Receipt for utilities: composition and features of payment

This service contains information on the calculation of fees for housing, utilities and other services, broken down by each type of service and service provider. The information corresponds to the data provided in printed form

For the column “Total payable taking into account previous periods” the balance amount calculated as of the last day of the billing month is given.

"Attention! The use of this service is available only to individuals - subscribers of those service providers (management companies, homeowners associations, resource supply organizations, etc.) who are in a contractual relationship with JSC System "Gorod"

Is the management company obliged to send out housing and communal services receipts?

By virtue of paragraph 10 of Art. 161 of the Housing Code of the Russian Federation, the management organization is obliged to provide free access to information: about the work performed and services provided for the maintenance and repair of the common property of an apartment building; on the procedure and conditions for their implementation and provision; about their cost, tariffs (prices) for resources necessary for the provision of housing and communal services, in accordance with the information disclosure standard approved by the Government of the Russian Federation.

At the same time, the relations between the management company and residents regarding the collection of fees for housing and communal services are subject to the provisions of the Law of the Russian Federation “On the Protection of Consumer Rights”. Failure to provide housing and communal services receipts is a violation of Article 10 of this law. According to this article, the contractor must promptly provide the consumer with the necessary and reliable information about the cost and supplier of utility services. According to clause 6. Order of the Ministry of Regional Development of the Russian Federation dated September 19, 2011 N 454, it is recommended that the payment document be provided to consumers of services in printed form, except in cases where residents and the management organization have agreed on another form of providing receipts.

Thus, receipts can be received: in the form of a paper document; by e-mail; in your personal account on the housing and communal services website (more details).

Will a new line appear?

In 2020, the Ministry of Construction presented requirements for the protection of apartment buildings from terrorist threats. A new draft government resolution is being developed on the basis of Federal Law No. 35.

All houses will be divided according to the degree of threat. This will influence how to properly protect against the threat of terrorism. Therefore, some buildings will be equipped with protective equipment and various related equipment at the expense of residents.

There will be three levels of threat:

facilities located in municipalities where more than four terrorist attacks have been prevented in the last three years;
facilities in municipalities where two or three terrorist attacks have been neutralized over the past three years, houses in residential complexes with the number of floors from 3 to 10, where the number of potential victims ranges from 500 to a thousand people;
other.

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The determination of the category will be carried out with the help of a special commission, which will include representatives of the Federal Service of National Guard Troops, the Ministry of Emergency Situations, persons from the HOA or the management company.

Important to remember!

After assessing the property within one month, a home safety passport will be compiled and a list of measures that must be taken to protect against potential TAs.

In addition to individual rules, general ones will also apply:

prohibition of access to the basement, roof and attic;
briefing on actions in case of a terrorist threat;
informing about methods of protection.

Responsibility falls on the commission members and residents, and the management company or HOA.

The financing procedure must be approved by the apartment owners themselves at a general meeting.

Mandatory expenses will be borne by the owners only in a situation if the state commission comes to the conclusion that it is necessary to carry out anti-terrorism measures. For this reason, when paying for housing and communal services, a new form with an additional line will be used in receipts.

Receiving housing and communal services receipts through the website

For property management companies and homeowners associations, the easiest and most cost-effective way to send receipts to consumers is electronically, as it reduces the cost of printing and physical delivery to mailboxes. The most convenient way to do this is to use ready-made solutions with personal accounts, which, in addition to delivering receipts, also solve a number of additional tasks. For example, accepting payments for utilities online, processing applications to the emergency dispatch service, and others. You can read more about this here.

Receiving receipts by email through the ERC

If your home is served by a single settlement center (SCC), then to receive receipts by email, you can contact its corresponding branch. You will need to write a statement indicating the email address to which receipts will be sent.

The application must be accompanied by: a document confirming ownership of the residential premises; original and copy of the applicant's passport.

If copies of the documents provided are not notarized, the applicant must present their originals.

How to print a housing and communal services receipt

To print a receipt from your personal account on the housing and communal services website, you must:

Log in to your personal account (login and password must first be obtained from the management company or homeowners association).

Go to the “Receipt for utility bills” tab.

Open the receipt in a separate window and print.

To print a receipt from an electronic mailbox:

Open the attached file in a separate window.

Press the “Print” button or the “Ctrl+P” key combination.

Download the housing and communal services receipt

In order to download a receipt from your personal account on the housing and communal services website, you need to log in, open the receipt in a separate preview window and click the “Download” button.

To download a receipt from an email, simply open the email with the attached file and click the “Download” button. As a rule, receipts are saved in .pdf format and contain the following information: payer’s personal account number; billing period; Full name of the payer; address; number of registered people; total living area; information about the company providing services (name, contact details, bank details); name of utilities to be paid (cost, units of measurement, presence of debt); volume of service for the billing period; meter data (current and previous readings, tariff, amount payable, debt, total); recalculation of services; information on the availability of subsidies and benefits; agreement on deferred or installment payment.

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Examples of receipts relevant in 2020 are presented in the screenshots below.

Purpose of the document

Each receipt has its own serial number. Thanks to this figure, it is possible to track and identify this particular payment so that the funds paid are credited to a specific address.

What is ODN and DHW?

The payment document can be obtained on the city services website in electronic form. To do this, you must first go to the “Apartment, Housing and Utilities” tab, and then follow the instructions.
You can find out about the amounts and details (if they were previously paid, for example, through Sberbank online) in the saved receipts in electronic form.
You can also find out about the amount of debt by phone, by calling authorized organizations and talking with technical support staff.
Accruals for utility bills can be easily seen on the official website of Sberbank. To do this, you need to click on the “Payment” tab and enter your personal account number in the field that opens
. After this, the amount owed will appear on the display.
Data on charges for the provision of telephony services can be seen on the websites of these companies (that is, the companies that provide these services).

It is allowed to recalculate readings if the fact of inaccuracy in their taking is established. Most formats contain separate lines where the number of residents is entered. This is important for owners of residential premises that are not equipped with metering units. The number of people in one living space is the main component in the formula for determining total consumption and calculating cost.

Consumers are required to pay utility bills on time. If this is not done, debt will accumulate, which may ultimately lead to the cessation of some services to the apartment. The housing and communal services receipt, in addition to the amount payable, contains certain data. It is often difficult for consumers to understand what exactly they are paying for. Dear readers! Our articles talk about typical ways to resolve legal issues, but each case is unique. If you want to find out how to solve your particular problem, please use the online consultant form on the right or call the numbers provided on the website.

How to pay housing and communal services

The form for filling out the document is no different from the standard one. All sections are filled out and calculations are made according to the specified rules. You need to keep the old payment slip in order to avoid a potential conflict situation and document that you are right. Only the presence of a receipt can confirm payment for the disputed period of use of housing and utility services. Regulatory documents define the approximate format of such a payment, but do not establish a storage period.

How to fill out a housing and communal services receipt

Entering current readings from individual metering devices (IMU) can be done:

Using your personal account on the housing and communal services website. The product has a convenient and simple mechanism for entering meter readings. You need to go to the “Counter Data” tab. In the window that opens, the names of the metering devices are already filled in; you just need to enter the numbers in the required cells.

Through banking services and payment terminals when making payments on current housing and communal services accounts.

The old-fashioned option is to enter the current readings into the received paper receipts and transfer the data when making payment at the bank, post office or to the HOA (UK).

There are different options for filling out receipts. Let's look at an example:

Practicing lawyer and author of 242 articles on the site

Publication date: 2018-12-29 Update date: 2019-04-26

Now you can pay the management company, transfer state fees and pay other utilities without leaving your home. There are many different applications that allow you to pay for the service received. At the same time, the transaction history is saved in applications. But it is necessary to transfer checks from electronic media to paper. After all, due to a program failure, the information may disappear, and if a dispute arises, the payer will not be able to provide evidence. It's easiest to print a personal account receipt, so it's best to use this method.

Hello, dear portal visitor! Unfortunately, the article reveals only a typical answer to the question you are interested in. To consider a specific problem, write it to us as an online consultant. One of our lawyers will advise you immediately and completely free of charge.

How long should utility bills be kept?

We are not talking about a few months, after which you can throw away the receipts. Lawyers advise keeping receipts for payment for housing and communal services for at least 3 years. However, they also advise storing them even longer, because conflicts, disputes, and litigation can arise after more time than 3 years. Therefore, it is advisable to store them for as long as possible. Moreover, they take up very little space.

Will you still have to pay the bill? Sometimes we hear a salary and then we complain, this is not true. To which he is obliged, the user must pay for his average consumption. The company must issue a receipt with the average value and keep it as "on demand", so the item is recorded on the receipt.

The user is a renter and there is a theme called "solidarity gap", the owner does not have to pay for the user to use this service. When leasing, you must inform the utility that there is a new user and someone in charge. Notify by mail or email. The receipt should come on behalf of the user, but usually does not even come on behalf of the owners, sometimes it comes on behalf of the builder.

You can keep a waterproof plastic folder and collect all your old receipts in there, placing it on a cabinet or somewhere out of the way.

In most cases, receipts are sent to payers in ready-made form, if the company providing the services). In this case, you practically do not need to fill out anything. You just need to indicate the date and sign.

What are we paying for?

You can enter to show that you have a rented apartment, show the contract.
This happened recently, a lady rented out a place and this person signed it, never paid, took them to the police and received a receipt for millions of pesos. She asked for a break in solidarity because the company must, if the user does not pay after two months, shut off the service. We don't know why the user continued to use the service despite not paying for 30 months. Accumulated gigantic debt. Our solution was: the lady was responsible for the first two invoices, but from now on no, the company had to stop. This is a measure to encourage and facilitate initiatives for self-employment by paying the present value of the unemployment benefit amount at the contribution level to beneficiaries who wish to develop a new activity as self-employed workers or who intend to join, in a stable manner, as workers or work partners in cooperatives or in labor societies, regardless of whether they are created or not.

If the payer independently fills out the receipt, it is necessary to indicate the billing period, if there is none. This must be done in the appropriate field by indicating the month in two digits and the year in four digits. Next to each service is the total amount to be paid. It must be calculated using current tariffs.

Request requirements

Being a beneficiary of unemployment benefits and receiving at least three monthly payments on the date of request.
Failing to receive recognition of one payment in any of its modes in the four immediately preceding years. That the activity is intended to be one of the following: as a self-employed worker or a self-employed member of a commercial company already established or newly created as a working partner of a cooperative or labor society, already created or newly created. Before moving on to the various forms, it is important to note that the benefit amount calculated in full will always be paid as a single payment, from which the amount associated with the legal interest of the money will be reduced. In the “Paid” column, you must indicate the total amount that will be paid. You must also indicate the date and sign in the appropriate boxes. You need to be careful, because an incorrectly filled out receipt will not be accepted and you will have to redo everything.

Request and receive in one payment an amount that is justified as a contribution to the share capital of the company. Request and receive in a single payment the amount to be paid as the required contribution and share of income to acquire cooperative status, without the possibility of funding future payments or deferred payments. If the amount that is justified as a share capital contribution does not exceed 100%, you can simultaneously request payment of the remaining amount to finance the cost of social insurance contributions in the course of your activity. To ask for and receive only the amount to be paid as a mandatory contribution and share of income to acquire cooperative status. Request and receive in one payment the amount that must be paid to acquire member status in the stock or capital stock of a company, without the possibility of financing capital increases, future payments, or deferred payments. Request and receive solely the amount that must be paid to acquire member status in the form of shares or equity shares of the company. Request and receive exclusively 100% of the outstanding payments for the monthly payment of social insurance contributions. If the benefit amount is realized, start your work for a maximum period of one month. Send documentation to the management organization confirming the commencement of the action. Apply the amount received to the mandatory social contribution, in the case of cooperatives or labor companies, or to the investments necessary to carry out this activity, in the case of self-employed workers with or without disabilities. It must be taken into account that the amount provided will depend on the fundamental investment. They may subsequently require accreditation of the expenses with appropriate invoices. However, it is very important to take into account that this exemption in the case of the self-employed is conditional in content for five years of activity.

All utilities today, almost without any exceptions, are paid.

In case the taxpayer was included in labor societies or cooperatives of related work or contributed to the capital of a business enterprise, he must maintain the action or participation for the same period. Have more information by clicking. With it, you can finance the investments needed for your new business, your Social Security contributions as a standalone, or both.

Contents of this article. Next to the request, a reference form is usually provided for the preparation of the most common document: the project explanatory report, which will be developed after unemployment capitalization. We advise you to complete this document, a convenient consultation, not because it is complex, because it can be completed with minimal data, but because it can help us assess the viability of our project. It is relatively easy to find free professional advice at the business centers of some municipalities, chambers of commerce and other institutions.

An exception is made only in certain cases for certain categories of persons (single mothers, combat veterans and disabled people).

The basis for making a payment is a special payment document - a payment order. Similar documents are distributed in all regions of the Russian Federation without exception.

It contains all the details necessary for payment, a complete list of data about the utility service. Payment can be made in various ways.

Where is the LS number?

You can pay with the service company via the Internet if you know your personal account number. The code must be indicated on all payments. On the territory of Russia, a single payment document is used; the requirements for its execution are specified in paragraph 69 of Rules No. 354 for the provision of utility services.

A personal account is a unique set of numbers assigned to each apartment in an apartment building or private residence. Using the individual number, the consumer and supplier can find information on the history of transfers, the amount of payment or debt, as well as the balance of debit amounts. In the EPD, a unique set of numbers is written in the upper right corner.

What receipts will residents of apartment buildings receive in June 2020 and what will happen in 2020?

And finally, the latest innovation is the ban on commercial advertising on the back of the receipt. This is due to the fact that many residents of apartment buildings confuse payment cards with advertising leaflets and throw them in the trash. Now you can only print social and reference information on receipts.

What does the new housing and communal services payment receipt look like for 2020?

The updated form looks like this: Please note that two identifiers are located at the very beginning of the form. This is how the housing and communal services receipt for 2020 begins (the sample was compiled by the editors of Sashka Bukashki’s website): You also need to remember that the form approved by the Order of the Ministry of Construction of Russia is not mandatory, but recommended or “approximate,” as stated in the order itself.

The usual conveniences of modern people are home heating, water, gas and electricity. These resources are provided to citizens by various organizations and public utility enterprises.

How can I pay with the management company?

You can pay the management company like this:

Pay in cash by visiting a bank, post office or management company branch.
Transfer money online on the State Services portal, through the UK website or online banking, linking a current account to the application.

Read more: What documents are needed when paying for injury insurance?

Through the State Services portal and Internet banking, you can make payments at the apartment address; for another method of payment, you must know your personal account number.

Procedure

You can always print a receipt for payment of housing and communal services, regardless of the resource used for calculation. You must proceed as follows:

Log in to your personal account. It only works online.
Next, you need to go to the “All notifications” or “Payments” subsection.
In the window that opens, find the required payment and activate it.
Next, a “Print” link will appear. Or you can send the payment slip by email and then print it out on paper.

This procedure is suitable for almost all applications and sites. But in order to withdraw a check, you need to act a little differently on the GIS housing and communal services:

go to your personal account by entering the payer’s details and go to the housing and communal services payment section;
then you need to follow the “Payment History” link and find the required period;
An icon with two down arrows will appear next to the desired operation. You need to click on them, a link “Upload to file” will appear, which should be activated to obtain the desired document.

Getting a paper version of a check is not difficult; the whole process takes no more than 10 minutes. The printed sheet must be saved.

Decoding receipts for utility services: what does a receipt consist of?

Most people don't pay attention to what the receipt consists of. Some people simply don’t want to understand all this and just look at the numbers - the amount that needs to be paid. You need to be able to read the receipt correctly in order to understand what exactly the person is paying for and how much, whether everything is in order, and whether there are any errors.

Another common case is damage in meters? If the meter stops working, the company is responsible for what happened, and if the meter is bad, lose the user to send it to the lab or change it, and meanwhile charge the average.

What is included in the housing and communal services receipt: breakdown of payments

How often do complaints arise about delays in eliminating damages? These complaints come and are very common. The myth is that the caller charges a settlement fee. The truth is that users own the connection, from the main handset to the home. If damage exists, the user assumes responsibility. But if the damage is in the main pipe, the company does it.

At the bottom there is a column “Type of services”. One of these. The list of services included in this item may vary, depending on which services are provided:

elevator maintenance
garbage removal
maintenance of in-house gas equipment, etc.

The line “Routine repairs” indicates services such as current repairs:

Of the cases they receive, how many are from users and how many from companies? At the national level, when we make decisions, 60% are in favor of users. Regionally, we have a metric that is a little different and that is one of the issues that concerns me. One explanation is that users do not know how to claim their rights. Territory - Valle, Cauca, Nariño and Putumayo. In this zone the proportion is: 50% is the correct user, and 50% we confirm the decisions of the companies.

engineering equipment
structural elements of the building
in-house gas equipment, etc.

The receipt also contains the following columns:

Renting housing
Hot/cold water supply
Gas supply
Electric Energy
Sewerage
Heating
Major renovation
General house needs

Of course, information about the payer and the company that provides housing and communal services to him is indicated.

Are decisions made by the Superintendent binding? These are administrative acts with binding decisions. When someone wants to take matters into their own hands, should you consult a professional? The user must approach alone, no more advice needed, no intermediaries to pay. What happens is that you must first contact the company providing the service. We can also support them in this.

How long should you respond to the user? Please note that once a user submits an application, the company has 15 working days to respond plus 5 days notice. The user receives a response and if not satisfied, they submit their appeal for reinstatement and the company is given another 15 business days to respond and has 3 business days to send the file to the Superintendent. The user has a complaint regarding a charge that he considers unjustified, but it takes a long time before there is a decision on the matter.