A solution for management companies and emergency dispatch services to comply with new rules for managing the housing stock.

Job description of the duty dispatcher of the emergency dispatch service of housing and communal services

2.1.11. Receiving written and oral applications and appeals from the population living in the serviced area, entering them into the dispatcher’s operational log, transferring them to the foremen of the housing maintenance area for processing and to responsible persons; preparation of responses to requests on issues related to housing maintenance, provision of utilities and paid services to the population. 2.1.2. Immediate notification of officials, internal affairs bodies, control and supervisory authorities, territorial security authorities in the event of terrorist attacks, other illegal acts, emergency situations.

Occupational Safety and Health

• — dispatch control of the progress of implementation of decisions of operational meetings held by the management of the organization;
• — dispatcher regulation of the progress in eliminating emergency incidents, accidents, damage and shutdowns of networks of intra-house systems within a specified time frame;
• — informing responsible officials in accordance with the established procedure;
• — interaction with dispatch services of contractors and the public;
• — dispatch communication between workshop areas and the management of the housing maintenance area.

2.8. Receives and transmits telephone messages, messages about accidents, damage, malfunctions of networks and structures of residential buildings, flooding of apartments and basements, leaking roofs, freezing of external walls and ceilings, deterioration of operating conditions, disruption of the improvement of local areas, deterioration of its sanitary cleaning.

Maintenance and repair of a residential building. Time frame for troubleshooting

Today I want to tell you about the contents of the renovation of a residential building, namely, we will look at what is included in its contents, what kind of violations there are in the quality and frequency of housing services, and also at the very end I will give a table with violations and within what period certain violations should be eliminated by the responsible persons. And so let's get started.

• I would like to start with what is included in the maintenance of a residential building? In accordance with the rules and regulations for the technical operation of the housing stock, the list of services for the maintenance and repair of the housing stock includes the following types of work:
• — Services and works for managing an apartment building;
• — maintenance, current and major repairs of the common property of an apartment building, including:

• Technical inspections, inspection of common property (roofs, attics, basements, etc.);
• Maintaining in-house engineering power supply systems and electrical equipment in working order;
• Maintaining standard temperature and humidity in the premises that are part of the common property (for example, for heating in hallways and basements);
• Cleaning and sanitary cleaning of common areas and land;
• Collection and removal of solid and liquid household waste;
• Accumulation and collection of waste mercury-containing lamps and their transfer to specialized organizations;
• Fire prevention measures;
• Maintenance of green spaces and landscaping elements;
• Current and major repairs, preparation for seasonal operation;
• Measures to save energy and improve energy efficiency;
• Installation, startup, maintenance and checking of readings of communal meters for cold and hot water, heat and electricity, gas.

House maintenance work must be carried out throughout the entire life cycle of the building, constantly or with frequency in accordance with standards.

Repair of the common property of an apartment building is a repair carried out as planned. It is undertaken to restore the serviceability or performance of a residential building, with the replacement or restoration of some of its components, determined by regulatory and technical documentation.

1. The decision on current repairs is made by the general meeting of premises owners.
2. The list of repair work must be specified in the contract with the management company, since the management company will carry out the work in accordance with the contract.
3. Violation of the quality and frequency of housing services

Determining the quality of public services is relatively simple, since all criteria are strictly prescribed in the legislation, but this cannot be said with regard to housing services. The only document that regulates the quality of housing services for a particular home is the contract for their provision.

Therefore, when concluding a contract, residents must ensure that the services and their frequency are listed in as much detail and specificity as possible.

If some work (listed in the contract) is performed poorly, is performed too rarely or is not performed at all, the building management authorities are obliged to reduce fees for maintenance and repairs.

Also know that there is a minimum list of services and work required to ensure proper maintenance of common property in an apartment building (RF Government Decree No. 491). The contract for the provision of housing services must comply with it, otherwise the contract may be considered illegal and may need to be re-signed in court.

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Now let's talk about troubleshooting times!

Job description of the management company, about working as a dispatcher in housing and communal services

1. Labor legislation of the Russian Federation.
2. Fundamentals of labor organization and some methods by which personnel management can be carried out.
3. The period during which qualification type certificates continue to be valid.
4. Rules on the basis of which personnel services and training centers operate properly.
5. The procedure in which certain documentation is prepared, on the basis of which training or verification of the professional competence of personnel is carried out.

1. Purpose, operating parameters, management techniques that are used to effectively work with the dispatch console. This also includes knowledge of the principles of operation of a dispatch-type control system.
2. The future specialist must thoroughly study the software that is used in the supervisory control system. Knowledge of how to use the program is also necessary.
3. He must have a good understanding of the purpose and interpretation of signals received by the devices located on the dispatcher's console.
4. The candidate also needs to carefully study the job responsibilities of a housing and communal services dispatcher, and the provisions on the dispatch service specified in the legislation.
5. He must have a good understanding of what equipment should be included in the control panel.
6. Knowledge of the method of accepting applications and recording negotiations is necessary.
7. The future dispatcher needs to study in detail the order in which requests for equipment malfunctions are received and recorded.
8. You need to know what a person holding the position of dispatcher should do in the event of an emergency situation.
9. Oddly enough, the housing and communal services dispatcher must have some knowledge of the basics of psychology in order to calmly calm a person who, for example, is stuck in an elevator.

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Emergency dispatch service for housing and communal services and its 24-hour duties

If your building has fewer than 16 apartments and is directly managed, for example, by the House Council, then the organization of the ADS is entirely the responsibility of this council. In this case, depending on what equipment or communications were damaged, you will have to call the dispatch services of resource supply organizations. It must be remembered that the emergency service only fixes faults free of charge in utility networks and equipment related to common property. If a problem occurs with communications inside the apartment, residents will pay for such repairs separately.

Job description of a dispatcher of the emergency dispatch service of housing and communal services

Before being appointed to a position and starting work, the dispatcher undergoes the necessary instructions and makes sure that the conditions correspond to the possibility of fulfilling the designated obligations. Hygiene requirements are observed at work; smoking and eating in the workplace are not allowed. This can distract from the situation when you need to emergency shut off the water or electricity supply to prevent dangerous consequences. In order for the dispatcher to perform maintenance correctly, he is granted certain rights. The employee has the right to participate in the discussion of plans and calendar events on which his work depends. Conditions are created for the dispatcher in which he can perform his duties. He must dispose of the necessary property and demand repairs to the equipment used. The rights include making proposals to improve the level of services.

Job responsibilities of a housing and communal services manager

In the “ADS 100%” service, we included all the capabilities of traditional PC systems and supplemented them with modern tools. This allows the service to improve the work of a management organization of any size. You will be able to abandon outdated programs and paper logs, save on automation, increase the efficiency of serving residents, and attract more clients. Fill out the form if you want to take part in a 30-day free trial and use the “ADS 100%” service.

In the event of a temporary absence of the emergency response service dispatcher, his duties are performed by a person appointed by order of the head of the organization, who is responsible for their proper execution. Job Responsibilities The emergency response service manager performs the following duties: 2.

This job description defines the functional duties, rights and responsibilities of the Dispatcher. The dispatcher is appointed to the position and dismissed from the position in the manner established by the current labor legislation by order of the director of the enterprise. A person is appointed to the position of Dispatcher who has: 1. As of March 1, 2020, updated rules for the operation of the emergency dispatch service in housing and communal services have been introduced. By this day, it was necessary to ensure the transition of the ADS (Emergency Dispatch Service) to a different procedure for conducting activities. The presented article is devoted to a detailed consideration of the new requirements and operating procedures of the emergency service.

Dispatcher job description

1.4.1. Secondary vocational education without requirements for work experience or primary vocational education and work experience in the operational regulation of the management (production) process for at least 3 years, including in this organization for at least 1 year. 2.1.1. Using computer technology, communications and communications, carries out operational regulation of the progress of production and other types of core activities of the Organization or its divisions in accordance with production programs, calendar plans and daily shift assignments.

Water supply breakdowns

Elimination of problems with cold and hot water supply must be carried out in accordance with the requirements of the instructions.

Time limits for turning off hot and cold water:

• the total duration of lack of water is no more than 8 hours per month;
• in case of a single breakdown – no more than 4 hours;
• If an emergency occurs on a dead-end highway, it may take up to 24 hours to resolve it.

It is worth noting that turning off the cold water supply without warning can only happen if there is a threat of an accident or natural disaster. The case when the subscriber does not pay for water supply for more than 6 months is not considered here.

External (icing, contamination, destruction of drainpipes) and internal (leaks, blockages) problems must be eliminated immediately after detection in order to prevent further destruction of the system.

Permissible duration of lack of drainage:

• no more than 8 hours in total;
• 4 hours for a one-time breakdown.

Equipment that has been repaired is considered handed over after a certain time has passed. Thus, the drainage system after current repairs is considered completed after 8 hours have passed, and after a major repair - 72 hours.

Professional standard: Emergency dispatcher

On the eve of July 1, 2020, the day when Federal Law No. 122 of May 02, 2015, which defines the specifics of the application of professional standards in Russia, will come into force, RosKvartal has launched a series of articles, the purpose of which is to introduce you, dear readers, to professional standards in the housing and communal services sector . For employees of the fifth qualification level, the professional standard establishes the following private labor functions:

• organization and control of the activities of the dispatch service;
• organization of joint actions with operational and emergency services, local governments and executive authorities in the event of emergencies:
• organization of preparation for testing and confirmation of the qualifications of dispatchers .

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The concept of emergency dispatch service of housing and communal services

ADS is a special organization that eliminates minor accidents and supervises the engineering and technical property of an apartment building around the clock. Personnel who have been instructed, trained, passed the necessary tests and received the required electrical safety permits are allowed to work in the ADS.

• carry out daily monitoring of the engineering systems of apartment buildings;
• register and fulfill requests from residents of an apartment building;
• take measures when cases arise that threaten the safety of people due to detected malfunctions;
• monitor the gas contamination of basement and basement rooms, as well as the state of public address systems in elevators;
• eliminate problems with clogged sewers and garbage disposals;
• eliminate breakdowns of utility lines of the apartment building, minor damage to electrical networks;
• carry out inspection and supervision of the performance of elevator, fire-fighting and other equipment, etc.

Important! These are the most basic responsibilities of the emergency dispatch service for servicing apartment buildings.

According to Government Decree No. 416 - 2013, the unified emergency dispatch service must work around the clock, and information about its telephone numbers, operating procedures, and address must be available to all residents, so they must be located in or near the entrance. The owner (resident) must also have an idea of ​​​​the contact information of companies directly providing services: water utilities, organizations performing maintenance of electrical networks, etc. Also, according to this legislative act, the management company must enter into an agreement for emergency maintenance of an apartment building with specialized companies, or ensure the fulfillment of duties herself.

The owner has the right to contact directly the 24-hour service of the water utility dispatcher, or the company that services the building’s elevator property, etc. Also, apartment buildings can be serviced by a joint dispatch service (UDS), created by contractors or local governments to eliminate minor faults and carry out minor repairs.

If the management company has the ability to create an ADS on its own, then it must have a “Regulation on the emergency dispatch service of the management company,” which specifies:

• the responsibilities of each official in the event of emergency situations in the serviced territory or houses;
• the procedure for reporting to officials of the management company and other organizations;
• regulations with a specified sequence of actions to eliminate accidents that have occurred in a house or other area;
• list of houses served by ADS;
• a list of paid services provided for troubleshooting;
• composition of the ADS;
• the procedure for receiving and registering applications, complaints, claims and other requests;
• the procedure for monitoring completed applications or processed requests from owners and residents of the house;
• other information that will help in the activities of the dispatch service, teams performing repairs, as well as ordinary residents of serviced buildings who have the right to familiarize themselves with this document.

It must be indicated which faults in the house or subordinate territory the ADS can eliminate on its own, and which must be eliminated by the resource-providing company. To do this, the management company must enter into an agreement for the maintenance of engineering systems with the relevant organizations. If the house has fewer than sixteen apartments, then the HOA, cooperative or other institution can enter into agreements directly with the UDS or enterprises providing housing and communal services, without creating its own ADS service.

Job description of the duty dispatcher of the emergency dispatch service of housing and communal services

I approve ________________________ ___________________________________ (Last name, initials) (name of the organization, _______________________ enterprise, etc., its organizational (director or other legal form) official authorized to approve the job description) III. Job responsibilities The chief dispatcher of the enterprise is obliged to: 3.1. Ensure the rhythmic operation of the enterprise and uniform production, performance of work in accordance with production programs, contractual obligations, calendar schedules and daily shift assignments. 3.2. Take measures to maximize the use of the enterprise’s production capacity, promoting rational loading of equipment, increasing the shift ratio, and creating conditions for efficient work of personnel. 3.3. Organize operational production planning and dispatching. 3.4. Carry out regular operational monitoring of the progress of production and other types of core activities of the enterprise, take measures to prevent and eliminate disruptions in the production process, and involve auxiliary and other services of the enterprise in eliminating these violations. 3.5. Coordinate the work of enterprise departments, production transport and warehouses, conduct dispatch meetings. 3.6. Monitor the provision of workshops and areas with the necessary raw materials, materials, structures, components, equipment, as well as transport and loading and unloading equipment. 3.7. Manage the implementation of regulatory planning calculations to determine the size of launch batches, delivery dates and inventory standards. 3.8. Carry out systematic monitoring of the availability of reserves at the level of established standards in workshops and areas, the uninterrupted promotion of products through the production flow, and the implementation of delivery schedules for finished products or completed works (services). 3.9. Ensure timely receipt of the necessary planning documentation for operational control of production progress. 3.10. Provide methodological guidance to dispatch services of production departments of the enterprise. 3.11. Study best practices in the field of operational production management, take part in the development and implementation of measures to improve production planning, dispatching, operational accounting and monitoring of production progress, and the introduction of technical means of operational production management. 3.12. Manage the summing up of work and assessment of the activities of enterprise departments in implementing production programs for product release. 3.13. Participate in work to improve the specialization and cooperation of production, increase its efficiency, ensure timely accounting of product output and work performed, and reporting. 3.14. Organize work to improve the qualifications of dispatch service employees. 3.16. Manage the work of dispatchers, control their maintenance of dispatch logs and other technical documentation. 3.17. ______________________________________________________________.

Job description for housing and communal services operator

The dispatch service operator must know:

— organization of production planning and dispatching at the enterprise;

— range of products, types of work (services) performed;

— organization of operational production management service;

— fundamentals of technology and production organization;

— specialization of workshops, sections, production connections between them;

— basics of labor and production organization, labor legislation;

— regulations, instructions, other guidelines and normative documents relating to the work of dispatch services;

— rules and regulations of labor protection, safety precautions, industrial sanitation and fire protection;

— internal labor regulations.

II.

Job Description for Senior Dispatcher of the Joint Dispatch Directorate

2.3. Ensures reliable operation of the electrical system under various operating modes, compliance with the requirements of regulatory documents on the quality of electrical energy generated and transmitted to consumers and to other electrical energy systems, fulfillment of operational tasks according to the load schedules of generating equipment, energy transmission lines, and electrical substations.

• organizational and administrative, regulatory, methodological documents on the operation of energy system equipment and the organization of dispatch control, the work of the system operator;
• rules of operation on the federal wholesale electricity and power market (FOREM);
• rules and basic regulations for the functioning of the wholesale and retail electricity markets;
• Rules for the technical operation of power plants and networks of the Russian Federation;
• Rules for working with personnel in electric power industry organizations of the Russian Federation;
• provisions and instructions for the investigation and recording of accidents and other technological violations in the operation of equipment of power plants, electrical networks, power systems, industrial accidents;
• composition and procedure for maintaining operational documentation at the workplaces of operating personnel of the dispatch center of the control center, power plants and electrical networks, transit electrical substations of electric power plants;
• job descriptions and operational instructions for operational personnel of the ODU;
• dispatch instructions;
• connection diagram of the main electrical network of the ES;
• main electrical diagrams of power plants and electrical substations and diagrams of their connection to power grids;
• thermal diagrams of power plants;
• technical characteristics, normal, emergency, post-emergency operating modes, technical and economic indicators of the operation of the main equipment of power plants and power grids;
• principles of economical distribution of electrical loads between regional energy systems and power plants;
• structural diagram of building an automated control system;
• instructions on civil defense and actions of operational personnel in emergency situations;
• advanced domestic and foreign experience in organizing dispatch control of power plants;
• fundamentals of economics and organization of production, labor and management in the energy sector;
• basics of labor legislation;
• labor protection and fire safety rules.

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Management companies are served on equal terms and emergency houses

To improve the quality of the ADO service, it is necessary to:

• carry out constant work with personnel on their certification, to improve their qualifications and knowledge, as well as practical skills and abilities;
• update dispatch and repair teams, automate processes, etc.;
• interact with service consumers to determine satisfaction with the service;
• comply with the requirements of current regulations of the Russian Federation;
• achieve a minimum time to reach an operator and deadlines for completing requests;
• use modern programs for dispatching and tracking work with applications;
• adopt the positive experience of other services performing ADF duties.

ADS management can also use other ways to improve the quality of service so that small emergencies do not develop into large-scale accidents, but can be eliminated as soon as possible.

Job description of the head of the group of the Unified Duty Dispatch Service of the Uva District I

3.2.6. provision of information about the threat of an emergency and the fact of an emergency to the head of the Ministry of Defense, the head of the civil defense and emergency department of the District Administration, the chairman of the commission for the prevention and liquidation of emergency situations and ensuring fire safety (hereinafter referred to as the chairman of the CoES and FPB), the operational duty shift of the State Institution "TsUKS EMERCOM of Russia for the Udmurt region Republic" (hereinafter referred to as ODS TsUKS). II. Qualification requirements

2.1.
A person who has a higher or secondary vocational education with at least 2 years of experience in the specialty and who has skills in working on a personal computer is appointed to the position of group leader. III. Job responsibilities The group leader is obliged to:
3.1. Manage the activities of the EDDS personnel in the prescribed manner within the limits of their powers;

Job description of the duty dispatcher of the emergency dispatch service of housing and communal services

a) general information about the management organization, partnership and cooperative, including the main indicators of financial and economic activity (including information on annual financial statements, balance sheet and appendices thereto, information on income received for the provision of management services for apartment buildings ( according to separate accounting of income and expenses), as well as information on expenses incurred in connection with the provision of services for the management of apartment buildings (according to separate accounting of income and expenses), estimates of income and expenses of a partnership or cooperative, a report on the implementation of estimates of income and expenses partnership or cooperative); 7. Upon receipt of a request, the ADS dispatcher finds out the reasons, the nature of the request and makes prompt decisions on interaction with other emergency repair services. Information about the decision made is recorded in the application logbook or the state information system of housing and communal services in the case of maintaining an application logbook in this system.

24 Dec 2020 marketur 103

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Basic Concepts

Timely elimination of emergency faults is the key to the comfort of residents of multi-apartment residential buildings and is the direct responsibility of specialists, an indicator of their professionalism.
It is for these purposes that time limits for working on accidents and breakdowns, recorded in the Housing Code and a number of other official documents, were developed and introduced at the state level.

However, before considering the timing of eliminating housing and communal services accidents, you should refer to some concepts that apply in this area:

1. The definition of emergency situations themselves sounds like an accident that caused restrictions on residents’ access to certain housing and communal services.
2. Failure of structural elements in housing and communal services is a single damage to one or more elements in the system, subject to mandatory restoration.
3. The time frame for eliminating breakdowns and emergencies in housing systems is the duration of repair and (or) preventive work, which is counted from the moment the malfunction is detected or from the moment the presence of a malfunction in the system is declared.
4. It is necessary to take into account the definition of such a phenomenon as a fault in an apartment building. It sounds like a non-compliance of one or more elements with the current standards recorded in the design or regulatory and technical documentation.

Any breakdowns, accidents and malfunctions in an apartment building must be repaired as quickly as possible to restore residents’ access to certain services and benefits.

The frequency of restoration and stabilization of emergency situations in different areas of public services is as follows:

• if the electrical cable, which is the main conductor of energy into the house, is damaged, then this problem should be corrected within no more than 2 hours;
• in cases of breakdowns and accidents that may cause the collapse of walls, ceilings, or the entire house, employees of special services are given no more than 5 days according to the standards to cope with the problem;
• To correct the operation of a broken elevator, specialists are given 1 day;
• in case of blockages and other malfunctions of garbage chutes, specialists must fix the problem no later than after 1 day;
• the deadline for restoring the integrity of glass in the windows of entrances, windows, balconies is no more than 1 day in winter and 3 days in summer;
• immediately after any problems arise, the foreman must begin work in case of accidents on the pipeline and pipe connections, as well as in cases of short circuits in electrical networks;
• any problems with the entrance door must be corrected within no more than 1 day.

Please note that emergency services specialists only work with property that is common to the building (including common risers). Personal property and accidents in apartments are eliminated at the expense of the owners.

Repair and restoration of common property must be done free of charge.

Of particular interest to home residents are faults in sewer networks, since today drainage systems are most often subject to breakdowns. What time frames exist for repairing and restoring water supply systems?

1. If drainage systems are subject to leaks (drain tanks, water taps), then the problem should be corrected within no more than 1 day.
2. Accidents in drainage systems and pipe connections must be repaired immediately after detection.

Problems with sewage systems must be resolved immediately, since water is one of the vital resources. According to the decree of the Government of the Russian Federation, access to cold and hot water cannot be limited at a time for more than 4 hours. In exceptional cases, when an accident occurs on dead-end highways, restriction of access to water should not exceed 24 hours.

In the housing and communal services sector, a number of requirements have been recorded for homeowners, which regulate their procedures in emergency situations:

1. In case of detection of breakdowns and malfunctions on intra-apartment and communal equipment, individual or common metering devices, the owner’s task is to immediately inform emergency services specialists, the management company, and
2. organization providing housing and communal services.
3. If fires occur in engineering systems, it is necessary to immediately inform the emergency services.
4. If a breakdown is detected and the appropriate opportunity is available, the citizen must be the first to independently take possible measures, taking into account safety precautions, to eliminate this breakdown.

Please note that emergency response is urgent and must be carried out at any time, including holidays and non-working hours.

Deadlines for eliminating housing and communal services accidents: standards for malfunctions, accidents, breakdowns Link to the main publication