadzor or the magistrate’s court.
An organization whose actions are considered unlawful will be subject to penalties.
Watch the video below to see how to correctly measure the temperature of hot water from a tap in an apartment.
https://youtu.be/ofNULLlZFqw
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Sample application for recalculation of hot water supply
If the service provider refuses to recalculate hot water, the consumer has the right to file a claim in court.
Hot water supply is one of the public services that ensures the comfort of citizens in an apartment building, as well as their sanitary and household well-being.
The resource for which citizens pay money must meet certain criteria.
