How to understand that the tap water is bad and what to do about it

Dirty water from the tap - what to do? The most common causes of dirty tap water. Signs by which you can draw conclusions about how your tap water is contaminated. How to clean a dirty water environment at home. Which authorities to complain to and where to demand water of proper quality. How to file a complaint in court: a list of documents that you can demand. Do you have dirty water coming from your tap? In our article we will tell you what to do to purify the water and obtain proper quality services from the water utility.

Causes of dirty water

There are many situations when dirty water comes from the tap. Some of them are temporary and go away after a few days, while others require immediate action, because the condition of your tap water affects your health. So, dirty tap water can occur in the following situations:

If repairs have been made to the water lines, brown or reddish water may flow from your tap for several days afterward. Usually, the water utility must warn about repair work in advance. This situation with dirty water will correct itself in a few days, when the water thoroughly flushes the pipes.
Also, the cause of dirty water from pipes may be insufficient water purification or ineffective water treatment measures. This situation indicates that the water utility is not fulfilling its duties properly and requires immediate action.
Dirty water can also be found in dead-end branches of water mains. The state of the aquatic environment in such areas must be carefully monitored. If dirty water flows for a long time, you have the right to demand that the water supply organization correct the situation and recalculate payment for this type of service.
Sometimes you can only guess that you have poor-quality water by having it analyzed. You can order such an analysis from an independent or government laboratory. The price of services depends on the type of analysis.

How to understand what is contaminated with water?

Only water utility workers can understand why the water is dirty, but you can draw some conclusions about the type of pollutant yourself based on the following signs:

Pay attention to water marks on the dishes. If they are brown or greenish in color, this indicates an excess concentration of sulfuric or hydrochloric acid.
You can tell that your tap water is contaminated with impurities of organic origin by the smell of fish, earth or decaying wood coming from the aquatic environment.
Exceeding the concentration of hydrogen sulfide in the aquatic environment will be indicated by black spots on the surface of the sink or darkening on silver tableware.
Water with excess alkali content will foam when it comes into contact with aluminum cookware.
You can draw your own conclusions about the excess concentration of metals based on the metallic taste of the aquatic environment.
Tap liquid of a brown or reddish color will indicate the oxidation of iron inside the pipelines.
Cloudy water from the tap, which clears itself after settling, indicates an increased methane content or excess air in the pipelines.

How to clean the aquatic environment?

In some cases, there are a few things you can do on your own to improve your water situation:

To purify water from heavy particles of impurities, you can let it settle. Usually within a day all the turbidity will settle to the bottom. In this way, it is recommended to purify water for watering flowers and aquariums.
If the settled water is also filtered, it will become even cleaner. For these purposes, it is better to use filter devices with silicon or carbon filters, since their efficiency is the highest. Such filters will also help if you have dirty water in your well.
Using special reagents, you can also purify tap water. Such drugs can be bought in the store. Usually the main active ingredient in them is silicon. They are used according to the instructions. After adding the drug, the water should stand for 2-3 hours, after which the liquid is carefully drained so as not to raise the formed sediment.

How exactly is it possible to clean

It is necessary to settle the tap water. After 24 hours, many harmful substances will have settled. Therefore, water for the aquarium and flowers must be stored in special containers.
Read also: The procedure for registering an inheritance for an apartment according to the law.
When it has stood for a certain time, you need to filter it. Pay special attention to filters with silicon or activated carbon. They clean well. These components perfectly absorb impurities and harmful substances. Since ancient times, people began to use silicon for purification purposes: they built wells from it or placed silicon in jugs.
It is also possible to carry out purification using special preparations based on silicon. For cleansing, you need to add the drug according to the instructions. Stir and leave for two to three hours. Then carefully drain without sediment. Then you will drink not just purified, but necessary, healing water.

It plays a key role for the body. What a person drinks throughout his life determines his well-being and state of health.

Purified water is an integral part of good health.

What to do if the water is dirty?

Above, we looked at the measures that you can take at home to purify the water, but the situation cannot be left like this and the problem of dirty water must be dealt with at the root. You can complain about the quality of water and demand action to improve its condition in the following authorities:

First, you can write a complaint to the management company. You can do this if the water is rarely dirty (usually due to repair work).
If the situation continues for a very long period, then you should contact the water utility service. They must conduct a study of the state of the aquatic environment. In this case, this procedure is carried out jointly with the housing maintenance office.
If the consideration of your complaint takes a long time or there are no changes, you can complain to the Rospotrebnadzor department. This organization must carry out all necessary checks and analyzes to clarify the quality of water. Based on the results of these studies, a list of measures will be compiled that should be taken by departments responsible for the quality of the water environment.

Complaint to the management company

The water in the tap is red, what should I do? Residents of apartments rarely face this question, but you need to know the phone number and address of the responsible company.

If the quality of the working environment of the water supply is terrible, you should complain to the management company.

It is worth filing a complaint in writing in person (with mandatory registration in the journal) or by registered mail and notification.

You need to keep the receipt for sending such an important letter , it can serve as important evidence if the process drags on or even goes into court proceedings.

The application should be drawn up correctly, indicating the address from which date the water with impurities and sediment flows. In the dictionary you need to look up how to spell plumbing correctly and the spelling of other words.

IMPORTANT! The resource supplying organization has the right to consider complaints from consumers within two days. Therefore, it is worth contacting the authority as soon as possible after the problem occurs.

Persons responsible for supplying high-quality water supply must determine whether the water in the house or apartment is potable, and for what reason metal impurities and rust appeared in it.

Specialists take liquid samples directly from the taps in the applicants' apartment . As a result, the state of the working environment in the water supply pipes, the cause of contamination, and methods for eliminating it are established. The services that are responsible for the quality and safety of water must take measures to eliminate the problem.

ATTENTION! Resource supply companies must understand that the safety and health of consumers depends on the quality of their services.

When to go to court?

No matter whether your water is dirty, hot or cold, you have the right to demand the proper quality of any tap water. Therefore, in the absence of appropriate actions on the part of the above-described authorities, you have the right to file a complaint in court.

In this case, you need to collect the following documents:

An agreement for the provision of relevant services concluded between you and the organization.
You should also bring originals or notarized copies of acts, if available.
If you ordered an analysis of the aquatic environment, the test results must also be brought to court.

What you can demand in court:

Adequate quality of water supply services.
Recalculation for low-quality services.
Reimbursement of expenses for the purchase of a filter.
Compensation for moral damage.
You also have the right to demand reimbursement of expenses for the purchase of bottled drinking water and for damage to property, if such a fact occurred.

You can order tap water analysis from us. To do this you need to call us by phone.

Tap water hardly inspires confidence in anyone. And with good reason: doctors are increasingly coming to the conclusion that the cause of many diseases is dirty tap water. But how to recognize liquid poison and protect yourself and your loved ones? This article contains some simple recommendations that will help you cope with the problem.

Very often, tap water contains various chemicals, however, in addition to them, dangerous microorganisms can enter the body.

The insidious effect of tap water is its slow action. If you drink water that is rich in dangerous compounds of chemical origin, poisoning will not occur immediately, but after some time. After one glass of tea there will be no effect, but if you drink several glasses of tea from poisonous water every day, the body will begin to decompose from the inside. Water slowly poisons the body, affects the kidneys, kills red blood cells, and affects the brain and heart.

Many people are mistaken, mistaking boiled water for purified water. During the boiling process, viruses and chemical poisons do not disappear from water. In addition, sometimes a reverse reaction is observed, since high temperature has a rather unpredictable effect on the composition of water.

What to do if dirty water flows from the tap?

The first thing you should do is recalculate, since based on receipts you are paying for clean drinking water, and not a solution that contains the entire periodic table. Of course, it is almost impossible to receive any payments or a reduction in the cost of water, but you have the right to receive compensation. But with this problem, you can contact Rospotrebnadzor, as well as the company that supplies water for you.

Helpful information:

If green or brown drops remain on the dishes, this indicates that the water contains a lot of hydrochloric and sulfuric acid.
If the water has an earthy, woody or fishy odor, this indicates that the water contains organic compounds.
If there are dark spots on the silverware or black spots on the sink, then there is hydrogen sulfide in the water.
If foam forms upon contact between water and aluminum cookware, this indicates that there is a high concentration of alkali in the water.
The metallic taste of water indicates that it contains a lot of iron.
If the water runs with brown or reddish sediment, this indicates that the water in the pipes is oxidized by iron.
If the water is dirty or cloudy, it means there is a lot of air in the pipes or there is methane present.

How can you purify dirty water?

It is necessary to settle tap water. If the water sits for 24 hours, many harmful substances will settle. This is why water for flowers and aquariums must be stored in certain containers.
When the water has stood for a certain time, it needs to be filtered. You should choose your filter carefully. Pay special attention to filters with silicon or activated carbon, as they purify water most effectively. Water filters based on silicon or activated carbon are the most effective and efficient. These components perfectly absorb harmful substances and impurities. For a long time, people began to use silicon to purify water: they built wells from it or placed silicon in jugs.
You can also carry out purification using special preparations in which silicon plays a leading role. To cleanse, you need to add the drug according to its instructions, stir thoroughly and let the water sit for two to three hours. Then carefully drain without sediment. As a result, you will drink not just purified, but healthy, healing water.

Clean water plays an important role for the body, and what a person drinks throughout his life determines his state of health and well-being. Purified, healthy water is the main component of good health.

We open the tap and rusty water gushes out? The situation is, to put it mildly, unpleasant, because we need water for cooking, washing, and laundry. What is there to explain: water is vital for us! For low-quality water, demand a recalculation!

What should tap water be like?

What to do if you suspect that the water does not meet the standards?

If you think that water of inadequate quality is supplied to your apartment, you can, at your discretion, either contact the management company or immediately complain about the actions of the management company to Rospotrebnadzor. Often the management company refuses to check the water quality, so it is more effective to immediately complain about the management company to Rospotrebnadzor.

PATH #1. WE CHECK WATER QUALITY BY THE MANAGEMENT COMPANY

Step #1. Reporting a violation

A report of a violation of the quality of a utility service can be made by the consumer in writing or orally (including by telephone) to the emergency dispatch service. It must be registered (indicating your name, address and problem). Be sure to check the name of the employee who accepted the application, the number and time of its registration. If you submit an application in writing, be sure to request a stamp of acceptance of the application on your copy with the exact time of receipt. If the service employee knows the reasons for the violation of the quality of the utility service, he is obliged to immediately inform you about this and make an appropriate note in the message log or on your application. If the reasons are not established, you must agree on the date and time of an inspection of the violation of the quality of the utility service. An employee of the emergency dispatch service independently informs the organization serving your home (management company) immediately about your request regarding a violation of the quality of service. An employee of the management company or resource supplying organization determines, together with the service consumer, the date and time of the inspection.

How to recalculate for low-quality water

Recalculation for poor-quality cold or hot water is possible only if you prove the inadequate quality of utilities. To do this, it is necessary to comply with legal requirements and a certain procedure.

First of all, you need to contact utility service providers - resource supply organizations or management companies.

Within two hours from the receipt of the application, emergency dispatch service employees are required to check the water supply in the building and record the results in a standard report. The number of copies of the act is equal to the number of interested parties taking part in the inspection. One of the copies must be handed over to the consumer (applicant) or a person representing his interests, the second copy is stored in the management company (resource supply organization).

If the utility service provider refuses, consumers have the right to draw up an act on their own. In this case, it must be signed by two owners, as well as the chairman of the board of the apartment building, and then transferred to the management company.

Upon receipt of the act, the owner must write an application for recalculation for the provision of utility services of inadequate quality. You can use a sample application for recalculation for poor quality water. In the future, these two documents will serve as the basis for reducing the water supply fee.

To determine the recalculation period after eliminating the reasons for the supply of poor-quality water to the apartment, representatives of the management or resource supply organization must make sure that services of adequate quality are provided to the consumer. As a result of the repeated inspection, an act is drawn up indicating that the causes of low water quality have been eliminated, signed by the consumer (or his representative) and an employee of the management company (resource supply organization).

Causes and consequences

Factors causing pollution

There may be several answers to the question why yellow water flows from the tap or why the liquid has an unpleasant taste/smell:

First, the problem may lie with the source itself
. If water intake is carried out from a river, lake or reservoir, then the quality of the water depends on the condition of the reservoir. So if a large amount of pollution gets there, for example, during the discharge of wastewater from industrial enterprises or man-made accidents, no treatment station will cope.
However, the water treatment plants themselves also do not work perfectly
. If outdated equipment is installed in your region, the result of its operation will be unpredictable: today the water coming out of the tap is more or less drinkable, and tomorrow there is a cloudy liquid with a distinct smell of ammonia or hydrogen sulfide.
Finally, don’t discount the communications themselves.
From the water treatment plant to your apartment, water travels several tens of kilometers through pipes of varying quality, and if the pipelines in the house are rusty, get ready for oxide flakes and an unpleasant aftertaste.

Note! If you have a question about why water does not flow from the tap, then the problem here is also most likely in the pipes. As a rule, shutdowns are made either to replace a worn-out section or to eliminate an accident.

Actually, the given list of reasons explaining the low quality of tap water is limited. However, in order to take appropriate measures, it is worth understanding what kind of water flows from the tap.

How to identify low quality water

Of course, water supply companies and sanitary and epidemiological stations themselves should determine the quality of water entering houses or apartments. However, obtaining laboratory research data is quite difficult, and the price of examination in a private company is quite high. So for a rough estimate, you should focus on external signs:

Sign	Typical contamination
Yellow, brown or reddish tint	High content of iron oxides in rusty water pipes
The appearance of brown and red flakes	Destruction of water pipes, rust contamination
Metallic taste	High iron content
Cloudy water	Presence of methane or excess air in pipes
Black spots on the sink, darkening of silverware	Presence of hydrogen sulfide
Off-smell – earthy, woody, fishy, putrid	Exceeding the organic substance content standards
Green or brown stains on dishes after washing	Excess hydrochloric or sulfuric acid
The appearance of foam upon contact with aluminum cookware	Alkalinization of water

The photo shows a characteristic yellow precipitate of iron oxides

However, these signs are only indirect, and therefore instructions for identifying the nature of pollution cannot be considered universal. It is still advisable to control the composition by laboratory methods, since neither heavy metals nor microorganisms can be determined with your own hands.

At the same time, the table above can serve as a hint if the deterioration in water quality occurs suddenly. We will tell you below what to do in such a situation.

Ways to solve the problem

Administrative methods

To begin with, we will try to force those people who have to do this on duty to solve our problem. Naturally, for this you need to know where to complain - if there is rusty water coming out of the tap.

The sequence of actions is as follows:

As soon as we get yellow water from the tap, we call the management company and demand that they either correct the situation or send a technician to solve the problem (if it is related to the pipeline and is local in nature). If your management company is attentive to its responsibilities, a call should be enough.
If we know that the organization responsible for operating the house will not be in a hurry, we submit a written application. It must indicate the start date of low-quality water supply, and also clearly indicate the requirement to restore normal water supply.
The next stage is submitting an application to the Rospotrebnazor department, which deals with municipal hygiene. The application must include full passport details and contact numbers so that you can be contacted to clarify the situation.

Usually this is quite enough. If the water continues to flow with a characteristic color or smell, we go to court, duplicating applications to the prosecutor’s office and the State. Housing inspection.

There are several nuances here:

As grounds we indicate Article 29 of the Law of the Russian Federation “On the Protection of Consumer Rights”.
The application contains demands to restore normal water supply, recalculate payments and compensate for material damage (if any was caused).

Note! Before the court decision and its entry into force, you must pay at the established rates, otherwise your status as a defaulter will be used against you in court, and the decision on recalculation or compensation will not be made in your favor.

If possible, we perform water analysis in a private laboratory and attach the analysis results to the application.

However, today management companies try not to bring the matter to court. But you need to know how to properly protect your rights!

Homemade methods

Naturally, while correspondence with authorities is ongoing, the yellow water from the tap is not going anywhere. And to use it, it is necessary to take measures that will at least partially optimize the composition.

If the problem is not pronounced, we do this:

If the epidemiological situation is favorable, the water can simply be settled
. To do this, pour it into an open container with a wide neck and leave for at least 5 - 6 hours (or better yet, half a day). During this time, chlorine will evaporate from the liquid, and solids will settle to the bottom.
Boiling can be used along with settling
. Heating to 100 0 C for several minutes kills most pathogens and reduces the concentration of chlorides.

On the other hand, when water boils, the concentration of salts increases and formaldehyde is also formed
. That is why experts do not recommend boiling water more than once and for longer than five minutes, and after boiling they advise leaving it at least until it cools completely.

Using filters

And yet today it is very difficult to imagine a situation in which tap water will be used without passing through a filter - even the simplest one.

For household use, the easiest way is to purchase a filter in the form of a jug. Its performance is relatively low, but it is quite easy to use. The main thing is not to forget to change the cartridges on time, since after their service life expires, they will not clean, but, on the contrary, pollute the water.
, so popular recently, are less effective. They more or less cope with removing mechanical particles, but to effectively combat organic matter and salts, the filter elements should be changed at least once a week.
Finally, the best solution would be to install a filter column that provides multi-stage purification. Such systems are quite expensive, but they allow you to get relatively clean water in almost any situation.

Solving purely technical problems

Sometimes plumbing can cause other types of problems. The quality of the water is fine, but when turned on, a person may receive a weak electric shock, and the sounds from the tap are also not pleasant. You can solve most problems of this kind on your own.

Why is tap water energized?

As for why tap water gives an electric shock, there are several main reasons:

“resourceful” neighbors - they may well use a pipe for grounding;

Checking whether the tap is energized

in case of poor or absent grounding of electrical appliances located in the bathroom. For example, the faucet may be energized even if there is a washing machine plugged in without grounding in the bathroom (the machine itself may be turned off);
problems with wiring hidden in the thickness of the walls can lead to electric shocks not only from the tap, but also from a damp wall, heated towel rail and even a damp curtain;
a problematic heating element can also cause this.

In some cases, you can deal with the problem yourself; all you need to do is:

Connect all electrical appliances using special RCD devices (protective connection device). It will constantly monitor the leakage current and if the permissible value is exceeded, it will simply turn off the electrical appliance;

An example of a diagram of the correct connection of a washing machine

all electrical appliances must also be grounded;
the struggle with neighbors may turn out to be long, without housing office employees, and possibly law enforcement officers;
But in the case of faulty wiring, it is better not to try to fix everything yourself.

Noise control

When the tap is open, various extraneous noises may be observed - whistling, high-frequency vibration, etc. This is a clear sign of a malfunction of either shut-off and control valves or a problem with the water supply pipes.

Most often, the reasons for this phenomenon are:

the gasket on old faucets, if it is not secured tightly, then as water flows through the tap it flutters like a leaf in the wind, creating vibrations and unpleasant sounds;

Sometimes the source of noise is a worn gasket

if the control valve on the pipe is installed incorrectly (against the flow of water), the gasket will sooner or later come off and periodically block the passage, causing vibration in the pipeline;

The direction of flow must be indicated on the valve

The reason for the constant hum can be a water leak or leaking taps at the neighbors, the whole point is that water leaking under pressure through a small gap makes a hum. This could also be caused by a clogged pipe or faucet.

Instructions for eliminating noise greatly depend on the cause of its occurrence:

in the case of a worn gasket, replacing it (or installing a more modern metal-ceramic mixer) will help;
if the valve is installed incorrectly, only replacing it will help;
The hardest thing is to get rid of the constant hum from the pipe. You will have to first inspect the basement for leaks, and then, perhaps, visit the neighbors if the problem is on their side.

Why does rusty water flow from the tap?

Why does rusty water flow from the tap? This issue worries a lot of residents of high-rise buildings, since this problem concerns apartments to a greater extent than the private sector.

Before you think about where to go to fix this problem, you need to understand why it appears.

Reasons for the appearance of rusty water in the tap:

The first reason may be scheduled maintenance work on the pipeline system. In some areas, periodic inspection and repair occurs once per quarter, sometimes once per six-month period. During such checks, the entire system is examined and the supply from the well itself is checked. It is at such moments that the water from the tap can become rusty. However, as soon as a certain amount flows out, liquid of the color we are familiar with will flow out of the water supply system again.
The second reason is a pipeline accident. In this situation, soil or other harmful chemicals may enter the drinking water and stain it. As practice shows, when a fistula appears, the water supply with drinking water is immediately shut off until the water supply system is completely repaired. After starting the system, literally within a couple of hours, clear liquid will flow again.
The next reason for the appearance of rusty water is systematic problems that cannot be solved on your own and are in no way related to the above options. If you have orange water flowing from your water supply system and this happens at different times each time, and there have been no breakdowns in the pipeline, then you should contact special services.

Important! Since water supply in our country is a service of the housing and communal community, and all residents pay for it, you have every right to receive only high-quality clean drinking water. If the liquid level is inadequate in terms of quality and taste, you can contact various authorities for an explanation and troubleshooting - Housing Office, Vodokanal.

What to do if rust appears from a faucet

If rust is detected in tap water, the reasons for the deterioration in the quality of the liquid must be determined. If this is due to a planned shutdown of the water supply, or the pipes are in disrepair, then complaints to the authorities will not solve the problem.

You should contact various authorities regarding poor quality services if rust appears regularly. The supply of water with impurities, the concentration of which does not meet the requirements of established standards, violates the legal rights of homeowners. Therefore, if rust appears from the tap, it is recommended to contact the emergency dispatch service by phone or appear in person.

Each such application must be registered. This is so that consumers can find out in the future how the problem is resolved.

By law, utility services are required to warn apartment owners in advance about planned shutdowns of water supplies.

If this happened suddenly, then with a high degree of probability the lack of water is explained by an accident on the main line.

Write a complaint

A complaint about poor quality provision of public services is drawn up in any form. The document must reflect the essence of the claims and the reasons for the problems. You will also need to provide factual evidence, which can be collected by employees of the management company or resource supply organization.

Who should I contact about rusty water?

You should complain about rusty water flowing from the tap to the management company or resource supply organization. If the latter do not respond to homeowners’ claims, homeowners should contact Rospotrebnadzor or the court. Both options are relevant in cases where household appliances such as a washing machine and dishwasher have broken down due to rusty water from the tap.

A complaint to the Criminal Code or other institutions with relevant competence must be filed if rust flows from the tap for a long time.

In such circumstances, utility services are required to recalculate water consumption for the specified period.

Filing a complaint to the management company

If the water from the tap does not meet technical standards, it is recommended not only to submit applications to the housing inspection, but also to contact the management company. The claim is made in any form. However, the document must contain the following information:

personal data and residential address of the person making such an application;
the period during which the stated problem is of concern;
information about breakdowns that occurred due to low quality water, with evidence.

The management company must respond to such complaints within two days after registration of the document. Employees of the management company and the resource supplying organization check the quality of water flowing from the applicant’s tap and draw up an appropriate report (if a problem is identified). The document is signed by all participants in the process, including persons living in the apartment.

After this, employees of the management company and the resource supply organization must identify the causes of rust and methods to eliminate the problem. At the same time, the water consumed is recalculated for the period during which the owner received poor-quality services. Several days are allotted to resolve this issue from the moment the previously mentioned act is executed.

Help from Rospotrebnadzor

You should not limit yourself to filing a complaint with the management company. Management companies and resource supply organizations do not always quickly solve problems related to the provision of utility services. In addition, for a number of reasons, the studies required to determine water quality and contaminant concentrations take a long time.

Contacting Rospotrebnadzor helps solve this problem. This organization is able to speed up the examination and take the measures necessary to eliminate the causes that led to the appearance of rust.

Going to court

Complaining about the quality of tap water is also allowed in court. But citizens rarely take advantage of this opportunity. This is due to the fact that such problems are usually resolved at the level of the management company or Rospotrebnadzor.

If the homeowner decides to go to court, then for this it is necessary to collect evidence confirming the fact of provision of low-quality services. Homeowners will need to provide the following documents:

acts drawn up by employees of the management company, resource supply organization and Rospotrebnadzor;
contract for the provision of utilities;
other documents or facts necessary for the recalculation of payments and compensation for losses incurred in connection with the breakdown of household appliances or the installation of filters.

If a positive decision is made, the court obliges the responsible organization to eliminate all points of the complaint, including compensation for moral or material damage.

What to do if rusty water comes out of the tap?

Have you come home to find orange liquid coming from your plumbing? Do you immediately have a question about why rusty water flows from the tap? In order to find out the answer to this question, you just need to call the dispatch service. Often the phone number is shown on the utility bill. There the operator will answer you about the reason for the appearance of the orange liquid.

Important! If this is a planned repair or a breakdown, the operator should tell you the approximate time when the breakdown will be repaired and clear liquid will flow from the water supply system. If the dispatcher only learned from you that rusty water was flowing from the water supply system, he is obliged to accept a call from you and the technicians will come to understand the cause of this trouble.

In multi-storey buildings, before scheduled inspections and turning off the water, a notice is posted at the entrance stating that repair work will be carried out. This is necessary so that the residents get a supply of water, and then they do not have a question about why rusty water flows from the tap. This announcement must indicate the time until which the inspection will be carried out.

Important! If, after a period of time, the water has not been connected, you have every right to contact the dispatch service to solve this problem.

Tap water requirements

Colorless color. The permissible iron content is up to 0.3 mg per liter;
Hot water should have a temperature of 60-75 degrees. It can be lower by five degrees from 12 o'clock at night to five o'clock in the morning and by three degrees during the daytime from five in the morning to midnight;
The normal temperature of cold water is 7-12 degrees above zero;
Complete absence of odor, allowed - up to two points according to SanPin standards;
Taste is allowed up to two points;
Turbidity - up to 1.5 mg per liter;
Hardness - no more than 7-10 mEq per liter;
The normal water pressure is 0.3-6 atmospheres;
Bacteria, viruses and other microorganisms are not allowed;
When there is a planned shutdown of water supply, utility services must warn residents about the upcoming event ten days in advance;
The annual preventative water shutdown should not exceed two weeks (14 days);
In addition to annual repair work, planned shutdowns of hot and cold water are allowed for no longer than four hours a day. In this case, the total shutdown should not exceed eight hours per month. In this case, residents are also warned about the work being carried out at least two days in advance.

Where to complain if the tap water is brown or black?

If you have been leaking rusty water from your water supply for some time without anyone fixing the problem, then you need to take action. To do this, just contact the emergency or dispatch service. This can be done in writing or orally.

Important! According to current legislation, after a complaint, a repairman must come within two days to sort out and fix this problem.

If after this period nothing has changed, you should contact higher authorities. For example, to the prosecutor's office.

Where to complain

If you notice rust, try to determine the cause. If it is an emergency or planned shutdown or at the beginning of the heating season, the liquid will return its color in the first two hours. If the reason is different or the water leaks and the color does not return, contact the housing office or the management company that is responsible for providing utilities to your home.

Submit your complaint in writing. The application must be considered within two days. During this time, the specialist will perform an examination to determine the iron level and find out the cause of the problem. The data obtained is recorded in a report, based on the results of which a decision is made and the rust is removed.

If housing office employees do not want to fix the problem or do not accept the application, you need to file a complaint with the Prosecutor's Office, Rospotrebnadzor or the housing inspectorate. How to write and where to file a complaint against the management company, see the link https://vsepodomu.ru/zhkh/zhaloba-na-upravlyayuschuyu-kompaniyu/#i-2.

Is it possible to swim in rusty water?

A percentage of rust is always present in our water. The permissible limit is 0.3 mg per liter of liquid. When the orange pigment is in this quantity, it is not visible. However, doctors still recommend drinking boiled or purified water, and not just from the tap.

If the amount of rust is 0.4-0.8 mg, then it can be seen with an armed eye. Basically, you can wash your hands in it and nothing more.

Important! We strongly do not recommend swimming, showering, washing dishes, or even drinking rusty water. This is because you may have allergic reactions, or it will negatively affect your body in the future.

You've probably seen traces of rust on enamel sinks, in the toilet, or on faucet connections. This disgusting color causes damage to these products and cannot be washed off, sometimes even with strong acid. Based on these observations, how can you think about whether it is possible to take a bath with rusty liquid?

The problem of rusty tap water is very annoying, but now you know how to solve it. We hope you succeeded.

How to purify tap water - 5 myths that destroy your health

In an effort to saturate your body with healthy foods and clean water? A fairly large number of myths have formed that are supported by unscrupulous manufacturers. What myths circulate around what kind of water can be considered purified and around methods of purification.

Myth 1. Water needs to be boiled

Many people believe that boiled water is more beneficial for the body than plain water from a source. Actually this is not true. At a temperature of 100 degrees, many pathogens are not destroyed, but vitamins are completely destroyed.

Boiling does not affect the content of petroleum products and heavy metals in water. If there is zinc in the water, then you can boil the water even until dawn next year, the metal will remain in it.

When boiling, calcium and magnesium salts necessary for our body precipitate. Get ready to make up for their shortage by purchasing mineral complexes .

Chlorine, which is used as the first disinfectant in industrial water purification, does not disappear when boiled; this is a myth, but it turns into a toxic organochlorine compound that gradually destroys the large intestine, causing cancer. But since the body is fighting, we see all the consequences not immediately after drinking tea, but after several decades. And by this time the following stereotype comes into play: “Old age has come...”

Myth 2. A store-bought filter purifies water 100%

Of course, the filter reduces the content of harmful impurities in the water, but such water still cannot be called completely purified. In this case, it is necessary to systematically clean the filter, and if you use an osmosis-based filter, then the tap water is desalted. If you constantly drink such water, the salt balance of the body is disrupted, which also does not contribute to health.

The carbon filter remains the most productive, of course, if you change the cartridge in time, since it is quite difficult to rinse and clean the carbon filter yourself.

Myth 3. Purified water is water after settling.

By settling, you can actually reduce the chlorine content in tap water. And it’s better to drink settled water than the water you just got from the tap. But remember, during settling, heavy metals sink down, and oil products float up. Surely, you noticed this when you left water for a while, for example, in a bucket. After an hour, a beautiful rainbow film appears on the surface - these are petroleum products that have “safely” penetrated into the groundwater.

The best solution is to let the water stand and drain the top without shaking the container. But which of us will spend time on this, because how much water do we need daily?

Myth 4. Silver completely purifies water

Silver has long been credited with healing properties; the legend of how Alexander the Great saved himself from diphtheria by drinking water from his silver helmet is written in history books. But scientifically, neither doctors nor chemists find medicinal properties in water that has stood for a day in a silver bowl, and such water cannot be called purified. All heavy metals, pesticides, and some bacteria remain in the water. But silver promotes the very rapid release of chlorine from water and destroys some types of bacteria.

Myth 5. Water from a spring cleanses the body

This is true only if the spring is fed from clean soil. Water, passing dozens of kilometers, does not encounter any chemical impurities in the soil and comes to the surface clean and unclouded. Unfortunately, the state of the environment is such that water from artesian wells can be considered clean, but not from springs.