How many times a week should the entrance be cleaned?

Ask a lawyer

faster.
It's free! Free legal consultation Moscow and Moscow region: +7 499 938-93-12 St. Petersburg and region: +7 812 467-39-73 Fed.
number: 8 800 350-73-54 CONSULTATIONS CONDUCTED: today - 21, per month - 687, per year - 11,345

Any Russian family wants to live in a beautiful and clean house. But the condition of entrances to high-rise buildings leaves much to be desired. On this basis, conflicts often arise between residents and management companies. But even collective complaints sometimes do not bring results. To solve the problem, it is worth finding out what the law says about this, what the cleaning standards are and how to influence unscrupulous utility workers.

Honest official

According to Government Decree 290, the management company is responsible for performing a minimum number of various actions related to keeping the house clean and providing an acceptable appearance to each entrance. The same paragraph notes the provisions according to which cleaning and wet cleaning are carried out for the following areas:

corridors and vestibules;
window sills, elevators, window grilles and pits;
cabinets and doors to electrical panels;
mailboxes and staircases.

Cleaning entrances that complies with all legal standards is the responsibility of the management company responsible for maintaining a particular apartment building. Consequently, the money contributed by residents for its repair and maintenance is sent to this organization.

PRO new building 7 (499) 703-51-68 (Moscow)

There is a garbage chute and an elevator. Every day you need to sweep the staircases and flights of the 2 floors located at the very bottom of the entrance with a wet broom, but the floors above are cleaned weekly. The area located next to the garbage chute loading valve should be swept with a wet brush every day. Washing of flights and staircases is carried out monthly. The elevator floor must be cleaned daily. 2 times a month you need to wipe the walls and ceilings, elevator ceiling and lampshades with a damp cloth.
Only an elevator is installed. In this case, the cleaning work does not change too much. This does not include cleaning the area next to the garbage chute due to its absence, but the remaining actions are carried out in the same order, as in the previous version.

all building structures contained in the entrance must always be maintained in working order, and this includes various heating system devices and pipes;
for staircases, high-quality cleaning is certainly ensured, so cleaning should consist not only of sweeping, but also of washing the floors;
It is necessary to periodically ventilate the areas, for which purpose the vents and windows are opened, and the ducts of the ventilation system are cleaned so that they always function effectively and efficiently;
platforms together with elevators are first swept with a broom, which must first be moistened, and then washed with a clean rag with a solution to which special cleaning agents are added;
ceilings must be swept to remove accumulated dust;
you need to wipe the lampshades and doors, window sills, railings, as well as the walls and doors of electrical boxes with a damp cloth;
The cleaners' tasks also include sweeping and washing the area, which is located directly in front of the entrance door.

We recommend reading: Pension at 50 for Women If the Child is Disabled as a Child

Standards for cleaning entrances of apartment buildings

Info

Namely:

“rules and standards for the technical operation of housing stock” No. 170, approved by the Decree of the country’s political system dated September 27, 2003;
Decree of the Government of Russia No. 290 of April 3, 2013;
GOST of Russia 51617-2000 “Housing and communal services and services. General conditions."

These documents clearly state: who, where and how should clean when it comes to maintaining cleanliness in the entrances.
In fact, the entrance cleaner must be guided by these very requirements when carrying out her professional duties. If residents in residential buildings are confident that the entrance cleaner cannot cope with the tasks assigned to her, flagrantly violates laws regarding the maintenance of entrances, or does not show up at her workplace at all, they have the right to complain about her to her immediate supervisor - the head of a specific housing and communal services management company.

What regulatory documents governs

Constant cleaning of the entrance to an apartment building is carried out in accordance with the standards set out in several documents. Here are the main ones:

Decree of the Government of the Russian Federation No. 290 of 04/03/2013. It specifies the minimum list of work that is allowed to be carried out, including when cleaning entrances.
Order of the State Construction Committee of the Russian Federation No. 139 dated December 9, 1999. Regulates the time of work.
Housing Code of the Russian Federation, Article 36. Defines the entrance as the common property of residents. Accordingly, paying for cleaning services is their common responsibility.
Resolution of the State Construction Committee of the Russian Federation No. 170 dated September 27, 2003. Establishes what is included in cleaning the entrance of an apartment building. It also contains an indication that cleaning should be carried out by a management organization hired by residents.
GOST of the Russian Federation 51617-2000 “Housing and communal services”: standards for cleaning the entrance to an apartment building and a list of services.

Cleaning entrances to an apartment building: 2020 standards

Based on this, cleaning should concern only the organization and conduct of the above events. How to resolve possible conflicts? Today, many residents of apartment buildings complain about the poor quality of cleaning in the entrances, as well as its complete absence. The condition of the entrances in most residential complexes is extremely negative, ranging from constant garbage on the floor to dirt and dust on the walls.

Attention

Not everyone agrees to tolerate this state of affairs and often turns to the management of the management company to resolve the situation. In addition to oral appeals, residents of the building have the right to draw up and submit a written collective complaint regarding constant dirt in the entrances of the building. In turn, representatives of the management company must take action and correct the situation.

Sometimes difficulties arise with the cleaner hired to do the job.

In our case, the frequency is 52 wet sweeping procedures and 26 floor washing procedures per year. According to industry tariff agreements, the wages of first-class workers (i.e., cleaners) should not be lower than the subsistence level for the working population. Considering that the fee for the maintenance and repair of residential premises is established for a period of at least 1 year, during which the cost of living will obviously increase, to determine the planned value of the corresponding tariff rate for the next calendar year, it will be necessary to take the value of the cost of living for the second quarter of the current year and index it to the planned consumer price growth index.

How to fight for cleanliness in the entrance

To ensure that cleaning the entrance of an apartment building does not fall on the shoulders of those living in it, you need to act - file a complaint about the failure of public utilities to fulfill their direct duties. The legal basis for the appeal will be the agreement signed with the management company. Here is a list of organizations where to complain about poor cleaning:

head of the management company;
consumer organization;
district, city or regional administration.

The complaint is drawn up in two copies: one is sent to the organization, and the second is left with the applicant. To make a claim, it is not necessary to have a legal education; it will be enough to correctly describe the problem using reliable facts. The writing style is free, but at the same time businesslike. The volume of the complaint must be optimal. You should write specifically and concisely, not forgetting to support everything described with evidence. Approximate content of the complaint:

introductory part (to whom the complaint is addressed, who is the applicant);
reasons for contacting;
what violations were recorded;
what requirements are put forward by the applicant;
what will be done in case of refusal to eliminate violations;
applications (evidence base);
date and signature.

To make your complaint as effective as possible, it would be better if you can collect the signatures of all the residents who are dissatisfied with the cleaning. Then there will be more chances to be heard. When drafting, you can use a visual sample that will demonstrate the typical structure of a complaint and help avoid the most common mistakes when drawing up a document. You can download such a sample from our website.

In order for the arguments in the complaint to be as substantiated as possible, it is worth referring to the content of the clauses of the contract or articles of the Housing Code or other acts. For example, the state act “Housing and communal services. General Technical Conditions" is ideal for arguing a complaint. It is recommended to attach to it all available documents indicating the non-provision of services. The complaint must be officially registered.

We recommend reading

Features of the entrance repair

Standards of service for staircase cleaners

Perform similar actions starting from the third floor, if the building does not have a garbage chute and elevator, and if such equipment is available. At least 2 times a week, if there is only a garbage chute, and if there is no equipment. Once a week, when there is an elevator, is enough. Wet cleaning near the garbage loading valve.

Daily. Washing stairs and landings Up to 2 times every 30 days, and if there is an elevator and a garbage chute - 1 time per month. Elevator floor cleaning. 6 times a week, except Sundays and holidays. Damp cleaning in the elevator. 2 times a month. Wet treatment of windows, grilles, stairs to the attic, electricity meter cabinets, mailboxes, as well as sweeping away dust from the ceiling.

Washing batteries and risers. At least 2 times a year. Cleaning the grate, pit and area in front of the entrance Performed once a week.

Frequency and standards for cleaning entrances

You can often hear complaints from residents of houses about the dirt in the entrances. Indeed, many entrances present a gloomy sight - cobwebs on the windows, dirty walls, garbage on the floor. Some have become accustomed to this state of affairs over many years and are no longer indignant at anything. Although in almost all houses, when paying for an apartment, people also pay for cleaning services. Previously, residents almost everywhere themselves cleaned their landings and stairs, washed the elevator and windows, but now times have changed. Most simply do not have time for this, however, neither do they have the desire. To its credit, some houses were a little lucky. The cleaning lady assigned to the house from the housing and communal services or management company still sometimes appears and cleans up. But, as life shows, this is a very rare occurrence. And the cleaning lady herself does not appear as often as we would like. Can anything be changed here? Yes!

To do this, you will need to know that there are standards for the quality of house maintenance, which are usually developed by the Housing Committee of each city. All maintenance of residential buildings is based on such documents. For Moscow, such a document is Moscow Government Decree No. 299 dated April 24, 2007. It is in it, in Appendix 8, that you can find the rules for cleaning entrances, a list of mandatory work and the frequency of cleaning. You can even find cleaning standards per cleaner. This document describes in detail how many times a week, month, year a cleaning lady should visit the entrance and what exactly she should do. The frequency of cleaning is set depending on the type of equipment in the stairwell. Whether there is an elevator, a garbage chute or their absence, the frequency of some types of work is different. So, what and how often should be done when cleaning entrances.

Wet sweeping on the first and second floors (including landings and flights between floors) - every day.

Wet sweeping of all other floors - twice a week. If the house has an elevator, then the frequency is reduced to once.

Wet sweeping of the floor in front of the garbage chutes - every day.

Wet cleaning of floors in entrances without an elevator is carried out twice a month. If there is an elevator - 1 time.

Washing the floor in the elevator should be carried out daily, and twice a month it is necessary to wipe the walls, ceiling, elevator doors, and lampshades in it.

In addition, the grate before entering the entrance and the pit should be cleaned once a week.

General cleaning is also planned in the document. Windows should be washed and dust removed from ceilings once a year. Mailboxes, cabinets for electricity meters, bars on windows, and stairs leading to the attic should be wiped down with the same frequency. Heating appliances and window sills should be cleaned twice a year.

In addition, it is worth mentioning separately such a service related to the maintenance of entrances as cleaning of garbage chutes. It is necessary to remove stuck debris from the garbage chute chambers every day. Once a week, clean the loading valves. Once a month, the bottom of the garbage chute on each floor should be cleaned with a wet method. Also, once a month it is necessary to disinfect all elements of the garbage chute shaft and garbage containers. Replacement waste bins must be cleaned daily. In addition, if necessary, removal of blockages is required.

Residents have every right to contact their management company or housing and communal services with a request for cleaning of the entrance as required by law. If a refusal is received in response, you must insist on recalculating the payment for the apartment - payment for maintenance of the entrances must be deducted.

Cleaning of entrances in St. Petersburg

Re: Approximately how much does a cleaning lady cost for the 1st entrance in a 5-story building? Who knows? Qwerty123 6 - 04/20/2010 - 07:46 We also pay 50 rubles per apartment per month in a 5-story building Re: How much does it cost approximately for the services of a cleaner at the 1st entrance in a 5-story building? Who knows? Divan Divanych 7 - 04/20/2010 - 09:07 Qwerty123, what is the frequency of wet cleaning for this money? Dry? Re: Approximately how much does a cleaning lady cost for the 1st entrance in a 5-story building? Who knows? ThreePoints 8 - 04/20/2010 - 09:31 According to the standards, wet once a month. Dry every week. Windows once a year. Re: Approximately how much does a cleaning lady cost for the 1st entrance in a 5-story building? Who knows? Divan Divanich 9 - 04/20/2010 - 10:21 ThreePoints, thank you. Content

1 Cleaning legislation
2 Cleaning schedule
3 Quality of cleaning 3.1 Drawings on the walls

4 Where and how to write a complaint

5 In conclusion

Cleanliness is the key to health. Every reasonable person knows about this. Everyone is responsible for the order within the walls of their own apartment - those who want to live comfortably clean almost every day. Cleaning entrances is another matter. According to Article 36 of the Housing Code, this territory is a common area, which means that responsibility for it (including maintenance in proper order) lies with the housing and communal services management company (MC) that manages the apartment building. Consequently, residents of apartment buildings should not and are not obliged to clean their entrance. The next step in calculating the wage fund will be to include in the total amount the costs of paying insurance premiums and industry insurance payments. When determining labor costs, it is necessary to take into account the annual balance of working time, as well as take into account the standard absenteeism rate of working personnel. In addition, when calculating the cost of entrance cleaning services, it is necessary to take into account the costs of materials, overhead costs of the management organization, tax payments, as well as the costs of cash management services, including remuneration of paying agents (banks, post office, other payment systems) and expenses for maintaining personal accounts, preparing payment documents and delivering them to the end consumer.

Frequency of work on cleaning entrances and staircases

Not everyone can silently react to this state of affairs, so they try to defend their own rights. You can be indignant for a long time, hoping for changes for the better, but the most effective way is to contact the housing and communal services or management organization that services the relevant residential building.

Frequency of cleaning the entrance to an apartment building, regulations

Each option has its own characteristics. Gaining access to the basement by strangers is an additional reason for concern of the management organization. Its representatives will have to ensure that the cleaning company's employees close the doors and do not allow actions that could harm public property.

Despite the list of services for putting the entrances in order is reflected in the management agreement for an apartment building, often the frequency of cleaning does not comply with the rules. Meanwhile, poor cleaning at the entrance is a violation of the rights of residents of apartment buildings, who pay monthly to the management company for the maintenance and repair of common property. To bring the housing management system in accordance with the Housing Code of the Russian Federation and a number of regulatory documents in the housing and communal services sector, the Department of Housing and Communal Services of Moscow December 2, 2013. approved the Regulations for the maintenance and ongoing repairs of common property of apartment buildings (No. 05-14-381/3).

The basic rules and regulations regarding cleaning in apartment buildings are prescribed in Article 36 of the Housing Code of the Russian Federation. However, in practice situations often arise when cleaners do not show up or do their job improperly.

Controversial issues and methods for resolving them

In some cases, residents enter into their own agreement with the management company. It specifies the frequency and type of work. Notarized. In such a case, if the company does not fulfill its obligations, it makes sense to file a claim with the prosecutor’s office and demand the return of the money spent for payment for services.

In such situations, you should not come into direct contact with the cleaning lady, since in most cases this will only end in an unpleasant conversation. It is preferable to follow this procedure:

Info Conflicts may be related to the work of cleaners in hallways. All complaints regarding failure to complete the tasks assigned to them, violation of laws regarding the maintenance of staircase landings, as well as the absence of an employee at the place of his work are submitted to the management of the management company at the place of residence.

How much does it cost to clean a normal entrance?

In this case, the entrance cleaner does not break the law, but acts strictly according to the instructions. Before sounding the alarm and starting proceedings, it is best to familiarize yourself with the cleaning schedule. If the above rules are followed, then cleaning standards are met, which means there are no violations.

But it is important not only how often the apartment building is polished, but also the quality of cleaning of the entrance. Quality of cleaning Everyone has their own concept of cleanliness. The sample for cleaning entrances cannot be uniform, if only because all the front doors are in a different condition: new apartment buildings “boast” of fresh renovations, old “Stalin” ones are tired of the “dust of times”.

Staircase cleaning schedule

the frequency with which a cleaner hired by the housing and communal services or HOA should sweep your entrance, as well as staircases;
when to wash staircases;
the frequency with which cleaning should be carried out in apartment buildings on the sites located in front of the garbage chute;
when and how it is recommended to clean the elevator room, as well as take care of the elevator doors from the outside;
when and how exactly it is necessary to wash and wipe the window sills in the entrances of apartment buildings, wash the windows on the staircases, as well as the lamps.

We recommend reading: Federal Law From When To When Can You Carry Out Repairs In An Apartment

The frequency, as well as the thoroughness of washing staircases and entrances, as mentioned above, is indicated in the rules of state standards. It also contains information about what equipment and what detergents should be used, depending on what type of staircase it is. The frequency of work, as well as its characteristics and the conditions in which it will be carried out, will also depend on the presence of a garbage chute, elevator and other objects at the entrance.