When does the payment for the apartment arrive? What to do if you haven’t received a utility bill

⭐ ⭐ ⭐ ⭐ ⭐ Legal topics are very complex, but in this article we will try to answer the question “I have received a debt EP for the period that I paid, where should I go?” Of course, if you still have questions, you can consult with lawyers online for free directly on the website.

Naturally, this document caused outrage. I contacted the EIRTS Zyuzino (Odesskaya St. 21) and drew up a statement in which I asked for a written answer on the basis of which the arrears of utility bills for this period were issued. The response must be sent within 30 days. I did not receive an answer and turned to the mentioned EIRC. I was informed that the letter was sent on March 05, 2020, I asked for a photocopy of the response. After reading the answer three times (Due to the fact that your personal account contains an overpayment for water supply and heating services, in January 2020 you were issued a debt payment document taking into account this overpayment). I asked to comment on the answer, verbatim: “The computer program works in such a way that the overpayment form is printed in this way,” and as it turned out, it was not I who owed it, but I was informed that in fact I needed to pay less.

But these are details, another thing is important - there is no receipt. Don't miss payment now. Some citizens sincerely believe that it’s like in a store: if they forgot to give you a financial document, then the purchase is at the expense of the seller. And they are very surprised when they receive another receipt, already with penalties, or even a claim invoice. It is the responsibility of the apartment owner to take care of the issue of payment in a timely manner (Article 153 of the Housing Code).

I have received a Debt EPD for the Period Which I Paid Where to Apply

Having received such a document, you should contact the utility company for clarification, check all the figures and, if you have a debt, pay it as soon as possible, so as not to become a persistent defaulter who owes more than six months.

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The debtor has the right to sign an agreement with the management company on the gradual repayment of the debt; - three months - the management company can sue. Because of this, the actual amount of debt may increase by approximately 20 to 30 percent; - six months - according to the law, a tenant from a non-privatized apartment can be evicted by a court decision to another housing at the rate of 6 square meters per person.

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Debt epd what does it mean

Recently, the number of management organizations of apartment buildings in our country has increased several times. Despite all the efforts of the state, the quality of the services provided leaves much to be desired, and cases of incorrect rent calculation are probably familiar to everyone. In this article, we will look at the procedure to follow if an error is detected in the calculations, and we will also determine possible penalties for incorrect charging for utility services. The legislation establishes the unconditional obligation of every owner or tenant of residential premises to pay for the provided utility services in a timely manner and in full.

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Why is this happening?

In this article we talk about typical options for resolving legal issues, but each case is unique. Take advantage of a free consultation specifically for your specific case, call right now by phone: (it's free)

+7 Moscow +7 St. Petersburg

The reasons for the lack of payments are varied. Those residents whose mailboxes have a broken lock or door are especially at risk of not receiving them, and indeed any correspondence in general. It is not necessary that someone stole the contents; it is quite possible that the document fell out and the cleaning lady mistook it for garbage.

But these are details, another thing is important - there is no receipt. Don't miss payment now. Some citizens sincerely believe that it’s like in a store: if they forgot to give you a financial document, then the purchase is at the expense of the seller. And they are very surprised when they receive another receipt, already with penalties, or even a claim invoice. It is the responsibility of the apartment owner to take care of the issue of payment in a timely manner (Article 153 of the Housing Code).

What to do next?

If you know your personal account (old payment papers are written down somewhere or have been preserved), then no difficulties will arise even without a receipt. When you access the system, the payment kiosk will ask you for your account number and the amount you are going to deposit. Therefore, if the payment date is approaching, and for some reason the receipt was delayed in transit, look for payment slips for the past months.

If there is a Russian Post office near you, pay a visit there. At the post office, just give your name and address, and they will tell you the necessary numbers.

Another way is to contact the housing department or Mosenergosbyt. Visit their office and tell the employee your name and full address. The employee has a database at hand, and it will not be difficult for him to provide the requested data. This can also be done over the phone if for some reason you are not able to make a personal visit. Carefully write down the sequence of numbers that the representative of the management company will dictate.

After you have found out your personal account number, all that remains is to find out how much you have to pay this month. To do this, it is enough to have a computer or gadget with Internet access on hand. The necessary information can be found on the following websites:

• well-known banks (for example, Sberbank). Enter the payment for services section, select the “rent” section. Based on the account number, the system will give you the required value;
• electronic payment systems such as WebMoney. Log in to the site, enter your case, select the utility payment section. Using the account number, the service will provide you with the required figure within a few seconds;
• "Government Services". Using the portal, you can not only quickly find out how much you are required to pay for accommodation this month, but also make payment. True, this is feasible if you are registered on the portal and you know the login-password pair.
• EIRC. Here, too, everything depends on whether you have a login password. If not, you can register. Just enter the coordinates and the system will give you what you are looking for.

So, finding out the exact amount to pay is not a problem, even if you are far from your home desktop computer, but you have a smartphone or tablet computer at hand.

How and where to look at receipts for an apartment on a personal account

» Regular and timely payment of housing and communal services is the direct responsibility of every resident of an apartment building and private building. Every month you receive several payment receipts, which display the amount of resources consumed and set the price for them based on the current tariffs for your region.

If payment on the account is not made on time, then you risk receiving a fine in the form of a penalty, and if this situation continues for a long time, then more serious consequences are possible, including legal proceedings.

The following situation occurs quite often: being caught up in everyday work, a person forgets about paying for housing and communal services, and for some reason he does not receive a receipt. However, this does not exempt him from paying utility bills and from the unpleasant consequences listed above if they are received on time.

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Therefore, we advise everyone to add personal control over payments for utility services to their list of mandatory tasks.

You can find out this information very simply, and in many ways. Let's talk about them. There are three main ways to pay rent today:

Using Internet banking; Using a self-service terminal or ATM; at the Russian post office.

The main details of the payer will be his personal account. It is recommended that if you don’t know his number by heart, then write it down in a place you won’t forget about.

If it happens that for some reason you have forgotten your personal account number, you can obtain information about utility payments in the following ways:

By contacting the management company. After standing in line, contact a specialist, giving the exact address of the apartment where you need to clarify this or that payment.

Using a terminal or ATM.

If you need to print

If you just need a document in payment form, the Internet will help again. Open the city services website. On the initial page there is the section you need, which is called “Apartment, Housing and Utilities”. Go there. Select the function of receiving and paying a single payment document.

Here you will have to enter the data:

• payer code;
• type of paper (debt, regular);
• due date.

As a result, you will receive exactly the same receipt, which for some reason did not reach your mailbox. You can print it out or send it to yourself by email, and print it out later, at home or in an Internet cafe.

If you have not received a payment document for housing and communal services for the month, this is not a reason to ignore your responsibilities to the service provider. Lack of paper is not a valid reason for non-payment. Put in just a little effort and open the site page. It’s even more convenient because you can pay online.

For what month does the rent receipt arrive?

»» When receipts for the apartment arrive. In accordance with the requirements of Art.

10 of the Law of the Russian Federation “On the Protection of Consumer Rights” No. 2300-1 of 02/07/1992, the manufacturer (executor, seller) is obliged to promptly provide the consumer with the necessary and reliable information about goods (works, services), ensuring the possibility of their correct choice.

For certain types of goods (works, services), the list and methods of communicating information to the consumer are established by the Government of the Russian Federation.

Approved by Decree of the Government of the Russian Federation No. 354 of May 6, 2011

“Rules for the provision of utility services to owners and users of premises in apartment buildings and residential buildings”

(hereinafter referred to as Rules No. 354). Clause 69 of Rules No. 354 defines the requirements for a payment document. Thus, the payment document indicates: a) the postal address of the residential (non-residential) premises, information about the owner (owners) of the premises (indicating the name of the legal entity or the surname, first name and patronymic of an individual), and for residential premises of state and municipal housing funds - information about the tenant of the residential premises (indicating the last name, first name and patronymic of the tenant); b) the name of the contractor (indicating the name of the legal entity or the last name, first name and patronymic of an individual entrepreneur), his bank account number and bank details, address (location), contact telephone numbers, fax numbers and (if available) email addresses, address performer's website on the Internet; c) an indication of the paid month, the name of each type of paid utility service, the size of tariffs (prices) for each type of corresponding utility resource, units of measurement of volumes (quantities) of utility resources; d) the volume of each type of utility services provided to the consumer during the billing period in residential (non-residential) premises, and the amount of payment for each type of utility services provided, determined in accordance with these Rules;

When receipts for an apartment arrive, what is included in them and what will happen if you do not pay on time

> > > > Every month we all receive bills for housing and communal services.

According to housing legislation, they must be carried out on time and in full. Tenants usually make payments after receiving a rent receipt.

We will tell you further about when receipts for an apartment arrive, what you need to pay for and the responsibility for non-payment. Contents:

The composition of the fee paid by residents is also determined by the code. The use of municipal housing, the maintenance of an apartment building, as well as the receipt of utilities by tenants and owners of premises is paid. According to the Housing Code of the Russian Federation (hereinafter referred to as the Code), timely payment of housing and utility payments is an obligation of residents of private and municipal apartments. The composition of the fees paid by residents is also determined by the Code (Art.

154). It includes the following elements:

• Payments for the maintenance of housing (common property in an apartment building). This includes payment for utilities and ongoing repairs of an apartment building.
• Payment for the rental (use) of housing (for persons occupying housing under a social tenancy agreement).
• Utilities. They include payments for cold and hot water, electricity, heat, gas, solid fuel for stoves, wastewater disposal, and solid waste removal.

Only a sample form has been approved for the receipt; there is no single form for this document. Therefore, the appearance of payment cards may vary in different regions. But all these payments are reflected in receipts one way or another. You should know that when filling out payment slips, abbreviations (abbreviations) are often used, so it is not always clear to consumers what they are paying for.

For example, cold water supply (cold water supply), hot water supply (hot water supply), removal of solid waste (solid waste). Consumers of housing and communal services must pay for them. However, it is not their responsibility to calculate these payments themselves.

FAQ

Utility bills do not arrive at the address in the village. Only once did a piece of paper arrive, handwritten indicating the amount. Where can I get the correct receipt?

First, contact the office of the organization servicing the house. They will provide you with the correct printed form. Receipts for utility services must comply with the established standard (Order of the Ministry of Construction and Housing and Communal Services No. 924). If this turns out to be useless, contact the State Housing Inspectorate with a complaint about the company’s inaction.

Where can I recover lost apartment receipts and how can I find out how much is left to pay?

If you have lost payment documents for an apartment, contact the office of the management organization and find out your personal account there. They will restore the documents. If you know your personal account, you can do without payments at all. All you need to do is go to an ATM (all have a utility payment function) or a Qiwi or Elecsnet payment terminal and open the appropriate section. Then enter all the digits of your personal account number into the field sequentially. The system will give an accurate answer.

Shortly after the New Year, a receipt for the past year arrived. It is written that the heating is due, although there were no delays in any month. What to do?

When it comes to paying for heating, you need to start from the question: what is the custom in your region, what standards apply for this?

• dosed throughout the year;
• for the entire heating period.

Apparently, you have just the second option. This means, as expected, they calculated the amount based on the monthly average of the year, and at the beginning of the next year they recalculated it according to the meters. The management company is right, the receipt for heating did not come to you by mistake, but on time.

I haven’t received a receipt for utilities: what to do and who to contact?

In this article we talk about typical options for resolving legal issues, but each case is unique. Take advantage of a free consultation specifically for your specific case, call right now by phone: (it's free)

It is the responsibility of the utility company to calculate the amount to be paid according to the tariff and send the tenant a receipt. They are usually found in mailboxes. But it happens that for various reasons the receipt does not reach the consumer. What to do then? Many people come up with a “wonderful” idea - not to pay, because there is no receipt - what is not a legitimate reason to ignore the obligations under the consumption contract?

Where can I complain about incorrect rent calculations?

Recently, the number of management organizations of apartment buildings in our country has increased several times. Despite all the efforts of the state, the quality of the services provided leaves much to be desired, and cases of incorrect rent calculation are probably familiar to everyone.

In this article, we will look at the procedure to follow if an error is detected in the calculations, and we will also determine possible penalties for incorrect charging for utility services.

The legislation establishes the unconditional obligation of every owner or tenant of residential premises to pay for the provided utility services in a timely manner and in full. The management company or housing and communal services enterprise is required to provide services of appropriate quality and correctly calculate the amount of payments.

As a rule, rent is calculated by the management company, or these functions are transferred to a settlement center that serves several houses.

A typical case where an error is detected on a receipt is a disproportionately large monthly payment amount that is clearly different from previous months.

Let's take a closer look at where to go if the apartment bill is clearly overpriced and the citizen does not agree with the housing and communal services receipt.

The management company’s responsibility for the correct calculation of payments extends even to cases when these functions are transferred to the payment center. It is the management company that has all the information about the services provided and current tariffs. Therefore, the algorithm of actions for residents if they were incorrectly charged for housing and communal services will look like this:

• establish the amount of current tariffs on the date of accrual of payments;
• clarify the correctness of the submitted meter readings in order to eliminate possible errors in calculations;
• call or contact officials of the management company or settlement center to eliminate the error;
• if a recalculation refusal is received, submit an official application or complaint to the authorized bodies.

Often, residents do not know reliably about the current tariffs or do not receive information in a timely manner that the rent has been increased. Therefore, before filing an application or complaint, you need to clarify what tariff for housing and communal services is valid in a given locality.

Where can I find out the correct rent and housing and communal services tariffs? To do this, you can contact the following authorities:

• management company or homeowners association servicing an apartment building;
• check the information on the official websites of local or regional authorities that are authorized to set tariffs.

If an error in the EPD was made due to the fault of the tenant himself (incorrectly indicated the meter data), recalculation will be made when contacting the management company or settlement center. In this case, a new receipt may be issued, or the overcharge may be applied to future pay periods.

In addition, in most regions there is a hotline for housing and communal services charges. You can call about housing and communal services receipts not only if an error is identified, but also to obtain information about tariffs and current benefits.

Control and supervisory authorities

If the management company refuses to correct the error and insists that it is right, residents have the opportunity to appeal to control and supervisory authorities in the housing and communal services sector. Such bodies include:

• State Housing Inspectorate;
• Rospotrebnadzor authorities.

If citizens are deceived in paying for housing and communal services (the tariff or benefit is applied incorrectly), a complaint must be filed with the State Housing Inspectorate. If the incorrect calculation was caused by poor-quality provision of services, or the management company did not provide utilities at all, it is necessary to involve Rospotrebnadzor.

How to write a reasoned complaint about an incorrect payment for housing and communal services? As a rule, employees of the State Housing Inspectorate or Rospotrebnadzor will tell you what grounds need to be indicated in the complaint.

Prosecutor's office

The prosecutor's office supervises any cases of violation of the law. If such a violation was made during the calculation, citizens have every right to contact the prosecutor’s office with a complaint or statement regarding errors in housing and communal services receipts.

During the inspection process, upon appeal from citizens, the prosecutor's office has the right to send an order to the management company to eliminate violations of the law. These requirements are subject to mandatory compliance by violators of the law.

Court

Another authority to challenge the unlawful actions of the management company is the court. Any actions of enterprises in the housing and communal services sector can be appealed in court, but the burden of proof rests with the plaintiff. Apartment owners will need to provide a reasonable counter-calculation of the amount of utility bills indicating the standards that were violated by the defendant.

New edition of Article 157 of the RF Housing Code

Since January 2020, a new version of Article 157 of the RF Housing Code, dedicated to determining the amount of payment for utility services, has come into force. Even earlier, in 2020, new rules for the liability of housing and communal services enterprises for incorrect calculation of payments and inadequate quality of services were introduced into this article.

Quality parameters and procedure for determining payment for CG

The new edition of Article 157 of the RF Housing Code establishes the following features of accounting for the quality of services provided:

• if the provision of utility services was carried out with interruptions exceeding the standard duration, the housing and communal services enterprise is obliged to recalculate the amount of payments and pay a fine to the consumer;
• similarly, recalculation and payment of fines are carried out when services are provided of inadequate quality;
• Calculation of monthly payments is carried out according to meter readings, and in their absence, according to standard indicators with the possibility of using increasing coefficients.

For each type of utility service, there are special rules for calculating payments and determining their quality.

Water

The rules for the provision of water supply services, as well as other types of utility services, are regulated by Decree of the Government of the Russian Federation dated May 6, 2011 No. 354. This regulatory act stipulates that water charges are calculated based on cold water meter readings using tariffs approved by government authorities.

To prove that a water utility is charging payments incorrectly, you need to confirm the incorrect application of tariffs, or establish the inadequate quality of the service provided (for example, long interruptions in water supply). To do this, you should contact the housing supervision authorities or Rospotrebnadzor.

Heating

Heating charges are calculated according to similar rules as water charges. It should be taken into account that heating payments are calculated based on the size of the heated area.

The basis for recalculation will be incorrect application of the tariff or incorrect indication of the size of the living space.

In addition, interruptions in supply or low temperature of the coolant are also grounds for reducing payments for hot water.

Electricity

The basis for charging payments is the readings of intra-apartment meters, and for multi-apartment buildings, readings of communal meters are additionally taken.

Overestimation of payments may be caused by incorrect calculation of indications for general household consumption, as well as improper indication of losses during the transmission of electricity in the receipt.

Gas

Calculation of payments for gas supply is also carried out according to the information of the meters, and in their absence, according to the standard indicators of gas consumption for each tenant of the apartment. In the event of long interruptions in the supply of gas to residential premises, citizens have the right to apply for a reduction in the amount of payment, as well as demand payment of a fine.

Home maintenance services

Maintenance of the common property of an apartment building is carried out by management companies or HOAs; this choice must be made by the residents of the apartment building themselves. The mandatory list of services for maintaining a house is determined by law, and the composition of additional services and work is formed by agreement between the owners and the hired management company.

If the quality of home maintenance services is inadequate, residents not only have the right to demand a recalculation of payments, but also to terminate the contract with the management company early. Another effective way to protect rights is to contact the housing supervision authorities, which can issue mandatory orders to the management company to eliminate violations.

Responsibility for incorrect calculation of utility bills

For incorrect calculation of payments Art. 157 of the RF Housing Code provides for the following liability measures:

• The housing and communal services company is obliged to recalculate in case of an error or violation of the requirements for the quality of services provided;
• Residents have the right to collect a fine for violating the rights of consumers of utility services.

To apply these liability measures, owners or tenants of residential premises must submit a corresponding application to the utility service provider.

Why is this happening?

The reasons for the lack of payments are varied. Those residents whose mailboxes have a broken lock or door are especially at risk of not receiving them, and indeed any correspondence in general. It is not necessary that someone stole the contents; it is quite possible that the document fell out and the cleaning lady mistook it for garbage.

But these are details, another thing is important - there is no receipt. Don't miss payment now. Some citizens sincerely believe that it’s like in a store: if they forgot to give you a financial document, then the purchase is at the expense of the seller. And they are very surprised when they receive another receipt, already with penalties, or even a claim invoice. It is the responsibility of the apartment owner to take care of the issue of payment in a timely manner (Article 153 of the Housing Code).

What to do next?

If you know your personal account (old payment papers are written down somewhere or have been preserved), then no difficulties will arise even without a receipt. When you access the system, the payment kiosk will ask you for your account number and the amount you are going to deposit. Therefore, if the payment date is approaching, and for some reason the receipt was delayed in transit, look for payment slips for the past months.

If there is a Russian Post office near you, pay a visit there. At the post office, just give your name and address, and they will tell you the necessary numbers.

Another way is to contact the housing department or Mosenergosbyt. Visit their office and tell the employee your name and full address. The employee has a database at hand, and it will not be difficult for him to provide the requested data. This can also be done over the phone if for some reason you are not able to make a personal visit. Carefully write down the sequence of numbers that the representative of the management company will dictate.

After you have found out your personal account number, all that remains is to find out how much you have to pay this month. To do this, it is enough to have a computer or gadget with Internet access on hand. The necessary information can be found on the following websites:

• well-known banks (for example, Sberbank). Enter the payment for services section, select the “rent” section. Based on the account number, the system will give you the required value;
• electronic payment systems such as WebMoney. Log in to the site, enter your case, select the utility payment section. Using the account number, the service will provide you with the required figure within a few seconds;
• "Government Services". Using the portal, you can not only quickly find out how much you are required to pay for accommodation this month, but also make payment. True, this is feasible if you are registered on the portal and you know the login-password pair.
• EIRC. Here, too, everything depends on whether you have a login password. If not, you can register. Just enter the coordinates and the system will give you what you are looking for.

So, finding out the exact amount to pay is not a problem, even if you are far from your home desktop computer, but you have a smartphone or tablet computer at hand.

How many receipts should be received for an apartment - Business, laws, work

At the moment, many Russian residents are wondering: why doesn’t the apartment tax come? This question interests the majority of the population.

Moreover, it is quite reasonable - after all, you have to pay annually for the property that you own. Nobody canceled the specified payment.

This means that if there is no receipt for payment, there is a high probability of debt. Accordingly, certain measures of punishment for debtors may be applied.

And if there is a large debt, a person’s property is confiscated.

Why don't my apartment taxes arrive? The next scenario is a situation that occurs more often.

It has already been said that property tax is a mandatory payment, and an annual one.

If there is no receipt for payment, it is likely that it is simply not time to receive the payment.

How and where to look at receipts for an apartment on a personal account

The main details of the payer will be his personal account.

It is recommended that if you don’t know his number by heart, then write it down in a place you won’t forget about.

If it happens that for some reason you have forgotten your personal account number, you can obtain information about utility payments in the following ways:

1. At the housing office we simply tell the employee the account number and find out the amount to be paid;
2. Online, through the State Services website. We select one of the many sites by entering the account number in the appropriate column. For example, the most popular resource today is the State Services resource (address ru). We go to the main page, from there we go to the “Accruals” section, and then to “Personal accounts”. All you have to do is specify the code, and it's done.
3. Payment by personal account through bank websites. For example, Sberbank offers extensive services in this area. On its website you need to register with your phone number and bank card number. But the procedure is a one-time procedure, so in the future you can log in via SMS confirmation on your mobile phone. In the “Payments and Transfers” section there will be a “Housing and Utilities” tab, and by filling out the fields that appear, you will easily and quickly make payments. The system will, of course, generate a receipt, and you can even print it out.

What does the apartment fee consist of?

major repairs, heating, hot and cold water supply, electricity and gas supply, if the house is gasified (5).

In addition, amounts for services for general house needs are indicated (6).

From September 1, 2012, according to the new rules for the provision of utility services, approved by Decree of the Government of the Russian Federation No. 354, fees for resource consumption inside the apartment and general house consumption are calculated separately. And it is indicated in different columns on the receipt.

Every month we all receive bills to pay for housing and communal services. Of course, first of all, we are interested in the final amount.

If it seems adequate and is not very different from what it was a month ago, we pay the bill without, as they say, going into details.

If the numbers in a payment are surprising and alarming, you want to figure out where they came from.

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Consultation with a lawyer regarding receipts for apartment payment

In our situation. My husband and I rented an apartment for a year, paid rent as expected, every month. My husband paid online. After living there for a year, we moved to another apartment.

And now, after 2 months, the owner of the apartment where we lived before tells us that we haven’t paid the rent all year.

We went to the bank and took an account statement to see when and how much money we transferred to the housing and communal services. Jaco says they don't have paid receipts for the whole year.

And we looked at the bank statement on the card, and saw that it only contains a few payments, and for some reason the rest did not go through.

I actually live in an apartment in the city of Rubtsovsk, Altai Territory, no one is registered in the apartment. I receive monthly receipts for communards.

services recalculations for hot water, the amount of these calculations is 2-2.5 times higher than the amount that I pay on individual apartment meters.

There are no common house appliances in the house (they have been installed for 2 months already, but the amounts are for May, etc.).

Plus, cold water constantly runs out of the hot water tap, and only at 22:00 can you see it hot.

the management company says: “These are general house losses, that half of the residents have water heaters, and those who don’t have them, they pay for themselves and for those who have titans, and this will continue until you install meters, if you are not satisfied with something, then contact us to court, but you will still lose.” But why should I pay for myself and for “that guy?” tell me what to do. Are there any laws or articles that say what we have to pay for? Thank you in advance!

Receipts for major repairs: do I need to pay when the payment arrives? New column and debt for major repairs

The third section contains data on Internet resources that have information about the Repair Fund and the conditions for using the collected funds. The department also contains information for citizens who enjoy benefits and receive subsidies for utility bills.

According to the norms of civil law recorded in these documents, all owners must maintain cleanliness and promptly repair not only their apartments, but also adjacent or territorially related basements, attics, facades, roofs, etc.

How to decipher a utility bill in 2019

The invoice must include details of repairs and maintenance of the home. The amount increases depending on the area of ​​your apartment.

Also, those who do not have meters should be especially careful. In this case, the receipt will include an invoice for payment even during the unheated period.

The heating fee consists of the following components:

A sample receipt for utilities can be found on the official website of housing and communal services.

There is a lot of information on both sides of the form that is worth knowing.

Learning to read housing and communal services receipts

The receipts have a column “change in fee amount”. What does it mean? L.V.

: - For September you were not charged, for example, for, and in the receipts for September it was written that an additional fee would be charged for this service in the receipts for October. Therefore, there is a change in the amount; in this column there is a figure for the payment for September.

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We have a four-entrance house and no heating in common areas. The batteries are installed, but they are not connected and do not heat up.

How, then, should we pay for common household needs? L.V.: - Contact the management company to install metering devices in the house and adjust the heating.

Moreover, according to Government Resolution 354, recalculation according to .

If you have an under-delivery of services in your apartment or they are of poor quality, that is, the room temperature is less than 18 degrees, write a statement to the management company.

The head of the building management should come, measure the temperature in the room and present you with a report.

In our Central District, when boiler houses were being reconstructed, the heating in some houses was insufficient, so in this case we recalculate. But it is not set for recalculation.

Receipt for an apartment: payment procedure and decoding of the contents of the document

Understanding receipts for housing and communal services is complicated not only by the presence of many different numbers, but also by the presence of abbreviations.

Not all payers understand what DHW, HVS, ODN, IPU, ODPU are.

Let's try to understand the meaning of the abbreviation most often found on receipts:

Receipts indicate the full name of the body accepting payments, its account numbers, and TIN. BIC.

Next, information about the housing and communal services payer is indicated: his full name, residential address and personal account number.

This account is assigned to each residential premises, and not to its payer (the owner or tenant of the housing). It is used to identify it, as well as to simplify the accounting and payment acceptance system.

What dates do you most often pay for an apartment?

Do you pay all your bills (phone, electricity, rent) on the same day or on different days? Do you make it to the 10th, as expected, so that the insurance is maintained? Do you pay early or late? It turns out that I pay my salary on the 20th, but in advance, that is, as if for the next month and all at once. It comes out a lot. I think it can be divided into two payments. How are you?

If you need to print

If you just need a document in payment form, the Internet will help again. Open the city services website. On the initial page there is the section you need, which is called “Apartment, Housing and Utilities”. Go there. Select the function of receiving and paying a single payment document.

Here you will have to enter the data:

• payer code;
• type of paper (debt, regular);
• due date.

As a result, you will receive exactly the same receipt, which for some reason did not reach your mailbox. You can print it out or send it to yourself by email, and print it out later, at home or in an Internet cafe.

If you have not received a payment document for housing and communal services for the month, this is not a reason to ignore your responsibilities to the service provider. Lack of paper is not a valid reason for non-payment. Put in just a little effort and open the site page. It’s even more convenient because you can pay online.

No bills for rent - 2020, where you can print a receipt and see why you didn’t arrive

For a modern person, such components as electricity, water supply, gasification, heating are everyday things. Probably, now no one will be able to feel comfortable without these public services. But they, naturally, do not appear by themselves. They are delivered to residents' apartments by special housing and utility services.

But like any other service, such benefits do not come without payment. Their cost is calculated in accordance with established regulations. And the accrual procedure itself is the responsibility of management companies. After the payments have been made, a receipt for payment is sent to the address of the apartment. Payments should be made according to the amount indicated in it.

But sometimes, for one reason or another, it turns out that the owners do not have payments for rent. However, this is not a problem. There are several ways to recover a receipt.

Why does this happen

Sometimes it turns out that the rent payment receipt does not reach the owner of the premises. If such situations arise, you should contact the management company and request the required information.

If due to untimely delivery of the payment to the addressee there is a delay, the owner of the premises must independently take care of proving what happened due to the fault of the utility workers.

If the owner of the apartment does not have a payment for rent due to its loss, then the document can be restored easily and quickly by contacting your management company. In addition, information on the amount of rent arrears can be obtained from some large banks. But it’s still better to avoid losing your payment card, because in some situations it’s unlikely to be restored.

What to do if there are no rent payments

There is no need to be upset if the receipt for payment for housing and communal services was lost/stolen/not delivered. After all, in most cases this problem can be solved quite quickly.

Where to look

If a situation arises when the payer, for certain reasons, does not have a rent payment in hand, you should follow these instructions:

• You can find out the amount of charges for utility services by contacting the Housing Office. All you have to do is go to their office and give the address of the apartment. After this, a company employee will find the information the applicant is interested in in the database and provide him with all the displayed data.
• Everyone’s favorite Internet will also allow you to get information about rent payments. By logging into, for example, one of the official websites of large financial institutions), you can find the “payment” tab. By entering your number in the personal account field on the page that opens, you can see the amount of debt on the screen.
• But information about the amount of debt for electricity can be easily found in Energosbyt itself. To do this, you just need to call the company’s technical support and request the information you need. Other ways to obtain information from them are as follows: visiting a branch in person or sending a corresponding request via SMS.
• Information about debts for telephony services can be obtained directly from the websites of the telephone companies themselves. But for this you will need to first register and log in to the portal.

If there is a debt for a particular service, you should try to cover it as soon as possible, especially since now this can be done in many ways: through terminals, online, and the old fashioned way at the post office/bank, etc., but in the future you can rest assured that the service will not be disconnected on any day or penalties will not be charged

Print

If you want to have in your hands the payment slip itself, where the entire list of services provided, tariffs and charges for them are indicated, you can print it out by logging into the city services page. To do this, on the home page you need to find the “Apartment, Housing and Utilities” tab and click on it. In the window that opens, click on “Receive and pay a single payment document (UPD)”.

To receive a receipt with your data, you must first enter in a new page:

• payer code (its value can be found in the old payment slip);
• type of document: debt or ordinary;
• due date.

As a result, an exact copy of the previously sent payment will appear, which you can view online or send to yourself by email. This is also one of the places where you can print your payment slip.

Check account

Recently, a state information system for housing and communal services began to exist. Thanks to it, users can obtain information about the accuracy of the accruals made.

In addition, it is possible to pay rent without leaving your home, directly on the website; adjust payments and even leave a complaint about the work of the management company.

Despite the wide range of services provided on the site, the ability to check the accruals made by the management company is still very popular here.

To do this, just enter your data in certain fields, including the area of ​​the apartment, the number of residents, and the name of the service provider.

Then, after going through a few simple steps, you can get the final cost of the rent.

When using this system, you do not need to enter the tariffs established in the region; they are already included in the system. Having received the total amount of the utility bill, you can quickly compare it with the amount in the sent receipt. If the results in the payment are much larger, you should make your own check about the legality of certain charges.

However, thanks to changes made to payment receipts in 2012, the need for a thorough study of charges has disappeared. Now the bills contain complete information about the services provided, their cost separately and the total amount of the rent. Such innovations make it possible to reduce the incidence of fraud on the part of management companies and their employees individually.

If previously non-existent figures could have been entered into the receipt, in 2020 the payer clearly sees what he is paying for and how much he is paying. However, even in such “modern” payments, inaccuracies may arise, for example, due to the fault of technology or as a result of calculation errors by management company employees.

Therefore, before making payment for housing and communal services, you need to go through the information specified in the payment invoice. In some column the values ​​are too high - a reason to contact the utility company for clarification.

If the error is recognized, the management company will recalculate and, as a result, you will have to pay less next month

Other errors with papers

Sometimes there is some confusion with rent payments. One example is the indication in the receipt of a management company other than the one chosen at the meeting of residents.

Then the residents of the house begin to worry whether such a payment is valid, why the payment did not arrive from the chosen organization, perhaps it was even slipped by criminals.

But, on the other hand, if you do not pay the bill, you may end up in arrears, penalties will begin to accrue, you will be disconnected from services, etc.

To resolve the situation, you should write a letter to the previously selected management company with approximately the following content: “I, (full name of the owner), live at the address (indicate the location of the apartment). According to the information I received, your organization (company name) is the manager of our apartment building.” The following is a link from Part 7 of Article 155 of the Housing Code of the Russian Federation.

Continuation of the appeal: “In connection with the above, I ask you to: document the existence of a relationship to manage our house and take measures for the timely delivery of receipts for payment of utility bills.” Here it would also help to refer to Part 2 of Article 155 of the RF Housing Code. According to this legislative act, the payment must be delivered to the payer no later than the first day of the month following the month of accrual.

application for recalculation of utility bills

However, these deadlines are not always valid. So, if an agreement was drawn up between the owner of the residential premises and the management company, then it may indicate other delivery periods. If there is no agreement, then the terms will be regulated in accordance with the above legislative act.

The next similar problem: receipts for utility bills from another organization began to arrive. Although the management company was not changed. Not everyone knows what to do in such a situation. However, legal advice will quickly put everything in its place.

To begin with, it should be noted that a change of management company can be done only in two ways: by a general decision of all apartment owners or based on the results of a competition held by local government bodies.

In the first option, minutes of the meeting must be drawn up. If desired, the owner of the residential premises may request this document for review. Most often, a copy of it is kept by the person in charge of the house.

When changing the management company under the second option, the local government body is obliged to send a corresponding notification to the owners of the premises within 10 days from the date of the competition. In the future, the original results are stored in the city administration.

If the owner of the apartment believes that he was not informed about the choice of a new management company, and there is no reason to believe that the management company has changed at all, then in this situation it is more correct to decide that the management company has not been changed, it is still the same.

To find out how you can save on utilities, you should know how rent is calculated.

Under what conditions is it possible to forcibly collect rent debts, read here.

You can find out how you can pay your rent online quickly and without fees here.

Attention!

• Due to frequent changes in legislation, information sometimes becomes outdated faster than we can update it on the website.
• All cases are very individual and depend on many factors. Basic information does not guarantee a solution to your specific problems.

That's why FREE expert consultants work for you around the clock!

APPLICATIONS AND CALLS ARE ACCEPTED 24/7 and 7 days a week.

Source: https://calculator-ipoteki.ru/net-platezhek-za-kvartplatu/

FAQ

Utility bills do not arrive at the address in the village. Only once did a piece of paper arrive, handwritten indicating the amount. Where can I get the correct receipt?

First, contact the office of the organization servicing the house. They will provide you with the correct printed form. Receipts for utility services must comply with the established standard (Order of the Ministry of Construction and Housing and Communal Services No. 924). If this turns out to be useless, contact the State Housing Inspectorate with a complaint about the company’s inaction.

Where can I recover lost apartment receipts and how can I find out how much is left to pay?

If you have lost payment documents for an apartment, contact the office of the management organization and find out your personal account there. They will restore the documents. If you know your personal account, you can do without payments at all. All you need to do is go to an ATM (all have a utility payment function) or a Qiwi or Elecsnet payment terminal and open the appropriate section. Then enter all the digits of your personal account number into the field sequentially. The system will give an accurate answer.

Shortly after the New Year, a receipt for the past year arrived. It is written that the heating is due, although there were no delays in any month. What to do?

When it comes to paying for heating, you need to start from the question: what is the custom in your region, what standards apply for this?

• dosed throughout the year;
• for the entire heating period.

Apparently, you have just the second option. This means, as expected, they calculated the amount based on the monthly average of the year, and at the beginning of the next year they recalculated it according to the meters. The management company is right, the receipt for heating did not come to you by mistake, but on time.

Still have questions?

In this article we talk about typical options for resolving legal issues, but each case is unique. Take advantage of a free consultation specifically for your specific case, call right now by phone: (it's free)

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Recommended reading

What will change in 2020 for apartment owners

Since the beginning of the year, there have been many changes in the housing and communal services sector. Svetlana Razvorotneva, executive director of the National Center for Public Control in the Housing and Public Utilities Sector (ZHKH Control), spoke about the most important of them on the hotline in Rossiyskaya Gazeta. And also about new benefits and housing for orphans. And why today even a well-functioning management company (MC) can lose its license.

Svetlana Viktorovna, let’s clarify what has changed in the legislation on housing and communal services since this year?

Russians have made it easier to receive compensation for major repairs

Svetlana Razvorotneva:

On a positive note, the “Comfortable Urban Environment” program continues. At the end of last year, there was an active discussion about excluding courtyards from it and proposals to leave only public spaces. But in 2020, courtyards still remain in this program.

Any more good news?

Svetlana Razvorotneva:

Yes. The program for relocation from emergency housing has been extended. In 2019, we will continue to relocate houses that were declared unsafe before January 1, 2012. These are the houses that they forgot to include in the program, they didn’t have time. Such cases were identified by the prosecutor's office.

Also this year, new resettlement mechanisms will be developed. The first working group in the Ministry of Construction has already passed. It is planned to increase the program budget by attracting investors. An important component is the separation of work with dilapidated houses into a separate area. We will discuss this topic today in the Ministry of Construction. It is planned to develop clearer criteria for recognizing houses as unsafe.

And when will resettlement from unsafe houses, which were recognized as such after 2012, begin?

Svetlana Razvorotneva:

This year, the regions must compile lists of such houses. Further, their resettlement will be distributed in the “houses until 2014” program.

On March 1, 2020, a government decree comes into force, which states that a plumber must enter an apartment in shoe covers and with a badge

Are there new benefits?

Svetlana Razvorotneva:

Eat. On January 1, a law came into force according to which not only pensioners living alone, but also families of pensioners with disabilities can receive compensation for contributions for major repairs.

The rules for providing housing to orphans are also changing. Regions will have unified registries for these children.

Abandoned houses will find owners

Last year there were many changes in the management of apartment buildings. Will they continue?

Svetlana Razvorotneva:

Already ongoing. Since January 12, a rule has been in place that applies to abandoned houses. The local government will be able to appoint a management organization for them for a period of up to a year.

Why is such an organization needed if the house is abandoned and no one lives in it?

In Moscow, housing and communal services tariffs were approved for the first time for five years

Svetlana Razvorotneva:

It is needed to keep the house in good condition and prepare it for winter. Because they can provide heating, but in such a house a pipe will burst. But again, it is not yet clear how local governments will find and motivate management organizations to take over such houses.

As of March 1, a government decree comes into force, according to which a plumber must enter an apartment in shoe covers and with a badge. This is what everyone remembers. Basically, of course, the document concerns the work of emergency dispatch services, which people must call within five minutes.

Svetlana Razvorotneva answers questions from RG readers in the “Legal Consultation” section

If I remember correctly, the document contains quite a lot of requirements for dispatch services?

Svetlana Razvorotneva:

Yes, the caller should be called back if he didn’t get through. You are given two hours to investigate the accident; there are a number of other requirements. Such very stringent requirements for emergency dispatch services will be met by municipal services that serve several management companies, or a large management company. But it will be difficult for the HOA to comply with these requirements.

In the summer, it became easier to revoke licenses from unscrupulous management companies. Has it improved the management of apartment buildings?

Svetlana Razvorotneva:

We are currently seeing two trends. On the one hand, the number of complaints about the quality of management of apartment buildings is growing.

But, on the other hand, after the decree came into force with gross violations of licensing requirements, requests from the regions began to arrive about raider seizures of houses. State housing inspectors, without a trial, begin to confiscate licenses from management companies, and from good houses, and bring other companies there. Management companies and SROs are sounding the alarm. There are cases in the Perm region and the Moscow region.

Check your payments

One of our readers received a recalculation of fees for common household needs (CHN), hot and cold water for 2020. He knows that recalculation can be made for the three previous years. But he doubts its validity. How can he verify that payments have been calculated correctly and legally?

Svetlana Razvorotneva:

You need to find out where the recalculation came from in the first place: contact the management organization and ask to provide supporting documents. Therefore, for recalculation, grounds are needed: standards have been recalculated, tariffs have changed - what exactly happened?

That is, illegal recalculations are taking place?

Svetlana Ravorotneva:

There are cases when they try to charge and add additional fees for what the owners have already paid.

Some management companies set, for example, a debt for heating. You bring the receipt, the debt is removed. But no, you have to pay.

Often such stories occur when there is a change in management company. The old company has already spent the money somewhere, has not paid it to the resource supply organization, the new one is trying to re-collect it from the residents.

The owner of the apartment has the right not to pay for personal consumption of electricity and water if he lives at a different address

Here's a case. The village is practically abandoned, our reader Nadezhda reported. Few people remained there. But they continue to charge for utilities. Recently they even calculated the payment for water according to the standard, although there are meters. Can I refuse to pay for services? Or at least reduce them?

How not to overpay for housing and communal services in 2020

Svetlana Razvorotneva:

As long as you own the property, you must pay for its maintenance.

This is what you pay 100 percent for and cannot refuse: for utility resources consumed for general house needs and for heating. Because even a house in which the majority of owners do not live must be heated.

Now you have been charged according to the standard, apparently because you have not taken meter readings for a long time. If you have not done this for more than six months, then they begin to charge you payments according to the standard with an increasing coefficient.

To prevent this from happening, you can send an application to the organization that charges for water, stating that you live at a different address. And then, they won’t charge you for water.

This is not the only question about payments for apartments in which people do not live. Here Galina Buranova refers to government decree No. 354, which states that the calculation of the amount of payment is made for the provided utilities. She asks why she should pay for utilities that were not provided?

How to divide a personal account in a privatized apartment: legal nuances

If you live in the same apartment with several owners and do not want to pay too high utility bills alone, you should think about getting a new personal account.

What to do if you haven’t received a receipt for utilities?

Of course, among utility payers there are irresponsible elements who equally do not care whether the price of hot water rises or not. But there are also property owners who pay all the necessary payments on time, and they are seriously wondering what to do when the receipt for the apartment has not arrived and where to see how much debt they have.

Our articles talk about typical ways to resolve legal issues, but each case is unique. If you want to find out how to solve your specific problem, please contact the online consultant form on the right →

It's fast and free! Or call us by phone (24/7):

If you want to find out how to solve your particular problem, call us by phone. It's fast and free!

What does the apartment fee consist of?

major repairs, heating, hot and cold water supply, electricity and gas supply, if the house is gasified (5). In addition, the amounts for services for general house needs are indicated (6). From September 1, 2012, according to the new rules for the provision of utility services approved by Decree of the Government of the Russian Federation No. 354, fees for the consumption of resources inside the apartment and general house consumption are calculated separately. And it is indicated in different columns on the receipt.

Every month we all receive bills to pay for housing and communal services. Of course, first of all, we are interested in the final amount. If it seems adequate and is not very different from what it was a month ago, we pay the bill without, as they say, going into details. If the numbers in a payment are surprising and alarming, you want to figure out where they came from.

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The concept of housing and communal services

For a normal existence, a person, among other things, needs housing. It doesn’t matter whether it is a private house or an apartment in a high-rise building. Living in a particular place requires maintaining a house or apartment in a habitable condition that complies with legally established technical and sanitary and hygienic rules. And amenities in the form of hot or cold water, electricity and heating during the cold season are also a necessary factor for normal existence.

Such services provided to the population are called housing and communal services, because they provide several residential and other facilities at once, which is much more convenient than providing each specific building. Special organizations provide these services:

• Housing and communal partnerships (TKZH);
• Management companies (MC);
• Housing and communal services (HCS).

Learning to read housing and communal services receipts

The receipts have a column “change in fee amount”. What does it mean? L.V.: - For September you were not charged, for example, for, and in the receipts for September it was written that an additional fee would be charged for this service in the receipts for October. Therefore, there is a change in the amount; in this column there is a figure for the payment for September.

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We have a four-entrance house and no heating in common areas. The batteries are installed, but they are not connected and do not heat up. How, then, should we pay for common household needs? L.V.: - Contact the management company to install metering devices in the house and adjust the heating. Moreover, according to Government Resolution 354, recalculation according to . If you have an under-delivery of services in your apartment or they are of poor quality, that is, the room temperature is less than 18 degrees, write a statement to the management company. The head of the building management should come, measure the temperature in the room and present you with a report. In our Central District, when boiler houses were being reconstructed, the heating in some houses was insufficient, so in this case we recalculate. But it is not set for recalculation.

Types of utility payments

You have to pay for everything, including the provided housing and communal services. For the convenience of calculating payments, different statements are maintained depending on the type of service provided. Among the types of housing and communal services, the following are distinguished:

• Water supply (cold and hot water);
• Electricity supply;
• Gas supply;
• Drainage;
• Heating;
• Internal and external landscaping, etc.

For each column from the above list, charges are made and transferred to the owner of the square meters in the form of a receipt indicating the total amount that must be paid on time. Typically, such receipts are delivered to the apartments of city residents by employees of special housing and communal services.

Receipt for housing and communal services: everything the owner should know - MosTSZH

Today, all citizens pay for housing and utility services by presenting a housing and communal services receipt - the basis for the transaction of transferring funds in favor of the utility service provider (PU).

A receipt for housing and communal services is an official payment document that reflects information about the amount of charges to users of housing and utility services for the past month.

In connection with the implementation of the GIS housing and communal services, the receipt is also generated in electronic form.

What information does a receipt for housing and communal services include?

Receipts for payment of utilities include a list of typical utilities (cold and hot water supply, heating, electrical energy, sewerage, gas supply), a contribution for major repairs , as well as a list of so-called “housing services” (payment for residential premises): content and current repairs of common property, communal resource for the maintenance of common property (KR SOI).

This document may also indicate the need to pay, for example, for the protection of the territory of the house, the operation of a video surveillance system, intercom maintenance, and television signal reception services (antenna).

Please note that coordination of absolutely all additional items with citizens living in the house is mandatory. This is usually done at general meetings.

All owners of residential premises must separately agree in writing to pay for services that the standard receipt for housing and communal services does not include.

The final amount to be paid is calculated taking into account the established tariffs for a certain period and the indicators of the CG user's meter. Note that today individual metering devices are installed in many apartments. Their owners provide evidence themselves.

As for residents who do not have metering devices, their utility bills are calculated based on standards or data from public meters.

At the same time, information is taken into account about how many people live in the apartment, what is the square footage of the room, and whether it contains devices with increased energy intensity.

Homeowners' associations and management companies are required to issue personal accounts for apartments that are someone else's property or are used on the basis of a social tenancy agreement. But remember that a personal account is not a document that can act as confirmation of the rights of the owner or tenant. A social tenancy agreement or a certificate of ownership, on the contrary, is such a justification.

The personal account indicates:

• information about the owner;
• information about citizens temporarily or permanently residing in the apartment;
• total footage of the room (total area);
• a list of utilities and other services provided to this premises;
• share of owners of residential premises (if there is more than one).

To open a personal account, you need to submit to the passport office:

• owner's passport;
• certificate of ownership or social tenancy agreement.

Registration of a personal account is required specifically in relation to the apartment, and not its owner. If a citizen is the owner of several premises, it is necessary to organize accounting of charges and payments for each of them. You can change your personal account only after receiving the written consent of the owner.

A receipt for housing and communal services is a document that resembles a monthly form to be filled out. It is generated by an authorized organization and delivered directly to the owners. Each apartment owner is provided with a housing and communal services receipt. The transcript in the document concerns such points as:

• account number;
• details of the organization providing the services;
• calculation period;
• general information about the property;
• meter readings;
• general house expenses;
• information about benefits, subsidies, and installment plans available to the owner.

Receipts for housing and communal services for an apartment and for a private house may differ in sections for payment of concierge services, maintenance of the entrance and intercom - that is, general house expenses. It is important that the information displayed on the payment slip is understandable to the consumer. The data should be transparent - a person should not have a question about how to decipher a receipt for housing and communal services.

For most Russian subjects, the information in this document is structured in a certain way.

1. The first part displays information about the payment amount for the calculation period and making earlier advance payments. In the same section, the amount of debt, if any, is sometimes written down. The first part of the receipt for housing and communal services includes information about the details of the company providing the services; they are needed so that the user can pay for utilities.
2. The second block contains general information about the utility consumer (the owner or tenant of the residential premises), as well as the number of people living or registered in the apartment.
3. The third block is the most important. This is a summary table that displays user data, units of measurement and final calculations, including advances and all outstanding payments.
4. The fourth block is a tear-off coupon (form) for transmitting meter readings.

Thanks to such a detailed description, the owner can personally check all charges. If he does not agree with the figures, he can contact the settlement center of the management company or the accounting department of the homeowners' association.

The National Payment Council has introduced a standard, according to which a special bar code is currently affixed to all housing and communal services receipts. Thanks to a special service, each consumer, using automatic terminals, can quickly pay for utilities without entering information manually.

Situations vary

Conscientious people try to avoid debt, so as not to accumulate debts and not lose the opportunity to receive this or that service, so they pay all necessary bills at once. But there are situations in life when once again the receipt suddenly did not arrive.

This can happen for various reasons. For example, an employee of the management company did not deliver it, the receipt fell out and flew away, rolled behind the mailbox or ended up in a neighboring one. More complex situations may arise. For example, a person lives far from an apartment that he owns, and it is inconvenient for him to travel across the city or even to another locality to get a receipt. Or, for example, someone has several apartments located in several areas.

But whatever the reason, the question remains, what to do if you haven’t received a receipt? Should I take any action or wait for the next payment? Who should I contact and can I view it electronically?

When do payments for an apartment in Moscow arrive?

“Since then, it has managed to change in appearance, and it is increasingly being ordered and paid for electronically. The document is sent without an envelope, but folded and sealed at the edges, with a colored block of socially significant information, uniform for the entire city.

What does this or that column on the payment slip mean?

At the top of the document there is an information block for transmitting readings from individual water meters. It indicates the payer code, last name, first name, patronymic and residential address, as well as previous meter readings. On the receipt itself, the last name, first name and patronymic of the owner or responsible tenant are printed at the top left, below is the address, and below it is a barcode.

Where to pay for housing and communal services? There are a large number of ways to pay for housing and communal services today. Payment can be made in cash, using plastic cards, as well as electronic money.

So, where can you pay for housing and communal services?

The simplest and most famous way is to deposit cash at the cash desk of a bank branch. Many banks provide this service and almost all charge a fee in the form of a percentage of the payment amount or a fixed commission amount. The housing and communal services payment receipt specifies the types of payments for which repairs are required (for privatized apartments); locking device (intercom); such banks as Sberbank and Bank of Moscow.

They do not charge a commission. . that it contains payment for October. those. the communal apartment arrives a month later. Residents of Moscow can check their debt for housing and communal services in If you are in doubt whether they are sending you the correct bills, you can do anything. As explained in the capital's mayor's office, debt receipts for utility services can be received by CHECKING THE RECEIPT FOR THE APARTMENT.

gas, electricity in an apartment or house. What is included in housing and communal services? Your monthly bills for housing and communal services, or HCS, may include: a single payment document EPD, which includes a bill for most housing and communal services.

You can read more about how to use the EPD in our instructions; receipt for

Recommendations for payers

In fact, if the payment does not arrive, or the receipt was delivered later than indicated, nothing bad has happened yet. Here are some recommendations on what to do in such cases:

1. To obtain information about the lost document, you can contact the Housing and Communal Partnership Management Company. Here they must tell you whether they issued a receipt or not and restore it, because all information about accrued housing and utility payments must be stored in archival documentation.
2. Another simple way to find out the debt on utility bills is to contact large domestic banks. This can be done by contacting the bank's cash desk in person or using online banking.
3. You can find previous payments. They are usually not thrown away, but collected in case of controversial situations. Here you will need to find your personal account number. By indicating it on the website of the bank through which transactions for payment of utility bills have already been carried out, or on another thematic resource, you will be able to find out how much was charged to you for this month and for what.
4. Also, old receipts may contain the telephone number of the organization responsible for calculating the amount due. By calling there you can easily find out the necessary information.
5. If you have access to the Internet, you can use the services of sites that provide information on charging for housing services.
6. As a last resort, go to the nearest Energosbyt branch and find out how much and for what types of housing and communal services you were charged.

I have received a debt epd for the period that I paid where to apply

Then a special plug is lowered into the riser on the desired floor and the pipe exit from a particular apartment is closed. That is, the central riser is open for other residents, as usual. And the debtors’ bathrooms and toilets don’t work properly. To regain your usual comfort, you need to contact your management company and discuss debt repayment options. If you have questions for the authorities, call every day, except weekends and holidays, from Monday to Thursday from 9.

How to check debt epd

Although, by law, he has the right to do this from the first month of payment delay. But even at the same time, until the debt is six months old, there is still an opportunity to pay it off or delay full repayment for some time. Please note: even if the matter comes to trial, you can come to the meeting with a paid receipt.

However, it is wise to take such actions before the start of court hearings. It must be understood that going to court is a last resort measure used if other methods of influence have proven useless.

First, you should calm down - such a receipt will not lead to prosecution, fines or other serious measures. However, before making a payment, you need to find out whether the claims are legal.

Solidarity debt for utilities

Also, information about the amounts of monthly payments, calculations for new services, and the presence of non-payment for housing and communal services is also received using mobile communications. You will need to send an SMS to 7377 or dial a USSD command to the short number 377.

• FULL NAME. owner of the premises or user of services (for social rented housing);
• mailing address;
• barcode (for payments through ATMs and payment terminals);
• the reporting month;
• payer code;
• details of the management company;
• information about the residential premises (area, number of registered residents, etc.)

Under the table with the types of services, reference information is given: type of property (own or state (or municipal), total and living area, number of people registered at this address (preferential categories of the population are indicated separately), dates of creation of the EAP and last payment for services.

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How to pay for EPD

Although there are standard services provided for each residential property (electricity, gas, sewerage, major repairs, etc.), each residential building may have its own list (security, concierge service, cable TV antenna payment, etc.). d.).

4. Heating main pl.

- heating of the main area. The largest supplier is the Moscow United Energy Company (MOEK). It is calculated as follows: last year’s volume of service is divided by 12 and then divided by the total area of ​​the house, then multiplied by the total area of ​​the apartment. The result obtained should not exceed the established standard - 0.016 Gcal per 1 m2.