Rules for the provision of housing and communal services to citizens

How are utility bills calculated?

How are heating charges calculated?

In most Moscow houses, heating fees are calculated based on the readings of the general building heat meter. For this purpose, meter readings for the previous year are used.

The management company divides the amount of heat that your home received according to the meter last year by 12 months.
From the resulting figure, the consumption for non-residential built-in and attached premises is subtracted, and the difference is divided by the area of the residential premises of the house and multiplied by the total area of your apartment and the current tariff.
At the beginning of the year, the management company checks the resulting figure with the amount of heat actually consumed and makes adjustments in one direction or another depending on how much heat your home consumed last year. The payment adjustment is indicated on the receipt, in the “Recalculation” column.

You can request the area of the house and the readings of the common house heat meter from your management company. Her contacts can be found on the Moscow House portal.

How are charges for water supply and sanitation calculated?

by counters . If your apartment has individual meters, calculate the difference between the readings for the current and previous month, multiply the resulting difference (actual consumption) by the current tariff. Water disposal is calculated as the sum of actual consumption for cold and hot water supply and is also multiplied by the current tariff;
without counters . If your apartment does not have individual meters, check with the management company (you can find its contacts on the Moscow Houses portal) whether a common water meter is installed in your house. If installed, then subtract from its readings the general house water consumption (for watering lawns, washing stairwells, etc.) and the readings of meters installed in non-residential premises (in the basement, attic, etc.) - all these readings can be clarified with the management companies. From the resulting figure, subtract the readings of metering devices installed in residential premises; divide the difference between all residents registered in apartments without water meters. The result cannot exceed the standard established for one person by more than twice;
according to standards . If the house is in disrepair, dilapidated, or it is not technically possible to install a common house or individual meter, water consumption (for houses with all types of amenities) is determined at the rate of 6.935 cubic meters of cold water, 4.745 cubic meters of hot water and 11.68 cubic meters for sewerage for each registered person's apartment. The standard is also multiplied by the current tariff.

In houses with an individual heating point (boiler room), the payment for hot water consists of a payment for cold water and for heating it. Cold water is charged as usual.

How are gas charges calculated?

If you do not have a gas meter installed, its consumption is calculated according to the standard for each resident registered in the apartment and multiplied by the current tariff;

If your apartment has a gas meter, then you only pay for the gas you spend. To do this, calculate the difference between the readings for the current and previous month, multiply the resulting difference (actual consumption) by the current tariff.

Gas meters need to be installed only if you consume more than two cubic meters of gas per hour. In practice, this means that, in addition to a gas stove, you should at least have a gas water heater at home.

You can read more about how to install meters in our instructions.

How are electricity charges calculated?

If your apartment has individual meters, calculate the difference between the readings for the current and previous month, multiply the resulting difference (actual consumption) by the current tariff.

If your apartment does not have meters, the fee will be calculated as follows: the number of permanent or temporary residents is multiplied by the standard electricity consumption and the tariff. The following standards apply in Moscow:

for an apartment with a gas stove: 45 kWh - for each person registered in the apartment, 50 kWh - if one person is registered in the apartment;
for an apartment with an electric stove: 70 kWh - for each person registered in the apartment, 80 kWh - if one person is registered in the apartment.

Housing services for residential complexes of the Russian Federation

Advice from lawyers:

1. Which article of the Housing Code talks about possible payment for the services of an elder in the home?

1.1. The Housing Code does not contain such a concept as “house manager,” but it has recently appeared quite often in acts of local self-government. “house manager” is not a position, but rather a social work.

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2. I was the third party in the court case about the flood. I'm the culprit. Worked under the Contract. The trials are over. The customer of the nurse's services (that's me) paid the amounts and everything else. Now he has filed a lawsuit to recover funds from me by way of recourse. Can I use to justify myself: clauses 3 and 4 of Article 3 of the RF LC and Article 210 of the RF Civil Code,, Article 30 of RF LC,

2.1. You cannot apply. What do these articles have to do with the obligation to compensate for damage caused? Art. 1064 of the Civil Code of the Russian Federation. - Harm caused to the person or property of a citizen, as well as harm caused to the property of a legal entity, is subject to compensation in full by the person who caused the harm.

The owner paid for the damage. Now it has the right, by way of recourse, to recover from you, as from the person who caused the harm.

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3. Did the magistrate have the right to issue an order in May 2020 to collect utility debts from me, which were allegedly bought by a third party in 2020 and in light of the Federal Law of July 26, 2019 No. 214-FZ, amendments made to the Housing Code of the Russian Federation , according to which it is impossible to transfer overdue debt for payment of housing and utilities to third parties.

3.1. You need to file objections to the court order in accordance with Art. 129 Code of Civil Procedure of the Russian Federation.

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3.2. Yes, she had the right, since the agreement on the assignment of rights (claims) was concluded before the date of entry into force of Federal Law No. 214. The law does not have retroactive force and does not apply to relationships, transactions, contracts concluded before the commencement of this law.

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4. I would like to clarify what is included in utilities. I rent an apartment. According to the agreement, she must pay rent for the premises. According to the law of the Housing Code of the Russian Federation, it includes payment for housing + utility costs. The owner of the apartment brings me receipts, I pay for them. Among the receipts are receipts for payment for the maintenance of an apartment building. This is approximately 900 rubles. Is this considered a public service?

4.1. Maria, this is not a public service. In accordance with paragraph 2 of Art. 154 Housing Code of the Russian Federation Payment for residential premises and utilities for the owner of premises in an apartment building includes: 1) payment for the maintenance of residential premises, which includes fees for services, work on managing an apartment building, for the maintenance and current repairs of common property in an apartment building home, for utility resources consumed during the use and maintenance of common property in an apartment building; 2) contribution for major repairs; 3) payment for utilities.

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5. We need detailed advice on relocating from emergency housing. According to Article 32 of the RF Housing Code, taking into account my nuances. Who can analyze the situation and explain in detail, please write the cost of your services. No need for general phrases. Taking into account all my circumstances. Thank you.

5.1. Good afternoon Please contact the Housing Code of the Russian Federation Article 32. Ensuring the housing rights of the owner of a residential premises when confiscating a land plot for state or municipal needs 1. A residential premises may be confiscated from the owner in connection with the seizure of the land plot on which such a residential premises is located or an apartment building is located, in which such residential premises are located, for state or municipal needs. Providing compensation for part of the residential premises is permitted only with the consent of the owner. Depending on whose needs the land plot is being seized, the purchase of residential premises is carried out on the basis of a decision of the authorized federal executive body, the executive body of state power of a constituent entity of the Russian Federation or a local government body.

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5.2. Contact any lawyer in private messages. Calculate the cost of the service from 3000 rubles.

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5.3. Hello. The cost of services varies from lawyer to lawyer. We are prohibited from advertising our services in replies. You can choose a lawyer and write to him in private messages.

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6. The property has an apartment in an apartment building, in which there is a permanent registration, the management company issues an invoice for its services in accordance with the housing code of the Russian Federation. But I do not live in this apartment, there is a temporary registration in another city at the place of work. Do I have to pay for services in an apartment I don’t live in?

6.1. Hello, regarding your question I can clarify the following: If you are registered (registered) in one apartment and temporarily live in another, then you must notify the management company about this every six months. And in this case, you do not need to pay for utilities, which are calculated according to the meter readings. That is, the meter will be paid by the one who directly used the services provided in the amount that the meter shows. Sincerely.

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6.2. Ekaterina, good afternoon! According to the norms of the Housing Code of the Russian Federation, you, as the owner of a residential premises in an apartment building, are obliged to maintain the residential premises and make contributions for major repairs, even if you do not live in the apartment. At the same time, Article 93 of the Housing Code of the Russian Federation allows you to send an application to the management company at the location of your apartment to recalculate the amount of payment for utility services. The application will need to be accompanied by documents confirming the period of your non-residence in the apartment. In your case, this is a certificate or certificate of registration at the place of residence. I hope that my answer was useful to you.

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7. According to the Housing Code of the Russian Federation, all payments for taxes and utilities must be paid from the moment of state registration of ownership. This was stated in the contract for the sale and purchase of a private house. And in the act of acceptance and transfer of the house it is stated that debts for taxes and utilities are transferred to the buyer. Is it possible to amend or cancel an already signed deed so as not to pay these debts? (I am the buyer and inadvertently signed the deed)

7.1. Hello, Elena. You should not pay other people's debts. Your obligation to pay begins from the moment you are registered as the owner.

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8. From what moment is the obligation to pay utility bills considered fulfilled in accordance with the Civil Code of the Russian Federation and the Housing Code of the Russian Federation.

8.1. Hello! The consumer's monetary obligation for non-cash payments by transfer of funds is considered fulfilled from the moment when the credit institution that serves the consumer confirms the execution of the transfer order (Clause 3 of Article 16.1 of the Law on the Protection of Consumer Rights).

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9. According to Article 153 of the Housing Code of the Russian Federation, the obligation to pay for residential premises and utilities arises from the owner of the premises from the moment the ownership of such premises arises. But if the apartment is municipal, that is, owned by the city, and no one has ever lived there since the building was commissioned, does it mean that the city must also pay the Company for the residential premises?

9.1. The owner of this apartment must pay.

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9.2. You are writing some kind of nonsense. QUOTE of the Housing Code of the Russian Federation: Article 153. Obligation to pay for living quarters and utilities 1. Citizens and organizations are obliged to pay for living quarters and utilities on time and in full. 2. The obligation to pay for residential premises and utilities arises from: 1) the tenant of residential premises under a social tenancy agreement from the moment of conclusion of such an agreement;

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10. We received a letter: “... payment documents, information on the amount of payment for residential premises and utilities and arrears in payment for residential premises and utilities for October 2020 have not been posted, the obligation to post which is provided for in Part 2.1 of Article 155 of the Housing Code of the Russian Federation . I would like to clarify that all information is uploaded immediately after the receipts are calculated, usually this happens on the 1st-2nd of each month, because... We use the online server “RENT 24”.

10.1. It is necessary to appeal to a higher authority.

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11. In the bill amending Art. 157 Housing Code. It proposes to clarify the procedure for calculating utility fees for heating in an apartment building. Have you accepted the changes?

11.1. No, they didn't accept it. Bill No. 620233-7 “On amendments to Article 157 of the Housing Code of the Russian Federation” has been in the Housing Policy Committee since January 19, 2019 without any movement.

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12. An apartment was purchased at a bankruptcy auction, but with housing and communal services debts. How long after contacting an organization should debts for utility services be written off (Article 153 of the Housing Code of the Russian Federation)?

12.1. 1. Your obligation to pay for utilities arises from the moment you purchase the apartment. In other words, from the moment you provide property documents, you will begin to receive receipts for your utility payments. 2. You are not obliged to pay the debt of the previous owner. It is not written off, but collected by the Management Company from the previous owner. In other words, this is not your headache. Your receipts should only show your payments since title began.

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12.2. I'll add. The debt to pay contributions for major repairs falls entirely on the new owner.

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13. They put a piece of paper in my mailbox, an application for a court order to collect debts for utility bills. For trash. No stamp, no signature, just sheet A 4 with a list of articles from the Housing Code of the Russian Federation with a QR code, L/C, supplier details, amount. Is this a threat or a payment document, what should you expect?

13.1. This is still a notification that the Management Company is going to file a lawsuit.

Go with this sheet to the management company. Figure out your debt.

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14. The answer to question No. 1 is not clear. Art. 155 of the Housing Code of the Russian Federation says that you have to pay, but no one lives in the house (not registered) and there is no waste, and since there is no waste, it means that no one provides the service for removing waste - so why pay for it?

14.1. Hello. Solve this issue with your regional operator.

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14.2. Read Part 11 of Art. 155 Housing Code of the Russian Federation.

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15. 2 owners, me and my ex-wife. The apartment was purchased during marriage and was divided 1/2 by the court after the divorce. My ex-wife lives there, I don’t live there. According to Part 4 of Article 154 of the Housing Code of the Russian Federation, heating is classified as public services, such as electricity and water, etc. The management company requires payment of 1/2 for heating from everyone. Is this legal? Shouldn’t only those who live there have to pay for heating, just like for other utilities?

15.1. Regardless of whether you live or not, you are required to pay for heating.

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15.2. As the owner, you should, but in fairness you don’t, you can sue your wife for the use of your space, at the rental rates for residential premises, she might come to her senses.

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16. A citizen lives in a residential building on the basis of an order dated September 30, 2005, does not pay us rent, refuses to pay for utilities, the social contract has not been concluded. Is he subject to the obligation to pay for residential premises and utilities in accordance with the Housing Code of the Russian Federation? Can he be considered a debtor? There were also no agreements with the management company...

16.1. On what basis was the warrant issued and who is the owner. In court, the owner can evict a citizen from a residential premises for violation of the Housing Code of the Russian Federation,

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17. Should the management company issue bills for utility bills? If so, what article of the RF Housing Code regulates this? The management company did not issue invoices for a whole year, now it has filed a lawsuit with a penalty? And is there an article that allows you to be exempt from penalties due to non-invoicing?

17.1. Hello. The management company must issue you a payment document. Clause 67 of the Decree of the Government of the Russian Federation dated May 6, 2011 No. 354, Payment for utility services is paid on the basis of payment documents submitted to consumers by the contractor no later than the 1st day of the month following the expired billing period for which payment is made, if the management agreement for an apartment building or the decision of the general meeting of members of the homeowners association or cooperative (when providing utility services by the association or cooperative) does not establish a different deadline for the submission of payment documents.

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18. We live for hire in a dilapidated house, the housing and communal services require us to pay for utilities, guided by articles: 30,31,67,69,155 of the Housing Code of the Russian Federation, Article 23,121-130 of the Code of Civil Procedure of the Russian Federation. They took us to court. Can we not pay utilities for renting housing because housing and communal services do not fulfill their duties?

18.1. Hello, Christina! If the management company has filed a lawsuit against you, write objections to their lawsuit and file a lawsuit, argue and prove that the services are not provided. For legal assistance in preparing objections, you can contact the site’s lawyers individually.

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19. Repairs are underway, I asked to turn off the heating riser for replacement. The chairman refuses this, because in his opinion, I have an unpaid penalty for utilities. Tell me what article of the administrative or housing code he violates and what should I do? Thank you for your reply.

19.1. Contact the housing inspectorate about violation of Post. Pr-va 470, Rules for the provision of public services.

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20. I bought an apartment from the seller, the receipt was paid and there were no debts. As it turned out later, the previous owners had a large debt for utilities and capital. repair. I know that according to the law, debts are for capital. repairs are transferred from owner to owner, in my city the housing and communal services are trying to convince me that I have no debts and for capital. repair debts are not transferred. Is it true that the law applies differently in different cities? Art. 158 clause 3 housing code.

20.1. Hello. In our country there is only one law. You correctly understand that debt incurred before the transfer of ownership to you cannot be presented to you.

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Question: housing maintenance fees apply to com. services or major repairs?

If I did not draw up a social contract. hiring, but I pay for some services regularly,

Is it possible for MED owners to refuse the services of the Management Company (from the MED management agreement)

By court decision, the debtor's debt for utilities was collected.

I inherited a house in the village, which I visit only to check that everything is in order once a week or two.

I have this problem. The prosecutor made a decision on administrative liability under Art.

The Housing Code of the Russian Federation does not contain articles on additional services (concierge, video surveillance, etc.).

I bought an apartment and then found out that there was a utility debt of 75 thousand.

A dispute broke out in our house over the calculation of payment for a room. services, referring to paragraph.

Help me figure out the question: is it necessary to conclude contracts for cold and hot water supply in accordance with the Housing Code of the Russian Federation,

In my court decision it is written in accordance with Part 4 of Article 69 of the Housing Code of the Russian Federation if a citizen stops

Does Art. 193 of the Civil Code of the Russian Federation “Expiration of the term on a non-working day” when calculating penalties for debt for housing and communal services under clause.