How to call the Moscow housing and communal services hotline

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You can report problems through the housing and communal services hotline using the specified federal and regional numbers. You need to be prepared for the fact that the answer will be of a reference nature. Then you will have to apply personally to administrative and judicial authorities. In controversial situations regarding housing and communal services, qualified legal support is recommended.

Free legal consultation by phone:

Moscow, Moscow region.

St. Petersburg, Leningrad region.

Calls are free.

Hotline for housing and communal services in Moscow - dispatcher's phone number

The Moscow Housing and Public Utilities Department has its own hotline, which residents of the capital can use to resolve any issues that may arise.

In Moscow, there is a unified dispatch service for emergency situations on intra-house hot water supply (hot water supply), cold water supply (cold water supply), heating, sewerage and electricity systems, as well as for receiving applications from the population to call plumbers, electricians and other housing and communal services specialists .

Operators of the Moscow Unified Dispatch Center are now accepting the same applications that residents usually submit to district housing and communal services. For example, a clog in the bathroom, dirt in the entrance, a burnt out light bulb.

Job description of the housing maintenance site manager

Approved at the general meeting

HOA "Almaz-09"

"05" August 2011

Job description for the dispatcher of the Almaz-09 HOA

1. General Provisions

1.1 This job description defines the functional duties, rights and responsibilities of the dispatcher.

1.2. The dispatcher is appointed to the position and dismissed from the position by order of the Chairman of the Board of the Homeowners Association in the manner established by the current labor legislation without presenting requirements for education and work experience.

1.3 In his work, the dispatcher is directly subordinate to the Deputy. Chairman and Chairman of the Board of the HOA.

1.4 The dispatcher’s workplace is a room for dispatchers on the 1st floor of entrance No. 1 of a residential building at the address: st. Art. Razin house number 54.

1.5 The work schedule of dispatchers is established according to the schedule from 9-00 to 16-00. The work schedule can only be changed with the permission of the Chairman of the HOA Board. The dispatcher must appear at work no less than 15 minutes before the start of his work.

1.6 In his work, the dispatcher is guided by local regulations of the HOA, including internal labor regulations, labor protection, safety and fire protection standards, an employment contract, orders and instructions from the deputy. Chairman and chairman of the HOA, with this job description.

1.7. At the dispatcher's workplace there should be: Lists of residents and an apartment plan with information about the location of apartments by entrances and floors of the building being serviced; Lists with license plate numbers of cars belonging to the owners; Rules for the use of passenger elevators, Rules for the use of the intercom system (ROM); Rules for using the automatic fire protection system (AFPS); List of telephones used in case of emergency and extreme situations; A journal for receiving requests from residents for maintenance; Log of issuing/receiving keys.

1.8 During periods of temporary absence (due to illness, during vacation), by written order of the Chairman of the Board of the HOA, the duties of the dispatcher are temporarily assigned to the person replacing him.

2. Functions

2.1. The main task of the dispatcher is to monitor the premises and territory of the serviced house through video cameras in order to increase the safety of residents of the entrances;

2.2. Monitoring the condition and operation of life support and home maintenance systems.

2.3. Coordination of measures for the timely elimination of possible emergencies and emergency situations on engineering networks and systems by employees of the relevant services.

3. Job responsibilities

The dispatcher is obliged:

3.1. Know the layout of apartments using an apartment diagram

3.2. Monitor the territory of the serviced house using installed video surveillance cameras, both inside the premises of the house (at elevator platforms, ...) and in the local area in order to prevent possible criminal acts by unauthorized persons, eliminate possible accidents and maintain order.

3.3. If suspicious strangers appear or commit illegal actions (attempting to open a vehicle or stealing it, etc.), it is necessary to inform the management of the HOA to receive further instructions. If it is not possible to contact the management of the HOA, the dispatcher acts according to the situation and, in exceptional cases, can independently call the police (by phone numbers indicated in the list of emergency services).

3.4. Do not allow unauthorized persons to enter the territory of the house who cannot explain the purpose of their visit, thereby excluding possible cases of theft or causing material or moral damage to the owners of the house.

3.5. If difficult, conflict situations arise with strangers or guests of the residents of the house, report this fact to the management of the HOA.

3.6. Accept requests from residents for maintenance of apartments, register them in a journal, issue tasks to HOA specialists and monitor the implementation of these requests.

3.7. Record in a specially kept journal all comments on the technical condition of engineering equipment and communications, as well as the serviceability of doors, intercom, the presence of light in the staircases, the condition of mailboxes, etc. and promptly report any malfunctions to the HOA management in order to eliminate the malfunction.

3.8. When receiving information (both independently and from residents) about emergency situations in apartments, stairwells, basements, attics, local areas, elevators such as fire, smoke, power outages, pipeline breaks, leaks , malfunction of the intercom, ODS, etc., immediately notify by telephone specialists in the maintenance of elevators, water supply, electrical networks, intercom, etc. Make an entry about the mentioned fact in the journal, inform the deputy. Chairman, or Chairman of the HOA board about what happened.

3.9. Maintain all logs and other documentation accurately.

Russian housing and communal services hotline telephone 24/7

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Info

And this continues ad infinitum. For example, I managed to get through twice - at about 22:00 on September 28 (I called all day unsuccessfully - the line was busy) and at about 21:00 on September 29 - a sweet girl’s voice told me that the operator would answer in 15 minutes, after a few minutes of waiting the same voice told me, that the operator would answer in 2 minutes, then several more times I was asked to wait for 2 minutes, after which the same voice asked me to wait another 6 minutes, etc., until my patience ran out (after all, the call is not free) and I disconnected. So we sit in the cold, although the whole house has been connected for several days.

Cold in apartments along the riser from the 1st to 5th floors (2, 6,10,14,18) in building 11, building 2 on Sheremetyevskaya Street. But families of WWII participants, veterans, disabled people and children live in them. JUST A MODIFICATION OF PEOPLE.

Russian housing and communal services hotline telephone 24/7 for passengers

It is allowed to send requests that are well-written and contain reliable information to the department’s e-mail address. A complaint about the housing and communal services hotline in the Moscow region and other regions is submitted orally.

Written appeal

You should focus on the requirements for a complaint specified in Federal Law No. 59 of May 2, 2006. The document must contain information about the applicant and clearly indicate the content of the problem with references to the regulatory framework.

The complaint, if submitted in writing, must be dated and signed by the complainant. Anonymous messages will not be considered, as will complaints that are unreadable and contain obscene language.

Online

Many departments have virtual reception desks and also provide email addresses to which complaints can be sent electronically.

The SRHKH Fund was created after the publication of Federal Law No. 185-FZ of July 21, 2017 “On the Fund for Assistance to Reforming the Housing and Communal Services.”

The fund mainly deals with government financing of major repairs of apartment buildings, as well as issues of liquidation of dilapidated housing and moving residents to new apartments.

The fund will help everyone

Since 2013, the fund has also been involved in replacing damaged pipelines and other utility networks, as well as replacing outdated and broken equipment with more modern ones. Both ordinary citizens and workers in the housing and communal services sector can contact the fund with a question or request for support.

Free consultation with a lawyer on housing and communal services issues in Moscow by phone

Many citizens are convinced that fighting housing and communal services is useless. But this is a mistaken opinion. Today there are a large number of legislative acts that regulate the work of public utilities. On the basis of legal norms, it is necessary to combat problems associated with the work of housing and communal services.

In order to contact experts in the field of housing and communal services, you can fill out an application on the website. In addition, there is a chat with which you can communicate online. It is important to correctly explain to the consultant the nuances of the problem, without missing the details. This will help the lawyer quickly understand the issue.

Russian housing and communal services hotline telephone 24/7 free

This is a hotline, which is provided by the Prosecutor General's Office of the Russian Federation, but it can only be used to obtain background information regarding the procedure for contacting the department. Phone in Moscow – 8 (495) -987-56-56.

It is possible to contact the hotline of the Public Chamber of the Russian Federation. Phone in the capital: 8-800-737-77-66. From Monday to Thursday you can call from 9 am to 6 pm.

On Friday – from 9 to 16:45.

The Moscow Government hotline for housing and communal services issues operates at the number. It is enough to contact the dispatcher, he will redirect the citizen to the necessary specialist. Departmental numbers are also valid.

Housing and communal services hotline of Russia telephone around the clock Irkutsk region

You are sitting, freezing, because there is another cold snap outside, and at the same time you know for sure that you will pay for heating in full in May.

Many questions are asked about subsidies for utility services: when there is a rent debt, local officials simply kick the unfortunate ones out, instead of working on the issue of debt reform and issuing subsidies to those in need. I have to complain. Many residents of the first and second floors of high-rise buildings are charged for using elevators, although they do not use them. The law clearly states that the service must be provided and used, but where, pray tell, should residents of the lower floors go? Chasing pigeons onto the roof? When asked, the management company or homeowners association says that these are the instructions and they don’t want to do anything.

Free telephone hotline of Mosenergosbyt in Moscow for individuals

For several years I have been trying to get the correct time set on my three-tariff meter. Since October 15, I have been constantly calling Mosenergo, but I can’t get an answer. Today they told me that now from 2020 this is a paid service, and why did Mosenergo wait so long for this service? became paid. 1400 rubles I have to pay for Mosenergo’s mistake - why should I pay. This is complete chaos - CORRECT YOUR MISTAKES YOURSELF, AND NOT AT OUR EXPENSE.

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Good afternoon! My name is Elena! For 3 months I have been fighting with Mosenergosbyt which is located at Ul. Vinokurov's house. No. 3 In June, I changed the old meter to a new 3 tariff. They just forced me to change it. I paid 3900 for it. I am retired. Live alone. At first the meter showed normal readings. Then, when I returned from vacation, I was horrified. He began to give such testimony that I even felt bad. I have Diabetes. Pressure. Me: I began to prove that the meter cannot show 200 kilowatts.170. Kilowatt. To which I was given the answer that your refrigerator is working. I pay the amount of 1500.1600. Where? Besides, they constantly write that I have debts? I asked to check the meter that I have under warranty, they said that I have to pay 3500 for checking. And that turns out to be 7 odd? And the pension is 17 thousand. What to live on? Ugliness. Mayhem. I will be forced to sue.

Who controls the work of housing and communal services

The task is assigned not only to the Housing and Communal Services Reform Assistance Fund. Controlling authorities in the housing and communal services sector can act only within their competence. Their list includes the Housing Inspectorate, which brings the management organization to administrative responsibility. Prosecutor's offices at all levels have the right to submit a proposal to eliminate a specific violation. Control is also carried out by city and district housing and communal services committees and public chambers.

Emergency dispatch service in housing and communal services

Emergency dispatch service in housing and communal services

From March 1, 2020, updated rules for the operation of the emergency dispatch service in housing and communal services were introduced. By this day, it was necessary to ensure the transition of the ADS (Emergency Dispatch Service) to a different procedure for conducting activities. The presented article is devoted to a detailed consideration of the new requirements and operating procedures of the emergency service.

GOST R 56037-2014 “Housing and communal services and management of apartment buildings. Dispatch and emergency repair services. General requirements" contains the definitions of "emergency dispatch service" and "dispatcher".

Emergency dispatch service is a service that combines the functions of emergency repair and dispatch services.

Dispatcher (operator) is an official of the dispatch service who receives, processes, analyzes and records incoming information, requests and appeals about emergencies and malfunctions, ensures and is responsible for coordinating the actions of emergency repair services in eliminating emergencies and malfunctions.

Organization of the work of the Emergency Dispatch Service

To organize the work of a 24-hour emergency housing and communal services service in the realities of the changed legislation, from March 1, 2020, it is necessary to carry out a number of measures:

• decide on the work structure of the Emergency Dispatch Service;
• organize compliance by specialists with the service operating hours;
• formulate the responsibilities of the Emergency Dispatch Service;
• establish regulations according to which residents’ requests will be processed;
• determine the procedure for registering such requests;
• organize a system in which the Emergency Dispatch Service will promptly respond to incoming requests and eliminate breakdowns;
• assign specialists to respond to requests.

If the requirements for the operation of the service are not met, this may result in the management organization being held liable.

How the Emergency Dispatch Service works

Management organizations in housing and communal services are responsible for providing emergency dispatch services to all controlled houses - this can be done independently or by engaging a specialized service under a contract.

A special procedure is provided here for the direct management of apartment buildings by apartment owners. In this case, owners can act in two ways:

• sign an agreement with a specialized organization;
• introduce clauses on the Emergency Dispatch Service into contracts with companies responsible for the maintenance of common property, the supply of both types of water, light, heat and gas, and the disposal of sewage. This is defined in paragraph 9 of the rules approved by the RF PP No. 416 of May 15, 2013.

Operating hours of the Emergency Dispatch Service

A special feature of the housing and communal services emergency service in Moscow and any other city is its round-the-clock operation . This order has always been in effect, and it will be preserved with all updates. Dispatchers' responsibilities include constant monitoring of how engineering equipment operates. This information is entered by specialists into the journal of the emergency dispatch service of housing and communal services. The logs must also be filled out electronically. This condition is described in paragraph 12 of the rules from the RF PP No. 416 of May 15, 2013.

Emergency dispatch service: responsibilities

According to the current rules, the functions of the emergency dispatch service in housing and communal services are as follows:

• daily monitoring of the operation of utilities and equipment available in the house;
• registration of residents' requests with subsequent elimination of problems in the work of in-house engineering;
• promptly taking measures to ensure the safety of people in the event of accidents or the threat of their occurrence;
• monitoring the accumulation of gases hazardous to humans in sewers and technical undergrounds;
• providing two-way communication with elevator cabins.

To the listed responsibilities, new ones are added to ensure the operation of the service in a “one-stop shop” mode, accepting requests from residents:

• daily quality control of utilities supplied to the house. This happens at the points of connection of MKD to central networks;
• 24-hour registration of complaints received from residents, as well as monitoring their implementation within the stated time frame;
• operational monitoring of how quickly and efficiently citizens’ requests are processed. To do this, problem objects are photographed, residents are periodically surveyed about the quality of execution of requests, and so on.

The described changes involve updating the job description of the emergency dispatch service manager for housing and communal services. It can also include other responsibilities of dispatchers not provided for by regulatory documents. These additional points must be specified in the house management agreement or the HOA charter. For example, the job description often includes monitoring how the area around the house, included in the common property, is maintained.

The procedure for processing residents' requests

The functionality of the housing and communal services emergency dispatch service manager includes receiving and responding to requests from apartment owners. Applications can be submitted by telephone or during a direct visit. The consumer has the right to contact the Emergency Dispatch Service directly using an intercom located in the elevator cabin or entrance, as well as using other available means of communication.

According to the current rules, dispatchers process requests in accordance with internal regulations. With the introduction of new standards, the actions of Emergency Dispatch Service specialists are regulated by law. Among other things, the procedure for processing incoming requests is prescribed:

• registration of the application in the journal;
• clarification of the reasons and nature of the complaint;
• making a prompt decision, if necessary, connecting other emergency repair services;
• recording the dispatcher’s decision in a journal or GIS housing and communal services, depending on how exactly requests are recorded;
• transferring to the applicant the number assigned to the complaint, as well as informing him about the time frame for solving the problem and the activities that will be carried out;
• organizing the execution of the application within the time limits specified by law.

Registration of residents' requests

Complaints are recorded in a special journal or in an electronic accounting system (if available). According to the updated rules, with any registration option, dispatchers must record a telephone conversation with the owner. In addition, the emergency dispatch service will now have to record in a log the results of checking how well and on time requests are executed. It was already mentioned above that for this purpose the object is photographed, and residents are also interviewed. The complaint register is laced and sealed with the seal of the service, and the pages in it are numbered. This document is stored in the premises of the Emergency Dispatch Service. Residents have the right to review journal entries.

Deadlines for responding to requests and resolving problems

The new rules describe in detail the requirements by which residents' requests must be processed.

You have 5 minutes to answer a phone call. Exceeding this time is considered a violation. The Emergency Dispatch Service specialist does not always have time to answer; in such a situation, he calls the resident back himself within 10 minutes after he tries to get through. Additionally, you can add to the functionality of the service the ability to leave a request in voice or electronic form. 10 minutes are also allotted for consideration of such a message.

Rules for the departure of the Emergency Dispatch Service upon request

The 24-hour emergency housing and communal services service must have specialists on staff to go out and fix breakdowns on site. The updated rules also impose a number of requirements for their work. In particular, the specialist must come to the accident with all the tools and materials required to eliminate it. In addition, the employee must have:

• service ID;
• a patch or badge with your full name, service name and specialty;
• shoe covers.

If it is necessary to get into an apartment or non-residential premises, its owner is informed in advance in detail about the time and purpose of the visit.

In accordance with clause 4.2 of GOST R 56037-2014, emergency repair service specialists must be provided with prompt access to the technical premises of an apartment building , to in-house engineering support systems and equipment that is transferred to the contractor for the provision of dispatch and emergency repair services, by providing sets of keys to all workrooms, basements and attics of apartment buildings (if any).

More articles in the “Management” section

• Payment for services when metering devices fail December 22, 2016
• Charging for utilities December 23, 2016
• Replacement of elevators with capital repairs December 23, 2016
• Problems of accounting for the consumption of utility services at one station December 23, 2016
• On the collection of electricity fees by resource providers at one-way service station December 23, 2016
• Errors in electronic reporting format December 23, 2016
• How to change the management company if there is a HOA in the apartment building December 23, 2016

Emergency dispatch service in housing and communal services
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GARBAGE

THE GARBAGE IS NOT PICKED UP. VERY DIRTY. WHAT DO WE PAY FOR?

AT OUR ENTRANCE ON ST. CHERTANOVSKAYA D64K1POJOD1 MUSO IS CLEANED UP ONCE A WEEK, AND THEN WE CALL THE HOTLINE AND LEAVE A REQUEST.

Important

THE LAST TIME THE GARBAGE WAS PICKED UP ON WEDNESDAY, 12/05/2018 AND TODAY IS MONDAY, 10/1/2018. EVERYTHING IS PACKED, AND THE SMELL IS UNFORGETTABLE. AND THE COCKROACHES LIVE HAVINGLY. Request 002836 to replace two light bulbs was not completed within two days.

No one called my contact number. I waited two days for an electrician.

My yesterday's review on this topic was miraculously deleted today.

I'll see what happens with this review.

In the unified control room for housing and communal services, operators do not answer the phone, even if you call.

The machine responds and tells you when the dispatcher will answer.

What to do if there is no way to call the dispatch center?

If there is no way to call, or the single telephone number of the housing and communal services control room in Moscow does not answer, there are three options for further action:

1. Enter the elevator at the entrance and press the button to call the dispatcher.
2. Appear in person at the office of the management organization.
3. As a rule, near the entrance to the entrance there is an announcement stand - additional contacts and a “hotline” for calling specialists may be indicated on it.

Telephone number of the citywide 24-hour dispatch service serving the areas of the South-Eastern Administrative District, the Northern Administrative District, the North-Eastern Administrative District, Veshnyaki, the South-Western Administrative District, the Southern Administrative District, the Eastern Administrative District, the North-Western Administrative District, the Central Administrative District, the South-Eastern Administrative District and the Western Administrative District:

After contacting the housing and communal services dispatch service in Moscow, a resident of an apartment building can leave his review on the official website of the city.

Consequently, a citizen who has questions about the service of his residential building and surrounding area can contact the department that provides services to the relevant area. If you do not have the required phone number, you should call the Central Dispatch Service of Housing and Communal Services.

Unified dispatch center for housing and communal services in Moscow.

All residents of apartment buildings should know the telephone number of the housing and communal services department assigned to their address, as well as in what situations to contact them. To do this, you need to go to the Moscow House website and find the Housing and Communal Services Dispatch Office at the address of the house in Moscow. The single hotline created for Muscovites has also proven itself quite successfully.

Housing and communal services hotline of Russia telephone around the clock Tver region

In Moscow and the Moscow region, telephones operate around the clock, and the administration of settlements accepts claims from citizens during working hours.

The Moscow City Hall pays great attention to requests from the population. A whole network of hotlines has been launched for various issues. Residents of Moscow can receive prompt assistance, make an appointment, receive a certificate, and contact social services.

Calling the hotline should be concise and thoughtful.

It is advisable to prepare documents or reasoned facts confirming the grounds for your appeal.

When it comes to direct violations of the Criminal Code, it is worth writing a statement to the prosecutor’s office, and to resolve the conflict with contractors, it is better to file a lawsuit.

Where to complain about housing and communal services in Moscow hotline

The experiment with paid parking organized on Karetny Ryad and Petrovka streets ended ahead of schedule, although it was previously expected to end on February 28. The reason for its early completion is the Moscow government’s recognition of the experiment as absolutely successful. Now the city authorities will only expand the paid parking areas. In particular, in 2013, paid parking will occupy the entire territory of the Boulevard Ring. Thus, another 5,800 will be added to the existing 500 parking spaces. And in the near future, paid parking will expand to the entire Garden Ring. You can find out about the Moscow government's plans for paid parking by calling the Moscow City Hall and Moscow government hotline .

Please note: the operation of the equipment and hotline operators is constantly monitored; all calls and responses from operators are recorded on special equipment. Since in the first weeks of the heating season, multi-channel hotline telephones are periodically overloaded with requests from residents, Moscow Housing Inspectorate employees recommend choosing a time from 6.00 to 8.00 or from 21.00 to 23.00 to make dialing easier.