1.Terms and definitions
Subscriber is a user of communication services with whom the Operator has entered into an agreement for the provision of communication services.
Operator: PJSC Tattelecom.
The Bank is a Russian credit organization that has issued Bank cards on the territory of the Russian Federation in accordance with the legislation of the Russian Federation and on the basis of agreements with clients.
Acquiring Bank – PJSC “AK BARS” BANK, which carries out the initial processing of Payers’ orders, data using Internet payment in the manner prescribed by these Rules, and carries out settlements with the Operator for payment for communication services.
Bank card - a payment or credit card, the issuer of which is a credit institution, which is an instrument of non-cash payments, intended for Payers (Bank clients) to carry out transactions with funds held by the Bank in Bank accounts, or with funds provided by the Bank on credit to its clients in accordance with the legislation of the Russian Federation, as well as a bank account agreement, or within the established limit, in accordance with the terms of the loan agreement between the Bank and the Payer, provided that such a payment or credit card can be used by the Payer to pay for Communication Services.
Billing system is a certified automated system of the Operator for recording operations for the provision of Communication Services to the Subscriber and their payment.
The Internet is a worldwide system of voluntarily interconnected computer networks, built on the use of the IP protocol and routing of data packets.
Personal account - an electronic account in the Billing system, used to record the volume of Communication Services provided and to be provided, the receipt and expenditure of funds contributed under the Subscriber Agreement to pay for Communication Services.
Payer is the owner of a Bank card (including the Subscriber), who initiates the transmission via the Internet of an instruction to the Bank (through the Acquiring Bank) to transfer funds to pay for communication services on his or her specified personal account via Internet payment.
Internet payment - a payment made by the Payer to his or her specified personal account in payment for Communication Services via the Internet.
How to find out your personal gas account without a receipt
If the amount of debt accumulates too large, the defaulter has the right to evict the defaulter through the court, even if he is the owner of the property. Dear readers! Our articles talk about typical ways to resolve legal issues, but each case is unique.
Ask Mosoblgaz Online checking of debt information is a reasonable alternative to the usual trips to the HOA When clarifying specific ways to find out gas debt via the Internet, we list the following methods:
2. General description of the procedure for paying for communication services via Internet payment
2.1. The Operator provides the Payer with the opportunity, through the tattelecom.ru portal, to give instructions to the Bank (through the Acquiring Bank) to pay for the Operator’s communication services using the Payer’s bank card.
2.2. On the tattelecom.ru portal, the Payer must enter the personal account number or mobile phone number or subscriber number of the fixed telephone network whose account needs to be topped up, the top up amount, his email address and click the “Continue” button, after which the Payer will be redirected to a secure WEB- section located on the Acquiring Bank server
2.3. To make a payment, the Payer will need to provide his own plastic card details. The transfer of this information is carried out in compliance with all necessary security measures. The Acquiring Bank protects payment card data confirmed by compliance with the PCI DSS 2.0 security standard. Card data is entered on a secure payment page, information is transferred to the Bank's hardware and software complex using SSL encryption technology. The Bank does not transfer card data to the Operator and other third parties.
2.4. In the event of a protest against a payment via a Bank Card, regardless of the reason for the protest, the Payer undertakes to reimburse the Operator for all possible costs and losses associated with processing the protest, incl. the full amount of damage incurred (the amount of payment previously credited to the personal account using a Bank card), fines of international payment systems that process payments using Bank cards, costs for processing documentation, legal costs, etc.
Ways to find out your personal gas account number
- Directly to the organization that provides gas supply services to your apartment. Utility organizations have entrusted the work of settlements with the population to subscriber departments, which keep records of consumers and have the information necessary to maintain the history of relationships with the consumer of the service. By contacting the customer service department, you can find the personal gas account number at your residence address. Additionally, it is possible to reconcile early payments and obtain information about the tariff for the service provided. In most cases, the subscriber department accepts payments from the public through the enterprise's cash desk. By contacting the subscriber department of a gas supply company, a resident, if necessary, receives a range of services. The disadvantage of contacting the customer service department is the work schedule of the utility organization, which usually coincides with the work week and it is difficult for an employed person to allocate working time to visit gas workers. The likelihood of seeing a queue in the organization is also high.
- In a single settlement center created in many cities to facilitate the population in obtaining any information, including the personal gas account number at the address. The work schedule is more flexible than in the gas service department. For convenience of service, a pre-registration service is provided at a time convenient for the consumer. The functions of the MRC are limited only to providing the personal account number and the amount of debt. MRC specialists are not authorized to reconcile the payment and accept it.
- Remotely, through the website of the gas supply organization. Almost all utility organizations have developed and launched websites with a “Personal Account”, where it is possible to control accruals, payments and the amount of debt. Determining the personal account number by address in the “Personal Account” is a very simple task. By registering on the website of the required utility company, you can carry out verification regardless of the time of day or day of the week, without queuing and wasting time going to gas suppliers.
- Using customer service. Many citizens use banking services and financiers, for the convenience of their clients, use the Internet banking service. In the housing and communal services tab "Internet banking" you can find the utility organization that supplies your apartment with gas and determine the assigned personal number at the address. At the same time, your payment history for the service will become available to you. Access is limited only to you as a bank client.
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A personal account is a set of numbers assigned to a specific address. Regardless of the presence of registered owners, a change in the number of registered residents, the status of the apartment or a change of owner, the assigned set of numbers is retained.
3.Limitations
3.1. The Operator reserves the right to establish restrictions on the possibility of using Internet payment for Payers to pay for the Operator's communication services using Bank cards, including, but not limited to: by the country of issuer of the Bank card, the class of the Bank card, the amount of credit at a time and for the period, And so on. The Operator reserves the right not to inform the Subscriber about the reasons for introducing restrictions.
3.2. Any Payers who are holders of VISA, VISA ELECTRON, MASTERCARD, CIRRUS/MAESTRO Bank cards issued by Russian Banks have the right to make payment for Communication Services via Internet payment.
3.3. Transfer of funds via Internet payment is subject to the following restrictions:
3.3.1. An Internet payment cannot be made if the Subscriber has an enabled ban on cash payments.
3.3.2. To make a payment, the Subscriber must not be subject to one of the types of termination of the provision of Communication Services, except for the types of termination associated with the Subscriber’s non-payment of Communication Services.
3.3.3. You can transfer funds only for an integer value (for example, 157 rubles).
3.3.4. The minimum interval between orders for transferring funds from one bank card is 30 (thirty) minutes.
3.3.5. Restrictions on the amount of payment: - The amount of a one-time transfer is no more than 15,000 rubles.
3.5. The operator reserves the right to change the conditions of restrictions for users (both towards tightening and towards easing).
3.6. Online payment can only be made using a card issued by Banks located on the territory of the Russian Federation.
3.7. The Payer is solely responsible for the correctness of the number of his Bank card, the expiration date of his Bank card, and the amount of funds to be transferred. Since the Operator, in fact, does not transfer funds and does not provide any banking services, all responsibility for the correctness of the transfer is borne exclusively by the Bank (including the Acquiring Bank) and the Payer and all claims for the return of funds transferred within Internet payments are permitted directly between the Bank (including the Acquiring Bank) and the Payer.
3.8. Upon termination of the contract for the provision of communication services concluded with the Subscriber, funds credited to the Subscriber's personal account from Bank cards are credited only back to the accounts of the corresponding Bank cards. The operator reserves the right to issue them in cash. If at the time of termination of the agreement for the provision of Communication Services the corresponding Bank Card is closed (cancelled) or its validity period has expired, if it is technically not possible to make a refund to the Bank Card account, then the refund is made in cash upon presentation of the card or an application certified by the Bank to close (cancel) the card along with the identification card at the Operator’s office.
How to find out your gas debt online via the Internet
Information about debts on a personal account is obtained quickly and easily, both in all-Russian services and on the official websites of regional natural gas supply companies. Let's look at some ways to check debt on a personal account online.
Every user understands the need to pay for consumed natural gas. But sometimes circumstances develop in such a way that debt arises. We had to leave urgently, did not receive a receipt, or simply forgot about the monthly payment. In order not to lead to a fine or disconnection, it is necessary to urgently resolve the issue with the debt. At the moment, it is enough to simply find out the gas debt by personal account or address via the Internet.
Find out the gas debt on your personal account
Thus, to avoid conflict situations, it is necessary to pay for gas on time. If a debt has arisen, you can find out about it in many ways - on the Internet, by address or personal account. The law allows you to repay the debt in full or in parts. The limitation period is 3 years.
A personal account is a document that is issued for residential premises under a lease agreement or on the basis of ownership rights. Displays transactions that the homeowner carries out for the use of utilities. Each subscription is assigned an individual account. You can find it in the agreement or in the Connection Act.
How to find out your gas debt
Payments for gas and other utility services must be paid by the 10th day of the month following the current one. In some cases, payment is made within a different time frame if this condition is contained in the agreement for the provision of services to the apartment building.
It is necessary to find out the reasons for not providing a receipt from the management company or homeowners association. It should be remembered that the absence of a payment document does not exempt residents from paying utility bills.
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Methods of paying for gas using a personal account via the Internet
Using templates when transferring money for gas supply via the Internet significantly saves time on payment. Once you have configured the recipient of the money correctly, you don’t have to think about it any further. You just need to save the payment document template. When paying for the next month you should:
Spending time in line to pay for utilities is an unjustified loss. A person who knows how to pay for gas using a personal account via the Internet can easily avoid this. You can make a transfer through a shopping center terminal, from your home computer, or mobile phone. At the same time, the money will also quickly arrive in the recipient’s account, and you will not have to worry about the security of the transaction. You just need to know your personal account.
